Customer reviews from HRBlock
H&R Block - Tax Software Premium 2020 - Mac OS [Digital]
Average customer rating
4.3
(24,730 Reviews)
Rating breakdown 24,730 reviews
5 Stars
15,906
4 Stars
4,479
3 Stars
1,813
2 Stars
1,013
1 Star
1,519
81%of customers recommend this product.
(
7,614 out of
9,412)
Customer Reviews for H&R Block - Tax Software Premium 2020 - Mac OS [Digital]
Posted by: Steve5987635
from Vermont
Verified Purchase:Yes
I've used this software for years and this year was the most confusing it's ever been. It was the hardest year i've ever had using it. And when I needed to use the state program, it couldn't do because it was only a part year residence. Although after having to do the state taxes by hand it was a simple residency percentage, for some reason your program couldn't compute that. I am questioning using it in the future.
Cons: Time consuming, Hard to prepare, Hard to import documents
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Asiya, Social Media Department, April 18, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: MHenry
from Chicago, IL
Verified Purchase:Yes
Ive used H&R Block tax products for a number of years. Always works well.
Pros: Easy to prepare, Fast
Value
5
Response from HRBlockBy Asiya, Social Media Department, April 18, 2025
We’re so happy to hear you had a good experience. If we can help in any way, our support team is here for you at 1-800-472-5625. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Gas2830
Verified Purchase:Yes
The program transferred an incorrect identification number by exchanging a Z for a 7 which resulted in my not being able to file my return electronically. Fortunately, I retained my e-mail with the correct identification number and was able to make the change and submit my return. You should change your directions to ensure that the user retains the e-mail until the return is submitted.
Response from HRBlockBy Andrea, Social Media Team, April 21, 2025
Thank you for your feedback! We're glad to hear that you had a positive experience overall. While we aim for 5-star satisfaction, we understand that there may be areas where we can improve. We appreciate your business and value your input.
Written by a customer while visiting HRBlock
Posted by: K3n P
from 07834
Verified Purchase:Yes
I have used this product for a number of years. It is a reliable and affordable solution to the tax filing process.
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Response from HRBlockBy Asiya, Social Media Department, April 18, 2025
Thank you for your kind words! We're delighted to hear that you had a great experience with us. Your satisfaction is our top priority, and we appreciate your business. Thank you for your valuable feedback, and we hope to see you again soon!
Written by a customer while visiting HRBlock
Posted by: bc46
Verified Purchase:Yes
Program serves my needs for doing tax return. Calculating estimated taxes for following year could use some improvement. Would work better if estimated work sheet listed current year numbers with column to update for next year.
Response from HRBlockBy Asiya, Social Media Department, April 18, 2025
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock
Posted by: Daniel 123
from New York State
Verified Purchase:Yes
I put in 1099R for a government pension and when I did the state return it kept saying i entered a railroad retirement, I went back to the Fed return and doublechecked, everything was correct, had to finish return like that. never worked for a railroad
Pros: Maximizes refund
Cons: Hard to prepare
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Asiya, Social Media Department, April 18, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: SteveWu
from St. Louis, MO
Verified Purchase:Yes
I have been using Tax Cut (H&R Block) software for many years. This year, the software gave me several messages where the software couldn't handle certain situations. I have not had that problem in the past.
Pros: Easy to prepare
Cons: Doesn't maximize refund
I would recommend this to a friend!
Value
3
Response from HRBlockBy Asiya, Social Media Department, April 18, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Fabulous53
from Idaho
Verified Purchase:Yes
I have used HR Block tax sfw since it was Kiplingers and I have been pleased with the performance until reporting 2024 taxes. In 2024 I started receiving a small foreign country government pension, that I had earned from a country that has an agreement with the American government to not tax the same pension in both countries. I tried to report the referenced national pension and related taxes paid to the foreign government on this years report, but the HR Block software would not let me report it, and after much research and calls to help lines I had to give up on reporting said pension. A better form check is needed.
I would recommend this to a friend!
Value
4
Response from HRBlockBy Tra, Social Media Department, April 21, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock