Customer reviews from HRBlock
H&R Block - Tax Software Premium 2020 - Mac OS
Average customer rating
4.3
(25,393 Reviews)
Rating breakdown 25,393 reviews
5 Stars
16,270
4 Stars
4,612
3 Stars
1,885
2 Stars
1,057
1 Star
1,569
81%of customers recommend this product.
(
7,993 out of
9,874)
Customer Reviews for H&R Block - Tax Software Premium 2020 - Mac OS
Posted by: Georgia Boy
from South Carolina
Verified Purchase:Yes
Software worked well and I am pleased with it. Updates kept getting pushed back with little clear information, which was frustrating. Could have been a 5 star experience if not for that
Pros: Easy to prepare, Maximizes refund
I would recommend this to a friend!
Value
4
Response from HRBlockBy Sierra, Social Media Department, March 6, 2026
Thank you for taking time to provide a rating! We're happy to see that you had a fantastic experience. We appreciate your business and look forward to seeing you again next tax season!
Written by a customer while visiting HRBlock
Posted by: Steve3204
from Norman, OK
Verified Purchase:Yes
I found it fairly easy to use. However, the software did have difficulty incorporating changes to the forms during the review process. The chatbot was useless on helping through that issue.
Value
4
Response from HRBlockBy Sierra, Social Media Department, March 6, 2026
Thank you for taking time to provide a rating! We're happy to see that you had a fantastic experience. We appreciate your business and look forward to seeing you again next tax season!
Written by a customer while visiting HRBlock
Posted by: Stacey return
Verified Purchase:Yes
I have used H&R Block software for several years, but this year I had a problem filing a Kansas return. I was eligible for the Kansas Homestead refund, but I had to file manually because the software wasn’t available or wasn’t working.
Response from HRBlockBy Sierra, Social Media Department, March 6, 2026
Thank you for the valuable feedback. Our goal is to make your tax life easier, and we apologize you didn’t have a positive experience. We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
Written by a customer while visiting HRBlock
Posted by: lenzengco
from columbus ohio
Verified Purchase:Yes
I have been using this for over 7 years. It so exceptional easy to use. Very professional and results quickly.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Sierra, Social Media Department, March 6, 2026
Thank you for taking time to provide a rating! We're happy to see that you had a fantastic experience. We appreciate your business and look forward to seeing you again next tax season!
Written by a customer while visiting HRBlock
Posted by: Alvin Dark
Verified Purchase:Yes
Easy but needs more prompts and questions. I had to go to IRS website for some of the things I needed to know.
Response from HRBlockBy Sierra, Social Media Department, March 6, 2026
Thank you for bringing your experience to our attention. We're disappointed to learn that we didn't meet your expectations during your recent visit. Ensuring customer satisfaction is our top priority, and we're eager to address any issues you encountered. Please contact our support team at 1-800-472-5625 so we can assist you further.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Minnesota
Verified Purchase:Yes
Generally works well. Sometimes the interview questions leave you wondering if they mean "this" or "that". It should be easier to look at the actual tax forms and review them. It should be easier to use this product as a planning tool for next year. Still, it is much better to have this product than not.
I would recommend this to a friend!
Value
4
Response from HRBlockBy Corrina, Social Media Department, March 7, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
2
DIrect Deposit Glaring Oversight for '25 Returns
on March 5, 2026
Posted by: Ody10
from Southeastern PA
I have used H&R Block Home Premium for years, but this year it disappointed in a fairly big way. The return, due to the death of the taxpayer, had to sent via USPS and signed by the two personal administrators, including a document appointing them. When printing the HRB provided 1040-SR for mailing, there was no space for providing banking information on the form, and that information was not requested by the program. I mailed off the return two days ago, only to find a "reminder" online that no paper checks will be issued fpr 2025 returns by the IRS. I can only guess that the IRS will reject the entire return submission due to the lack of banking info, and send it all back to us eventually. WHY WAS THAT SPACE FOR DIRECT DEPOSIT OMITTED??? This is a glaring and annoying oversight. As the taxpayer is deceased, I can't correct this via an online Login.gov account. I am so disappointed!
Cons: Hard to prepare
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Sierra, Social Media Department, March 6, 2026
Thank you for the valuable feedback. Our goal is to make your tax life easier, and we apologize you didn’t have a positive experience. We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Burlington KY
Verified Purchase:Yes
Been using H & R Block software for years and love it
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
3
Response from HRBlockBy Corrina, Social Media Department, March 7, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock