Customer reviews from HRBlock
H&R Block - Tax Software Premium 2020 - Mac OS
Average customer rating
4.3
(25,434 Reviews)
Rating breakdown 25,434 reviews
5 Stars
16,286
4 Stars
4,620
3 Stars
1,892
2 Stars
1,060
1 Star
1,576
81%of customers recommend this product.
(
8,013 out of
9,904)
Customer Reviews for H&R Block - Tax Software Premium 2020 - Mac OS
Posted by: Anonymous
from Orlando, FL
Verified Purchase:Yes
Transferring information from previous tax returns was a great time saver.
Pros: Easy to prepare, Easy to import documents
I would recommend this to a friend!
Value
5
Response from HRBlockBy Sierra, Social Media Department, March 11, 2026
Thank you for taking time to provide a rating! We're happy to see that you had a fantastic experience. We appreciate your business and look forward to seeing you again next tax season!
Written by a customer while visiting HRBlock
Posted by: Vav52man
from Atlanta, GA
Verified Purchase:Yes
I was able to complete my 2025 taxes; however, I experienced several glitches in the system. It populated a form, which I had never used in the past and did not need, with a zero value. I had to delete the form before filing. I gave me a message that I couldn't file because the IRS was not ready to accept certain worksheets. The worksheets were not part of the official return, so I filed anyway. When I filed, it gave me a message the file was corrupt and that it repaired the file. After filing it displays that I have an AGI of zero. Fortunately, I checked with IRS and state, and both filings went through OK.
Pros: Easy to prepare
I would recommend this to a friend!
Value
3
Response from HRBlockBy Abigail, Social Media, March 11, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: PS11
from MN
Verified Purchase:Yes
The new answer bot in the program proved very useful.
Pros: Easy to prepare, Easy to import documents
I would recommend this to a friend!
Value
3
Response from HRBlockBy Sierra, Social Media Department, March 11, 2026
Thank you for taking time to provide a rating! We're happy to see that you had a fantastic experience. We appreciate your business and look forward to seeing you again next tax season!
Written by a customer while visiting HRBlock
Posted by: audi17
Verified Purchase:Yes
This software got the job done, but the user interface is frustrating. There were several places where I wanted to understand what was behind the calculation - when the final form had a number I wasn’t expecting - but there was no way to click through to the math or rationale. Another example: on the main “Deductions” menu page, they show the topics but don’t provide a dollar figure to indicate whether any deduction has already been calculated in that section. This UI could be a lot more user-friendly.
Response from HRBlockBy Abigail, Social Media, March 11, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Willmar MN
Verified Purchase:Yes
Product is ok for the price. I do not like the go to the whole form to fill out. MN State product falls below expectations.
Cons: Hard to prepare
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Abigail, Social Media, March 11, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: esdy
Verified Purchase:Yes
Gets the job done. No recent experience with anything else (our taxes are too complicated for some services and I won't put all my stuff onto the Internet). Block seems to be doing a better job with rooting out the bugs and the navigation issues that have been seen in past versions.
I DO wish the Help function didn't inhabit the front of my screen even if I move to another application. At least it's a modal dialog box. Sometimes I just want Help out of the way while I'm working on other things.
Response from HRBlockBy Abigail, Social Media, March 11, 2026
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock
Posted by: pb12
from Champaign, IL
Verified Purchase:Yes
A lot of the functionality is pretty useful, but as a new landlord the rental income related features are pretty useless because they don't explain even very basic things like how to input property taxes or interest payments on the rental. This is despite this version of the software claiming to handle these things.
Pros: Fast
Cons: Time consuming, Doesn't maximize refund, Hard to prepare
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Sierra, Social Media Department, March 11, 2026
Thank you for the valuable feedback. Our goal is to make your tax life easier, and we apologize you didn’t have a positive experience. We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Rockford, MI
Verified Purchase:Yes
I appreciate the thoroughness of the questions asked in gathering all my information so nothing gets overlooked.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Sierra, Social Media Department, March 11, 2026
Thank you for taking time to provide a rating! We're happy to see that you had a fantastic experience. We appreciate your business and look forward to seeing you again next tax season!
Written by a customer while visiting HRBlock