Customer reviews from HRBlock
H&R Block - Tax Software Premium 2020 - Mac OS
Average customer rating
4.3
(25,434 Reviews)
Rating breakdown 25,434 reviews
5 Stars
16,286
4 Stars
4,620
3 Stars
1,892
2 Stars
1,060
1 Star
1,576
81%of customers recommend this product.
(
8,013 out of
9,904)
Customer Reviews for H&R Block - Tax Software Premium 2020 - Mac OS
Posted by: Ragnar21
from WA
Verified Purchase:Yes
2 things could be improved that would have helped me a lot
1. If i know taking the standard deduction will be better than itemizing give an option to opt out of itemizing questions to streamline the process
2. There should be an easy way to compare with all the same uploaded pages MFJ vs the return for each person MFS. Then if my wife and i want to split the return into our own portions fairly it is easy. Also makes sure we file the best way
1. If i know taking the standard deduction will be better than itemizing give an option to opt out of itemizing questions to streamline the process
2. There should be an easy way to compare with all the same uploaded pages MFJ vs the return for each person MFS. Then if my wife and i want to split the return into our own portions fairly it is easy. Also makes sure we file the best way
Pros: Easy to prepare, Easy to import documents
I would recommend this to a friend!
Value
5
Response from HRBlockBy Sierra, Social Media Department, February 24, 2026
We’re so happy to hear you had a great experience. We appreciate your business and thank you for the valuable feedback.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Wisconsin
Verified Purchase:Yes
I have been using this software for years and it’s always easy to use.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Maria, Social Media Team, February 24, 2026
We’re so happy to hear you had a great experience. We appreciate your business and thank you for the valuable feedback.
Written by a customer while visiting HRBlock
Posted by: Yzsa
from Florida
Verified Purchase:Yes
I was able to report the overtime. The software guide me with excellent instructions.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Maria, Social Media Team, February 24, 2026
We’re so happy to hear you had a great experience. We appreciate your business and thank you for the valuable feedback.
Written by a customer while visiting HRBlock
Posted by: BeenHeavyInFlorida
from Florida
Verified Purchase:Yes
Very helpful software. It would not accept alphabetic characters in a an interview form where that was required and call to your support was useless. The person had zero understanding of the issue.
Value
5
Response from HRBlockBy Sierra, Social Media Department, February 24, 2026
We’re so happy to hear you had a great experience. We appreciate your business and thank you for the valuable feedback.
Written by a customer while visiting HRBlock
Customer Rating
3
IP PIN prompt missing in fedl return queries!
on February 24, 2026
Posted by: IP PIN PROMPT MISSING
Verified Purchase:Yes
Each year my fedl return gets rejected because I forgot to include that year's new IRS IP PIN. I then get a helpful prompt from HRBlock to go to fedl-misc and answer q whether I have an IRS issued IP PIN. I then retrieve the PIN and the return gets accepted.
The problem is that HRBlock fails to include the query of whether I have an IRS issued IP PIN in HRBlock's initial navigation/tour of fedl miscellaneous. CHeck it out: you'll see that query is not included. Nor do I see how to search for that query in the software! Consequently, each year I'm able to correct the fedl return only after it is rejected and I get HRBLock's navigation to the query in the fedl misc software.
Cons: Time consuming
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Sierra, Social Media Department, February 24, 2026
Thank you for the valuable feedback. Our goal is to make your tax life easier, and we apologize you didn’t have a positive experience. We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Portland, OR
Verified Purchase:Yes
The software makes it easy to file taxes and I feel confident about maximizing my refund. One feature request: after completing an interview that results in no change (for instance when determining whether a tax credit does not apply to me), the software should present the option of deleting the form. Sometimes these superfluous forms caused delays with being able to e-file.
Pros: Easy to prepare, Maximizes refund
Value
5
Response from HRBlockBy Sierra, Social Media Department, February 24, 2026
Thank you for taking time to provide a rating! We're happy to see that you had a fantastic experience. We appreciate your business and look forward to seeing you again next tax season!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Texas
Verified Purchase:Yes
Purchased with the expectation that it would simplify the process of filing taxes and it did just that!
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Sierra, Social Media Department, February 24, 2026
Thank you for taking time to provide a rating! We're happy to see that you had a fantastic experience. We appreciate your business and look forward to seeing you again next tax season!
Written by a customer while visiting HRBlock
Posted by: jeanweekends
from Dallas, TX
Verified Purchase:Yes
I use H&R Block software every year - I wish there was a multiple year user discount. It seems like I buy it and download it and then - I see a coupon a week or so later.
Pros: Easy to prepare, Maximizes refund, Easy to import documents
I would recommend this to a friend!
Value
1
Response from HRBlockBy Sierra, Social Media Department, February 24, 2026
Thank you for taking time to provide a rating! We're happy to see that you had a fantastic experience. We appreciate your business and look forward to seeing you again next tax season!
Written by a customer while visiting HRBlock