Customer reviews from HRBlock
H&R Block - Tax Software Premium 2020 - Mac OS
Average customer rating
4.3
(25,393 Reviews)
Rating breakdown 25,393 reviews
5 Stars
16,270
4 Stars
4,612
3 Stars
1,885
2 Stars
1,057
1 Star
1,569
81%of customers recommend this product.
(
7,993 out of
9,874)
Customer Reviews for H&R Block - Tax Software Premium 2020 - Mac OS
Posted by: dentist57
Verified Purchase:Yes
I bought this after many years of using TurboTax, due primarily because it still supported Win10 (for which TT dropped its support this year). It worked okay -- I was able to complete my taxes, although not without some frustration. Three things could use improvements:
1) UI comments: Text of the entire program is far too small on high DPI monitors. Please make it resizable and the windows scalable. Also, when using the Help window, moving the window to a different place on the screen should be remembered when reopening the window. Now it has to be moved EVERY SINGLE TIME.
2) Colorado state return allows a credit for long-term care insurance premiums, which the software noted. But this ONE item caused the program to refuse to file electronically with the state. Colorado DoR allows necessary attachments (proof of premiums paid) to be uploaded separately on their website (which I have done for years with TT easily). That one thing shouldn't prevent electronic filing -- there should be an override and notice about uploading/printing/mailing the necessary attachement.
3) Oil/gas bonus payments should be filed as RENT, not ROYALTIES. However, trying to do that results in questions about renting out my house so many days, personal use, etc. No provision for marking payments differently. I finally had to mark it as Royalties and hope it is accepted as such.
1) UI comments: Text of the entire program is far too small on high DPI monitors. Please make it resizable and the windows scalable. Also, when using the Help window, moving the window to a different place on the screen should be remembered when reopening the window. Now it has to be moved EVERY SINGLE TIME.
2) Colorado state return allows a credit for long-term care insurance premiums, which the software noted. But this ONE item caused the program to refuse to file electronically with the state. Colorado DoR allows necessary attachments (proof of premiums paid) to be uploaded separately on their website (which I have done for years with TT easily). That one thing shouldn't prevent electronic filing -- there should be an override and notice about uploading/printing/mailing the necessary attachement.
3) Oil/gas bonus payments should be filed as RENT, not ROYALTIES. However, trying to do that results in questions about renting out my house so many days, personal use, etc. No provision for marking payments differently. I finally had to mark it as Royalties and hope it is accepted as such.
I will be hesitant to use it in the future without improvements in these areas -- but thanks for keeps Win10 access.
I would recommend this to a friend!
Value
3
Response from HRBlockBy Ashley, Social Media Department, March 10, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
1
Use anything else. Avoid like the plague.
on March 10, 2026
Posted by: KraftyOne
from Colorado
Truly terrible software. Looks like it hasn't been updated with a modern design in more than 20 years. Asks questions in an order that doesn't actually help you understand the tax process. The business software is especially bad at this. Looks and acts like software that was designed by accountants and sent to engineers with no Product, QA or UI/UX people involved at all. Software is incredibly unstable and slow.
Cons: Time consuming, Hard to prepare, Hard to import documents
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Abigail, Social Media, March 11, 2026
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Ratings-Only Reviews
Based on the average of (16,295) ratings-only reviews
Overall Customer Rating
4.5
Would recommend? Yes
(
1,721 out of
1,914)
Value
4.4