Customer reviews from HRBlock
H&R Block - Tax Software Premium 2020 - Mac OS
Average customer rating
4.3
(25,393 Reviews)
Rating breakdown 25,393 reviews
5 Stars
16,270
4 Stars
4,612
3 Stars
1,885
2 Stars
1,057
1 Star
1,569
81%of customers recommend this product.
(
7,993 out of
9,874)
Customer Reviews for H&R Block - Tax Software Premium 2020 - Mac OS
Posted by: Anonymous
Verified Purchase:Yes
Not a fan. I did not appreciate having to wait 2 weeks for an updated form.
Cons: Time consuming, Hard to import documents
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Tra Social Media Team, March 3, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Anonymous
Verified Purchase:Yes
I’ve been using H&R Block Premium Software for about two decades.
In the beginning I found it to be relatively straightforward to use. Each successive year became easier and quicker as I became more familiar with the logic of the order of the interviews.I found using the “Take me to” button to maneuver around anywhere was a real asset if I wanted to double check something I had done.
In the beginning I found it to be relatively straightforward to use. Each successive year became easier and quicker as I became more familiar with the logic of the order of the interviews.I found using the “Take me to” button to maneuver around anywhere was a real asset if I wanted to double check something I had done.
Pros: Easy to prepare
I would recommend this to a friend!
Value
3
Response from HRBlockBy Max, Social Media Team, March 3, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Maggie1974
from Texas
Verified Purchase:Yes
Have used this program for several years. Easy to use.
Pros: Easy to prepare, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Max, Social Media Team, March 3, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Customer Rating
4
Disappointed that I couldn't file until end of Feb
on March 3, 2026
Posted by: Charlie 271
Verified Purchase:Yes
I have been using this program for many years and have been happy with it. This year, there was a month delay due to forms / worksheets (Vehicle milage-cost worksheet) not being approved yet by the IRS. This was resolved February 26.
Pros: Maximizes refund
I would recommend this to a friend!
Value
4
Response from HRBlockBy Max, Social Media Team, March 3, 2026
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Michigan
Verified Purchase:Yes
While I appreciate the price as compared to Turbo Tax, I have been using this for many years and I aways have a problem with its user friendliness. I have a fair amount of bookkeeping and accounting experience that I’m forced to rely on in order to escape the many error messages that always appear after careful completion of your tax returns. Its both frustrating and worrisome that after spending so much time in completing it, it may be wrong and I don’t understand how to fix it.
Cons: Time consuming, Hard to prepare
No, I would not recommend this to a friend.
Value
4
Response from HRBlockBy Max, Social Media Team, March 3, 2026
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Gaithersburg, Maryland
Verified Purchase:Yes
I've been using H&R Block software for seven years now, and the last two years, I've used the Premium version. It has worked very well for me, it's easy to use, and quite efficient. I'll continue to use it.
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Response from HRBlockBy Max, Social Media Team, March 3, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: FGil
from Farmington, UT
Verified Purchase:Yes
Works fine. Like that it downloads investment and intrerest 1099s from my brokerage
Pros: Easy to import documents
Cons: Time consuming
I would recommend this to a friend!
Value
5
Response from HRBlockBy Max, Social Media Team, March 3, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from MN
Verified Purchase:Yes
I am disappointed that the Minnesota Social Security subtraction worksheet still does not work. I have overridden the worksheet to file my MN return.
Pros: Easy to prepare
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Tra Social Media Team, March 3, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock