Customer reviews from HRBlock
H&R Block - Tax Software Premium 2020 - Mac OS [Digital]
Average customer rating
4.3
(24,730 Reviews)
Rating breakdown 24,730 reviews
5 Stars
15,906
4 Stars
4,479
3 Stars
1,813
2 Stars
1,013
1 Star
1,519
81%of customers recommend this product.
(
7,614 out of
9,412)
Customer Reviews for H&R Block - Tax Software Premium 2020 - Mac OS [Digital]
Posted by: PeterCO
from Highlands Ranch, CO
Verified Purchase:Yes
I have used the H&R Block Premium Software for a number of years. The steps to complete the return are well thought through. There is consistency between the years on how to use the software. I would recommend the product.
Pros: Easy to prepare, Maximizes refund, Easy to import documents
I would recommend this to a friend!
Value
4
Response from HRBlockBy Joy, Social Media Department, April 21, 2025
Thank you for your positive feedback! We're thrilled to hear that you had a great experience. Your feedback is greatly appreciated, and we're thankful for your business. We hope to see you again soon at H&R Block!
Written by a customer while visiting HRBlock
Posted by: Oak park user
Verified Purchase:Yes
I've been using H and R Block software for many. I have found it easy to use and accurate. It would be nice if the section on inherited IRAs was expanded. Also if you could print some of the screenshots.
I would recommend this to a friend!
Value
5
Response from HRBlockBy Joy, Social Media Department, April 21, 2025
Thank you for your positive feedback! We're thrilled to hear that you had a great experience. Your feedback is greatly appreciated, and we're thankful for your business. We hope to see you again soon at H&R Block!
Written by a customer while visiting HRBlock
Posted by: Bert361
Verified Purchase:Yes
I am able to do my own taxes because of the clarity and ease this software provides. I highly recommend it!
Response from HRBlockBy Joy, Social Media Department, April 21, 2025
Hi, thank you for leaving a review! We're glad to hear that you had a positive experience with H&R Block. Your satisfaction is important to us, and we're grateful for your feedback. We look forward to your next visit!
Written by a customer while visiting HRBlock
Posted by: Oldone
Verified Purchase:Yes
I don’t relish the tax process, but the program makes it as simple as possible!
Response from HRBlockBy Joy, Social Media Department, April 21, 2025
Hi, thank you for leaving a review! We're glad to hear that you had a positive experience with H&R Block. Your satisfaction is important to us, and we're grateful for your feedback. We look forward to your next visit!
Written by a customer while visiting HRBlock
Posted by: Post 107
Verified Purchase:Yes
I’m happy that for the first time in three years the IRS took my electronic transfer rather than me having to print and mail it. (Even though I properly used the prior year AGI as code , etc.)
I’m still a little miffed at your service because I bought your expensive self-employed business and rental edition software, yet when I tried to appropriately write off/amortize my newly replaced roof on my rental property, all your instructions said was “ yes this can be done, see the IRS code….” Instead of offering me easy answers. It’s like you chose to skip helping us landlords with this.
Cons: Doesn't maximize refund
I would recommend this to a friend!
Value
3
Response from HRBlockBy Andrea, Social Media Team, April 21, 2025
Thank you for the valuable feedback. Our goal is to make your tax life easier, and we apologize you didn’t have a positive experience. We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
Written by a customer while visiting HRBlock
Posted by: David X
Verified Purchase:Yes
Easy to use and we got our refund in less then a month.
Response from HRBlockBy Joy, Social Media Department, April 21, 2025
Thank you for your kind words! We're thrilled to hear that you had a great experience at H&R Block. Your satisfaction is our top priority, and we're grateful for your feedback. We look forward to serving you again in the future!
Written by a customer while visiting HRBlock
Posted by: bob27hrsucks
from ca
Verified Purchase:Yes
This software sucks. I had to directly fill out irs forms and even print one out in the middle of things. And the help is worthless. I had to google for help often and that often led me to the turbotax help. And in the end the irs kept rejecting my form and the error code that I got back had no explanation whatsoever so I had to guess. There is no way these taxes were done correctly. I've been using this software for 10 years and as my taxes got more complex the software got worse and worse.
And that's just for the Fed taxes. The State taxes are even worse.
Next year it's turbotax!
And that's just for the Fed taxes. The State taxes are even worse.
Next year it's turbotax!
Cons: Time consuming, Doesn't maximize refund, Hard to prepare
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Joy, Social Media Department, April 21, 2025
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: DLLU
from California
Verified Purchase:Yes
Poor instructions and little help with a 1099-LTC. Complicated process to file an extension; program would not allow a electronic signature and IRS would not accept it without one. I have used this program and its predecessors for decades, but plan to use something else next year.
Pros: Fast
Cons: Hard to prepare
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Corrina, Social Media Team, April 21, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your
expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at
1-800-472-5625 at your earliest convenience.
expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at
1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock