Customer reviews from HRBlock
H&R Block - Tax Software Premium 2020 - Mac OS
Average customer rating
4.3
(25,547 Reviews)
Rating breakdown 25,547 reviews
5 Stars
16,345
4 Stars
4,644
3 Stars
1,908
2 Stars
1,066
1 Star
1,584
81%of customers recommend this product.
(
8,080 out of
9,988)
Customer Reviews for H&R Block - Tax Software Premium 2020 - Mac OS
Posted by: Anonymous
from Arizona
Verified Purchase:Yes
Because of misleading promotion on your part, I upgraded—unnecessarily—my subscription from Deluxe to Premium. Now, not only was I gouged on the price, I will also have to go in and cancel my automatic renewal to keep from being gouged twice. Fool me once... well, you know.
Pros: Easy to import documents
Cons: Time consuming
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Eva, Social Media Department, March 14, 2026
Thank you for taking time to provide a rating! We’d like the opportunity to work with you to address any concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Tarpon26
from Tarpon Springs, FL
Verified Purchase:Yes
Easy to use and questions lead you through the process easily. Very satisfied!
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Eva, Social Media Department, March 14, 2026
We’re so happy to hear you had a good experience. We appreciate your business, and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Trialtoo
from El Paso, Texas
Verified Purchase:Yes
I think the H&R Block Premium is helpful. When I answer the interview questions, the software fills out the forms, and then gives me an audit assessment at the end so that I can make corrections before e-filing. I love that e-filing option.
In years past, the program had an UPDATE TAB at the top so I could click periodically to make certain that I was answering the most current version. I hope that next year’s tax program will install it again.
In years past, the program had an UPDATE TAB at the top so I could click periodically to make certain that I was answering the most current version. I hope that next year’s tax program will install it again.
Pros: Easy to import documents
I would recommend this to a friend!
Value
5
Response from HRBlockBy Eva, Social Media Department, March 14, 2026
Thank you for your feedback! We're glad to hear that you had a positive experience overall. While we aim for 5-star satisfaction, we understand that there may be areas where we can improve. We appreciate your business and value your input.
Written by a customer while visiting HRBlock
Posted by: Rose357
Verified Purchase:Yes
We've been using H&R Block tax software for many years and love the ease with which we can do our taxes. Two little glitches, though. In this 2025 version, it doesn't completely fill one of the forms automatically from the questions (AIC) so we get an error and have to go searching on the form for what it needs. Secondly, the "AI" isn't very good. Sometimes it answers the 1st question, but we always get a "textplate" unuseful response with a follow-up question. This is where AI should shine -- we LOVE Microsofts CoPilot.
Pros: Easy to prepare, Maximizes refund, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Eva, Social Media Department, March 14, 2026
Thank you for your feedback! We're glad to hear that you had a positive experience overall. While we aim for 5-star satisfaction, we understand that there may be areas where we can improve. We appreciate your business and value your input.
Written by a customer while visiting HRBlock
Posted by: Heatherpeero
Verified Purchase:Yes
It was not clear what to do with the ALF 1099. Enter or don’t enter. When I tried to enter I got an error.
Cons: Hard to prepare
Value
3
Response from HRBlockBy Eva, Social Media Department, March 14, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: country Lady
Verified Purchase:Yes
This is the third year I have used your tax program. It is easy to use, and I feel confident that you are up to date on all the newest tax information. I highly recommend.
Response from HRBlockBy Max, Social Media Team, March 15, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Customer Rating
1
Beware
on March 14, 2026
Posted by: gf301
No 1040 V for return and would not import from Merrill Lynch brokerage. Wont use again.
Response from HRBlockBy Max, Social Media Team, March 15, 2026
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: Dave52
from Claremont, NH
Verified Purchase:Yes
Have used this software for years and highly recommend it.
Pros: Easy to prepare, Easy to import documents
Value
5
Response from HRBlockBy Max, Social Media Team, March 15, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock