Customer reviews from HRBlock
H&R Block - Tax Software Premium 2020 - Mac OS
Average customer rating
4.3
(25,373 Reviews)
Rating breakdown 25,373 reviews
5 Stars
16,262
4 Stars
4,609
3 Stars
1,880
2 Stars
1,055
1 Star
1,567
81%of customers recommend this product.
(
7,983 out of
9,860)
Customer Reviews for H&R Block - Tax Software Premium 2020 - Mac OS
Posted by: kawena66
from hawaii
Verified Purchase:Yes
I purchase this every year since you were Evergreen Software (long time ago) and been a faithful user of this tax prep solution. There are some things I don't care for like more detailed explanations and no way to reach support via the program. I had to google your phone support line then 2x got on permanent hold. The automated interface is very limited and that tool becomes useless. On calling I FINALLY got a real person and my issue was quickly resolved.
Pros: Easy to import documents, Fast
I would recommend this to a friend!
Value
3
Response from HRBlockBy Tra Social Media Team, March 9, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Upstate NY
Verified Purchase:Yes
For a simple return this software is easy to use and fast to file electronically
Pros: Easy to prepare, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Sydney, Social Media Department, March 9, 2026
We are so happy to hear about your positive experience! We appreciate your time & business and thank you for taking time out of your day to provide us with valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Joe Rus
Verified Purchase:Yes
I founding it overall easy to use until there was a problem. It is very unclear how to fix input problems.
Response from HRBlockBy Tra Social Media Team, March 9, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Tuition
from Highland, MI
Verified Purchase:Yes
I don’t like your software. I used it because TurboTax change their system requirement to needing Windows 11. Your software did not handle a 1099-Q or a 1098-T and could not be used for my kids’ taxes. Basically a waste of money. Now I have to pay someone else to do it for my kids’ taxes. Would have been been happier if I bought a laptop (with Windows 11) and used TurboTax.
Cons: Time consuming, Doesn't maximize refund, Hard to prepare, Hard to import documents
Value
2
Response from HRBlockBy Tra Social Media Team, March 9, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Just Phil D
from Maryland
Verified Purchase:Yes
I used H&R Block software for 20+ years until my older computer could not download the product in tax year 2023. With a new computer in 2025, I was anticipating a satisfactory 2025 tax season using the Premium edition.
Well, the 2025 experience was far less comfortable than what I recalled with the old software or even compared to the .com service I used for the past 2 years. In particular, the H&R Block.com service in ‘23 & ‘24 tax years seemed to handle rental income much more comfortably than did the ‘25 tax years seemed software.
I’ll likely shop around next year.
Well, the 2025 experience was far less comfortable than what I recalled with the old software or even compared to the .com service I used for the past 2 years. In particular, the H&R Block.com service in ‘23 & ‘24 tax years seemed to handle rental income much more comfortably than did the ‘25 tax years seemed software.
I’ll likely shop around next year.
Pros: Maximizes refund
Cons: Hard to prepare
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Eva, Social Media Department, March 10, 2026
Thank you for taking time to provide a rating! We truly appreciate your business. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. Please feel free to contact our support team at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Richmond, VA
Verified Purchase:Yes
Makes doing taxes so easy, and actually calculated a lower tax liability than the tax tables did!
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Eva, Social Media Department, March 10, 2026
We’re so happy to hear you had a great experience. We appreciate your business and thank you for the valuable feedback.
Written by a customer while visiting HRBlock
Posted by: FRAN75
from FLORIDA
Verified Purchase:Yes
I PURCHASED LAST MONTH AND HAVE COMPLETED MY RETURN. CURRENTLY COMPLETING MY DAUGHTER'S AND SON'S RETURN. EXPECT TO CONTINUE TO PURCHASE SOFTWARE TO COMPLETE FUTURE RETURNS.
Pros: Easy to prepare, Maximizes refund
Cons: Hard to import documents
I would recommend this to a friend!
Value
4
Response from HRBlockBy Sydney, Social Media Department, March 9, 2026
We are so happy to hear about your positive experience! We appreciate your time & business and thank you for taking time out of your day to provide us with valuable feedback!
Written by a customer while visiting HRBlock
Posted by: KD876
from Cleveland MS
Verified Purchase:Yes
Software is laid out logically and captures all deductions. The only improvement I’d suggest is to have an easier way to travel to an exact spot. For Example I get a 1098T, I’d like a way to type or check off 1098t somewhere at the beginning where it will take me to where it gets entered.
Pros: Easy to prepare, Maximizes refund
I would recommend this to a friend!
Value
5
Response from HRBlockBy Sydney, Social Media Department, March 9, 2026
We’re so happy to hear about your good experience! We appreciate your time & business and thank you for the valuable feedback! Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock