Customer reviews from HRBlock
H&R Block - Tax Software Premium 2020 - Mac OS
Average customer rating
4.3
(25,434 Reviews)
Rating breakdown 25,434 reviews
5 Stars
16,286
4 Stars
4,620
3 Stars
1,892
2 Stars
1,060
1 Star
1,576
81%of customers recommend this product.
(
8,013 out of
9,904)
Customer Reviews for H&R Block - Tax Software Premium 2020 - Mac OS
Customer Rating
3
Some features are missing and difficult to locate
on February 22, 2026
Posted by: MSJiang
from Baltimore
Verified Purchase:Yes
Have the problem to find the conversation from 539 to Roth IRA
Pros: Easy to import documents
Cons: Time consuming
Value
3
Response from HRBlockBy Sydney, Social Media Department, February 23, 2026
Thank you for the valuable feedback. Our goal is to make your tax life easier, and we apologize you didn’t have a positive experience. We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
Written by a customer while visiting HRBlock
Customer Rating
3
Could still be better
on February 22, 2026
Posted by: Marvin51
from Swansea IL
I found much of the interview process straightforward. I struggled with areas that i was most unfamiliar with and the software basically said "fill in an amount" just where I needed the most help in figuring it out. I reached a few new milestones - RMD, for example. No help within the program - just go read the IRS documents.
Cons: Doesn't maximize refund, Hard to prepare
I would recommend this to a friend!
Value
3
Response from HRBlockBy Lexis, Social Media Team, February 22, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Pueblo Colorado
Verified Purchase:Yes
I have used your product for years but this year, it will not properly include my child tax credit.
I have ran my information in several other programs, including TurboTax, and they include it correctly and get me a significantly larger refund in both Federal and Colorado state taxes!
I have ran my information in several other programs, including TurboTax, and they include it correctly and get me a significantly larger refund in both Federal and Colorado state taxes!
Cons: Doesn't maximize refund
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Sydney, Social Media Department, February 23, 2026
Thank you for the valuable feedback. Our goal is to make your tax life easier, and we apologize you didn’t have a positive experience. We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Roanoke, VA
Verified Purchase:Yes
I filed and then received another tax document the next day. It took me three times longer to file amended federal and state returns than it did to do the filing. Doing the amended returns is NOT intuitive, and directions and new forms made no sense and looped back to what I had already done and wouldn’t let me send the amended federal return until suddenly it did, and the state amended return still will not send.
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Sydney, Social Media Department, February 23, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Florida
Verified Purchase:Yes
We have had many issues with trying to get our adoption credit to process correctly. We are intitled to the full credit because we adopted a special needs child in 2025, but every time we submit it, it kicks back in 5 minutes. We are 100% eligible for this credit.
Pros: Easy to prepare, Maximizes refund
Value
4
Response from HRBlockBy Sydney, Social Media Department, February 23, 2026
Thank you for the valuable feedback. Our goal is to make your tax life easier, and we apologize you didn’t have a positive experience. We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
Written by a customer while visiting HRBlock
Posted by: Pastor Jerry
from Coastal Delaware
Verified Purchase:Yes
As a longtime subscriber to HRB software, I knew just what to expect with the 2025 release. The entries followed a familiar progression that doesn't lose track of anything, and doesn't surprise. I do wish that the "lesser" versions would support the retiree who pays estimated taxes on Social Security. I did not wish to pay extra for the HRB Self-Employed version just to get built-in Interview prompts to report estimated taxes. So I searched around and found Schedule SE in the Deluxe version.
I would recommend this to a friend!
Value
5
Response from HRBlockBy Sydney, Social Media Department, February 23, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Not Applicable1234321
Verified Purchase:Yes
Pro: Taxes done: Con: Entries do not reference form box numbers and descriptions do not match form descriptions. Tax Planning module does not bother to provide current year information. Caveats displayed during data entry state H&R does not know if they are accurate.
Cons: Hard to prepare
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Sydney, Social Media Department, February 23, 2026
Thank you for your feedback. Our goal is to make your tax life easier, and we apologize you didn’t have a positive experience. We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
Written by a customer while visiting HRBlock
Customer Rating
1
very poorly writen
on February 23, 2026
Posted by: MRMAD
from Idaho
I have never found a program that is so hard to get going. Trying to move back or forward is a night mare. your program to help estimate next year taxes cost me a penalty for under estimated taxes. It is nearly impossible to use.
Cons: Time consuming, Hard to prepare, Hard to import documents
Value
1
Response from HRBlockBy Sierra, Social Media Department, February 24, 2026
Thank you for the valuable feedback. Our goal is to make your tax life easier, and we apologize you didn’t have a positive experience. We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
Written by a customer while visiting HRBlock