Customer reviews from HRBlock
H&R Block - Tax Software Premium 2020 - Mac OS [Digital]
Average customer rating
4.3
(24,730 Reviews)
Rating breakdown 24,730 reviews
5 Stars
15,906
4 Stars
4,479
3 Stars
1,813
2 Stars
1,013
1 Star
1,519
81%of customers recommend this product.
(
7,614 out of
9,412)
Customer Reviews for H&R Block - Tax Software Premium 2020 - Mac OS [Digital]
Posted by: SLHB
from Savannah
Verified Purchase:Yes
So easy to use, especially from one year to the next. I use it every year.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Corrina, Social Media Team, April 18, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: You suck worse
from Nebraska
Verified Purchase:Yes
The product works fine. However the vice president of DIY emailed me a discount code that I couldn’t use for 50% off.
Pros: Easy to prepare
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Andrea, Social Media Team, April 18, 2025
Thank you for taking time to provide feedback! We’d like the opportunity to work with you to address any concerns. Please contact our support team at 1-800-472-5625 or hrblockanswers@hrblock.com at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Chicago, IL
Verified Purchase:Yes
Best software for taxes out there today. Been a customer for over a decade and haven't had a problems. I wouldn't use any other programs.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
4
Response from HRBlockBy Corrina, Social Media Team, April 18, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Zooty
from Albany, NY
Verified Purchase:Yes
I found this software much better than the other main competitors due to its treatment of multi family properties where the owner occupies one of 2 or 3 units.
Pros: Easy to prepare, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Corrina, Social Media Team, April 18, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: MdJA
Verified Purchase:Yes
I’ve been using this product for many years, and no problems with the IRS. But it gets harder every time. The explanations are not always sufficient and can be difficult to understand for a nonprofessional. This year I had a problem with US obligations included in dividends. The software asked for a percentage and I had a number. It should ask for either a percentage or a value.
I would recommend this to a friend!
Value
4
Response from HRBlockBy Asiya, Social Media Department, April 18, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: WG56
Verified Purchase:Yes
As I have for many years, I used HRB for my tax return. I tried the AI version and it was a really horrible experience, starting with telling me I needed to speak with an expert just because I had Section 1256 straddles. Even I know 40% are short term gains and 60% are long term gains and I’ve filed this for at least four years so I think this is a blunder at how your process works. Then I downloaded the version I’m used to and mostly it worked fine but when it came to e-filing it was held up by some error on the 1040 whose entry was a “0” so I had no idea how to correct it, or override it. This forced me to printing out and mailing which is taking away a chunk of the convenience of using you.
Response from HRBlockBy Corrina, Social Media Team, April 21, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your
expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at
1-800-472-5625 at your earliest convenience.
expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at
1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Toofasttoliveat72
from SC
Verified Purchase:Yes
I have used this product for 15 years. I will continue to do so. It is easy to use and I love how it carries over data from the prior returns. As a former tax professional, I judge that I have a moderately complex return. This product does everything I need and expect
Pros: Easy to prepare, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Joy, Social Media Department, April 18, 2025
Thank you for leaving a review, and for providing positive feedback on our product. We're glad you had a great experience at H&R Block and look forward to seeing you again soon!
Written by a customer while visiting HRBlock
Posted by: Alfio
from SC
Verified Purchase:Yes
great program except for K1 calculations I would like the program to calculate it better
Pros: Easy to prepare
I would recommend this to a friend!
Value
4
Response from HRBlockBy Andrea, Social Media Team, April 21, 2025
Thank you for your feedback! We're glad to hear that you had a positive experience overall. While we aim for 5-star satisfaction, we understand that there may be areas where we can improve. We appreciate your business and value your input.
Written by a customer while visiting HRBlock