Customer reviews from HRBlock
H&R Block - Tax Software Premium 2020 - Mac OS
Average customer rating
4.3
(25,547 Reviews)
Rating breakdown 25,547 reviews
5 Stars
16,345
4 Stars
4,644
3 Stars
1,908
2 Stars
1,066
1 Star
1,584
81%of customers recommend this product.
(
8,080 out of
9,988)
Customer Reviews for H&R Block - Tax Software Premium 2020 - Mac OS
Posted by: Paula1122322222
Verified Purchase:Yes
You really got me in a jam by not handling the 1099-NEC I needed to turn in to the IRS. I'm just a self-employed semi-retired home office worker with a handyman I had to provide that to. I did that, but you had no provisions to provide and turn in the 1099-NEC form I had to send to the IRS. As a result, I found out at the last minute it's late and I don't have the needed forms because you don't have any way to file it online. Their online portal didn't work nor anyone else's I tried. It was a nightmare and it's not over. YOU should have that handled.
Cons: Hard to import documents
I would recommend this to a friend!
Value
4
Response from HRBlockBy Max, Social Media Team, March 17, 2026
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock
Posted by: JFrank12
from Georgia
Verified Purchase:Yes
This program always does what it does..because it like having your on H&R person in your corner and that's fire 🔥
Pros: Easy to prepare, Maximizes refund, Fast
Cons: Time consuming
Value
2
Response from HRBlockBy Max, Social Media Team, March 17, 2026
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock
Posted by: SRgoose
from Fayetteville GA
Verified Purchase:Yes
I had continual problems with data changing on 1099 inputs when downloading or editing items from Fidelity. In the end I hope my tax return is correct and will probably use a different software next year.
Cons: Hard to prepare, Hard to import documents
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Max, Social Media Team, March 17, 2026
Thank you for the valuable feedback. Our goal is to make your tax life easier, and we apologize that you didn’t have a positive experience.
We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
Written by a customer while visiting HRBlock
Posted by: BobB99
Verified Purchase:Yes
Worked well but problems with K-1 documents, not much help with those. Leaving Windows and using Linux, will use the best Linux package next year (or do by hand).
Response from HRBlockBy Max, Social Media Team, March 17, 2026
Thank you for the valuable feedback. Our goal is to make your tax life easier, and we apologize that you didn’t have a positive experience.
We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
Written by a customer while visiting HRBlock
Posted by: Brus
Verified Purchase:Yes
The software has a bug. When entering a negative number in excludable state waiver payments it says the entry is invalid
Pros: Easy to prepare, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Max, Social Media Team, March 17, 2026
Thank you for the valuable feedback. Our goal is to make your tax life easier, and we apologize that you didn’t have a positive experience.
We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
Written by a customer while visiting HRBlock
Ratings-Only Reviews
Based on the average of (16,326) ratings-only reviews
Overall Customer Rating
4.5
Would recommend? Yes
(
1,739 out of
1,936)
Value
4.4