Customer reviews from HRBlock
H&R Block - Tax Software Premium 2020 - Mac OS [Digital]
Average customer rating
4.3
(24,730 Reviews)
Rating breakdown 24,730 reviews
5 Stars
15,906
4 Stars
4,479
3 Stars
1,813
2 Stars
1,013
1 Star
1,519
81%of customers recommend this product.
(
7,614 out of
9,412)
Customer Reviews for H&R Block - Tax Software Premium 2020 - Mac OS [Digital]
Customer Rating
3
Few quirks and some questionnaire not elaborate.
on April 16, 2025
Posted by: Gate122
from Oklahoma
Verified Purchase:Yes
During the questionnaires, it was determined the standard deduction is better for me. However, the itemized form and what I already filled out relating to it still there. This cause unsuccessful in the final check. I had to go back and find the form to manually delete it. Also, I wish for more explanation or samples during the questionnaires. Some are not straightforward.
Pros: Easy to import documents
Cons: Time consuming, Hard to prepare
Value
4
Response from HRBlockBy Joy, Social Media Department, April 17, 2025
Hi, thank you for sharing your feedback with us. We're truly sorry to hear that your experience fell short of expectations. At H&R Block, we're committed to delivering exceptional service, and we regret that we missed the mark this time. Please reach out to our support team at 1-800-472-5625 so we can better understand your concerns and make things right.
Written by a customer while visiting HRBlock
Posted by: IACPA
from Iowa
Verified Purchase:Yes
I have used for many years and it is pretty easy to use. Federal electronic filing worked fine, but state return for Iowa did not for my return and my daughter’s return.
Pros: Easy to prepare
I would recommend this to a friend!
Value
3
Response from HRBlockBy Joy, Social Media Department, April 17, 2025
Thank you for bringing your experience to our attention. We're disappointed to learn that we didn't meet your expectations during your recent visit. Ensuring customer satisfaction is our top priority, and we're eager to address any issues you encountered. Please contact our support team at 1-800-472-5625 so we can assist you further.
Written by a customer while visiting HRBlock
Posted by: BojiLJL
from Milford, IA
Verified Purchase:Yes
I have used H&R Block Premium Software for quite a few years and I keep purchasing it because it is outstanding. My husband is self-employed and the software does a great job of helping organize the info and helping us be audit-free. I find it pretty user-friendly considering it's taxes.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
Value
5
Response from HRBlockBy Joy, Social Media Department, April 17, 2025
Thank you for your kind words! We're delighted to hear that you had a great experience with us. Your satisfaction is our top priority, and we appreciate your business. Thank you for your valuable feedback, and we hope to see you again soon!
Written by a customer while visiting HRBlock
Posted by: SouthTexan
Verified Purchase:Yes
The structure of the program is good. Disappointingly, though, the program exists in substantially the same state that it did seven or eight years ago. With the H&R Block network of tax professionals, I would expect the in-program guidance to be better than it is -- rather than stagnating like the rest of the program.
I would recommend this to a friend!
Value
5
Response from HRBlockBy Joy, Social Media Department, April 18, 2025
Hello, thank you for sharing your experience with us! We're pleased to hear that you had a positive experience at H&R Block. Your feedback is valuable to us, and we're glad we could meet your expectations. We can't wait to see you again soon!
Written by a customer while visiting HRBlock
Posted by: WOWWOW
Verified Purchase:Yes
I have brought this software for over 10 years in a row, that says something me.
Response from HRBlockBy Joy, Social Media Department, April 17, 2025
We’re so happy to hear you had a great experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Linux Geek
Verified Purchase:Yes
I wish you would make a version that runs on Linux.
I have one old computer that runs Windows that I have maintained just for income taxes. The other 9 systems in my home run Linux.
I have one old computer that runs Windows that I have maintained just for income taxes. The other 9 systems in my home run Linux.
Response from HRBlockBy Brittany, Social Media Department, April 17, 2025
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: Horvy
Verified Purchase:Yes
Program worked out well and saved me time and effort!
Response from HRBlockBy Joy, Social Media Department, April 17, 2025
Thank you for taking time to provide a rating! We're happy to see that you had a fantastic experience. We appreciate your business and look forward to seeing you again next tax season!
Written by a customer while visiting HRBlock
Customer Rating
1
Premium software can't handle QBI from a trust
on April 17, 2025
Posted by: demx
Verified Purchase:Yes
Can't enter QBI data from K-1 Box 14 to K-1 worksheet or to Form 8995 because your software apparently assumes that QBI comes only from Schedule C? When I tried overriding Form 8995 to enter the QBI data, the form fails basic math (the lesser of two positive numbers is not zero). I'm probably going to have to do these returns by hand or use your primary competitor's software (which based upon a web search apparently has no issues with QBI originating from a K-1).
Cons: Doesn't maximize refund
Value
3
Response from HRBlockBy Eva, Social Media Team, April 17, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock