Customer reviews from HRBlock
H&R Block - Tax Software Premium 2020 - Mac OS
Average customer rating
4.3
(25,393 Reviews)
Rating breakdown 25,393 reviews
5 Stars
16,270
4 Stars
4,612
3 Stars
1,885
2 Stars
1,057
1 Star
1,569
81%of customers recommend this product.
(
7,993 out of
9,874)
Customer Reviews for H&R Block - Tax Software Premium 2020 - Mac OS
Posted by: Bruce4841
from Grass Valley, Ca
Verified Purchase:Yes
I have completed both Fed and State for California, but I cannot Populate the 1040-ES and 540-Es forms for estimated taxes because I have to wait for a "release date". This makes it difficult for planning purposes. When will these dates be available?
Cons: Time consuming
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Abigail, Social Media, March 2, 2026
Thank you for the valuable feedback. Our goal is to make your tax life easier, and we apologize you didn’t have a positive experience. We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
Written by a customer while visiting HRBlock
Posted by: BXBRACE
from Bronx
Verified Purchase:Yes
I have been a loyal customer for about fifteen years, and your software has helped me in preparing my taxes since. It is user-friendly and helps me feel confident that I have dotted my I's and crossed my T's.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Abigail, Social Media, March 2, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Perrysburg ohio
Verified Purchase:Yes
The same as before but you should not offer paper refund check the feds no longer issue paper checks
Pros: Easy to prepare
Cons: Hard to import documents
I would recommend this to a friend!
Value
2
Response from HRBlockBy Abigail, Social Media, March 2, 2026
Thank you for the valuable feedback. Our goal is to make your tax life easier, and we apologize you didn’t have a positive experience. We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Indiana
Verified Purchase:Yes
This might be unfair, but I did not give it a five star, because the update was so much delayed and prevented me from filing until late Feb. I do not know if that was the IRS or HR, but since the IRS website did not indicate that any forms were outstanding, I thought it might be HR. Otherwise I have been using HRBlock for twenty years and will continue.
Pros: Easy to prepare, Maximizes refund
Cons: Hard to import documents
I would recommend this to a friend!
Value
5
Response from HRBlockBy Abigail, Social Media, March 2, 2026
We’re so happy to hear you had a good experience. If we can help in any way, our support team is here for you at 1-800472-5625. We appreciate your business and thank you for the valuable feedback!
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock
Customer Rating
3
Easy to use, but with a major glitch
on March 2, 2026
Posted by: Susantm51
I downloaded the software, did each update when it came along, filled everything in, and tried to submit. Every time I tried to submit, it said I needed to update the state software. I would do the requested update, but get the same message. And each time I tried to submit it deducted another state fee from out credit card. Finally I had to manually download the update and install it. Then the returns were submitted--with another state fee, of course. So now I need to call in and get those five extra charges removed. I have used the software for several years and like it, but this year's issues may make me look into other alternatives.
Pros: Easy to prepare
Cons: Time consuming
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Abigail, Social Media, March 2, 2026
Thank you for the valuable feedback. Our goal is to make your tax life easier, and we apologize you didn’t have a positive experience. We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
Written by a customer while visiting HRBlock
Posted by: jbk7
from Florida
Verified Purchase:Yes
The program's still in the beta stage. You need to test it with 100 ordinary people and note where they encounter problems. I am certain you'll find a pattern of where the problems are. Pay the test subjects well, and you should get an invaluable return for your efforts and expenditures.
Cons: Hard to prepare
Value
3
Response from HRBlockBy Abigail, Social Media, March 2, 2026
Thank you for the valuable feedback. Our goal is to make your tax life easier, and we apologize you didn’t have a positive experience. We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from WI
Verified Purchase:Yes
I have been using this software for many years ow and I love it! However, I wish it was not so costly!
Pros: Easy to prepare
I would recommend this to a friend!
Value
3
Response from HRBlockBy Abigail, Social Media, March 2, 2026
We’re so happy to hear you had a good experience. If we can help in any way, our support team is here for you at 1-800472-5625. We appreciate your business and thank you for the valuable feedback!
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock
Posted by: pchad
from Wisconin
Verified Purchase:Yes
It made taxes easier. I only wish the full version was available before year end to better plan for tax time.
Pros: Easy to prepare
I would recommend this to a friend!
Value
4
Response from HRBlockBy Abigail, Social Media, March 2, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock