Customer reviews from HRBlock
H&R Block - Tax Software Premium 2020 - Mac OS [Digital]
Average customer rating
4.3
(24,730 Reviews)
Rating breakdown 24,730 reviews
5 Stars
15,906
4 Stars
4,479
3 Stars
1,813
2 Stars
1,013
1 Star
1,519
81%of customers recommend this product.
(
7,614 out of
9,412)
Customer Reviews for H&R Block - Tax Software Premium 2020 - Mac OS [Digital]
Posted by: Anonymous
from Washington State
Verified Purchase:Yes
HR software approved Tax Return to be correct to email. Since then it has been ejected THREE times.
Never before had I had any problems and still struggling to make corrections not caught by HR approval scans. First time I have used Premium all other times used Deluxe with NO PROBLEMS.
Never before had I had any problems and still struggling to make corrections not caught by HR approval scans. First time I have used Premium all other times used Deluxe with NO PROBLEMS.
Cons: Time consuming, Hard to prepare
Value
1
Response from HRBlockBy Corrina, Social Media Team, April 28, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your
expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at
1-800-472-5625 at your earliest convenience.
expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at
1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Bobbi 5
from Glendale, AZ
Verified Purchase:Yes
This year's program was so much simpler than in the past. It took me four hours to do my taxes instead of several days. Great job H&R. BLOCK programers.
Pros: Easy to prepare, Easy to import documents, Fast
Value
5
Response from HRBlockBy Tra, Social Media Department, April 28, 2025
Thank you for leaving a review, and for providing positive feedback. We're glad you had a great experience at H&R Block and look forward to seeing you again soon!
Written by a customer while visiting HRBlock
Posted by: JM10PLUSYRS
from Redding, CA
Verified Purchase:Yes
I've used H&R Block for over 10 years and the software is consistently friendly with annual updates that improve the experience.
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Response from HRBlockBy Tra, Social Media Department, April 28, 2025
Thank you for leaving a review, and for providing positive feedback. We're glad you had a great experience at H&R Block and look forward to seeing you again soon!
Written by a customer while visiting HRBlock
Posted by: Wonderful help
Verified Purchase:Yes
Everything was wonderful. The help I was given was very informative and perfect. Thank you so very much.
Response from HRBlockBy Tra, Social Media Department, April 28, 2025
Thank you for taking time to provide a rating! We're happy to see that you had a fantastic experience. We appreciate your business and look forward to seeing you again next tax season!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from SW Arkansas
Verified Purchase:Yes
Overall good program for Federal Tax Return with itemized deductions. However the quality of the state programs varies. I did travel work in first quarter 2024 but did not pay enough in self-employment tax ( I knew this going in). I downloaded the Arkansas, Kansas and Oklahoma programs and the Oklahoma program was lacking a key form. I was instructed to go to the Oklahoma State site, download form for self employment tax late penalty and fill in by hand. Therefore, I was barred from E-filing Oklahoma return. The Kansas form was included and therefore I could E-file KS form, everything went very smooth. Next year I'll shop around.
Pros: Easy to prepare, Maximizes refund
Cons: Hard to import documents
I would recommend this to a friend!
Value
4
Response from HRBlockBy Tra, Social Media Department, April 28, 2025
We're glad to hear that you had a positive experience overall. While we aim for 5-star satisfaction, we understand that there may be areas where we can improve. We appreciate your business and value your input.
Written by a customer while visiting HRBlock
Customer Rating
5
Many years of satisfaction & saves money and time
on April 26, 2025
Posted by: Spokane Ed
from Spokane Washington
Verified Purchase:Yes
I have used this software for many years, so it saves a lot of time since I don't have to re-enter all the personal information, and just have to update the banking information each year and W2 info.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
4
Response from HRBlockBy Asiya, Social Media Department, April 28, 2025
Thank you for your kind words! We're delighted to hear that you had a great experience with us. Your satisfaction is our top priority, and we appreciate your business. Thank you for your valuable feedback, and we hope to see you again soon!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Boise, Idaho
Verified Purchase:Yes
I got into a section on minimum distribution on my IRA area that required a calculated input but NO information on how to calculate it. Not really a problem as I knew for sure that I had definitely exceeded that minimum. After much reading obtuse IRS documents, I finally just didn't answer. However if I was not sure I would have been in a bad position.
Pros: Easy to prepare
Cons: Time consuming
I would recommend this to a friend!
Value
3
Response from HRBlockBy Andrea, Social Media Team, April 28, 2025
Thank you for the valuable feedback. Our goal is to make your tax life easier, and we apologize you didn’t have a positive experience. We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Charlotte, nc
Verified Purchase:Yes
I’ve used this software for at least 6 years and love it.
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Response from HRBlockBy Asiya, Social Media Department, April 28, 2025
Thank you for your kind words! We're delighted to hear that you had a great experience with us. Your satisfaction is our top priority, and we appreciate your business. Thank you for your valuable feedback, and we hope to see you again soon!
Written by a customer while visiting HRBlock