Customer reviews from HRBlock
H&R Block - Tax Software Premium 2020 - Mac OS [Digital]
Average customer rating
4.3
(24,730 Reviews)
Rating breakdown 24,730 reviews
5 Stars
15,906
4 Stars
4,479
3 Stars
1,813
2 Stars
1,013
1 Star
1,519
81%of customers recommend this product.
(
7,614 out of
9,412)
Customer Reviews for H&R Block - Tax Software Premium 2020 - Mac OS [Digital]
Posted by: Anonymous
from TX
Verified Purchase:Yes
I’ve used Block for many years. This year the order flow seemed to shift and was harder to follow.
Pros: Easy to prepare
Cons: Hard to prepare
Value
5
Response from HRBlockBy Asiya, Social Media Department, April 18, 2025
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock
Posted by: Jeff2106
from Boston
Verified Purchase:Yes
I’ve used Taxcut for over 10 years by now, and are now relatively efficient in doing my taxes with Taxcut. It’s not as Jazzy as TurboTax, but gets the job done and is less cumbersome.
Pros: Easy to prepare, Easy to import documents
I would recommend this to a friend!
Value
4
Response from HRBlockBy Joy, Social Media Department, April 17, 2025
Hi, thank you for taking the time to rate your experience with us! We're thrilled to see that you had a fantastic visit. Your high rating means a lot to us, and we're grateful for your business. We look forward to serving you again next tax season!
Written by a customer while visiting HRBlock
Posted by: ACccc
Verified Purchase:Yes
The chat sessions saved me from filing an extension.
BUT , the error was visible to the agent and not me...software
should display all errors and maybe guesses about errors.
MY type-O produced a very large negative number.
The Rejection Report never highlighted that
should display all errors and maybe guesses about errors.
MY type-O produced a very large negative number.
The Rejection Report never highlighted that
Response from HRBlockBy Asiya, Social Media Department, April 18, 2025
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help. Your feedback is important to us!
Written by a customer while visiting HRBlock
Posted by: Grandy2
Verified Purchase:Yes
I had a pretty straightforward experience with the H&R Block Premium software for my 2023 return, but not with my 2024 return. First, a page asking about my RMD assumed that I didn't meet my RMD, even though I did. And another form wouldn't allow me to input my SS income- typing into the box did nothing.
Response from HRBlockBy Eva, Social Media Team, April 17, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Problem Resolved
Verified Purchase:Yes
I had a question that no one who worked on the standard help line could resolve. It took waiting over a week to discuss with a person from their special help line to resolve.
Response from HRBlockBy Joy, Social Media Department, April 17, 2025
Thank you for taking time to provide a rating! We're happy to see that you had a fantastic experience. We appreciate your business and look forward to seeing you again next tax season!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Oshkosh WI
Verified Purchase:Yes
It is ok but it's hard to find your way back if you want to change an entry. Sometimes it's almost impossible
Cons: Time consuming
I would recommend this to a friend!
Value
4
Response from HRBlockBy Joy, Social Media Department, April 18, 2025
Hello, thank you for taking the time to leave a review! We're so glad to hear that you had a great experience. Your feedback is important to us, and we appreciate your business. Thank you for sharing your positive feedback with us!
Written by a customer while visiting HRBlock
Posted by: SandiK
from Buffalo
Verified Purchase:Yes
No one can help when you have problems. They blamed it on the software
Cons: Time consuming, Hard to prepare, Hard to import documents
Value
1
Response from HRBlockBy Eva, Social Media Team, April 17, 2025
Thank you for sharing your feedback with us. We're truly sorry to hear that your experience fell short of expectations. At H&R Block, we're committed to delivering exceptional service, and we regret that we missed the mark this time. Please reach out to our support team at 1-800-472-5625 so we can better understand your concerns and make things right.
Written by a customer while visiting HRBlock
Posted by: jcuff11
from Central Illinois
Verified Purchase:Yes
Long time customer, looking at options for next year
Pros: Easy to prepare
Cons: Time consuming
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Andrea, Social Media Team, April 18, 2025
Thank you for taking time to provide feedback! We’d like the opportunity to work with you to address any concerns. Please contact our support team at 1-800-472-5625 or hrblockanswers@hrblock.com at your earliest convenience.
Written by a customer while visiting HRBlock