Customer reviews from bosch-home.com
Bosch - Benchmark Series 36 in. Wide 19.4 Cu. Ft. French Door Bottom Freezer Built-in Smart Refrigerator - Stainless Steel
Average customer rating
3.7
(31 Reviews)
Rating breakdown 31 reviews
5 Stars
13
4 Stars
8
3 Stars
2
2 Stars
3
1 Star
5
65%of customers recommend this product.
(
17 out of
26)
Customer Reviews for Bosch - Benchmark Series 36 in. Wide 19.4 Cu. Ft. French Door Bottom Freezer Built-in Smart Refrigerator - Stainless Steel
Customer Rating
5
A spectacular refrigerator
on April 2, 2026
Posted by: Nancy
(This review was collected as part of a promotion.) My old fridge was dying so we went shopping for a new one. We already have a Bosch dishwasher and are impressed with the quality so we looked for a refrigerator. I've always had a standard size side by side with water and ice in the door but let me tell you this one is definitely superior to anything I've ever owned! The French doors make finding anything inside a breeze. The large glass shelves, spacious drawers and adjustable door storage compartments hold anything you can imagine. Tge pull out freezer is very spacious and easy to access. The sliding upper drawer hold the ice maker and bin which also comes with an ice scoop. No more frozen mess of ice and water in the door! Installing the fridge took some time but thank God I'm married to the smartest man in Canada who made it look easy. This unit is flush mounted with my cupboards now. We had to remove the upper cabinet over the old fridge but what you gain in space is more than what you lose in a cupboard that usually hold seldom used items. I cannot say enough praise of how I love this Bosch refrigerator-freezer. From the ease of just opening one door to get milk out to the generous amount of shelving to hold large items for entertaining this fridge does it all. Thank you Bosch for such a beautiful kitchen appliance!
I would recommend this to a friend!
Written by a customer while visiting bosch-home.com
Customer Rating
5
So Glad we Purchased!!
on December 15, 2025
Posted by: Kenny
[This review was collected as part of a promotion.] We have purchased many refrigerators and have frequently been disappointed as the workmanship, assembly, and longevity have failed at many levels. The features on our refigerstor and .workmanship exceed all expectations. Our lettuce does not brown up after a few days in refrigerator. Who knew? All I can say is keep doing what you are doing. Totally satisfied and well worth the little extra spend. No buyers remorse here
I would recommend this to a friend!
Written by a customer while visiting bosch-home.com
Customer Rating
5
Great fridge!
on August 24, 2025
Posted by: Great fridge!
[This review was collected as part of a promotion.] This is my first "top of the line" type of built in style fridge and so far it does NOT disappoint!! Quiet operation.nnsleek and stylish in my new kitchen. Easy to keep clean inside and out. Ice maker works quickly and efficiently. Nice to be able to operate with the bosch home connect app. Love this fridge and will recommend to my friends and family for their future needs.
I would recommend this to a friend!
Written by a customer while visiting bosch-home.com
Customer Rating
3
Disappointed
on August 23, 2025
Posted by: DeeDee
For the price, the refrigerator is disappointing. There is not a lot of room in the refrigerator. And not many shelves. Surprised how hard it is to get rid of marks on the front of the refrigerator doors.
No, I would not recommend this to a friend.
Response from bosch-home.comBy BE, CS, August 25, 2025
Hi, thank you for your review. We appreciate this feedback and have forwarded your comments to our design team for their review and consideration.
Written by a customer while visiting bosch-home.com
Customer Rating
4
Built in Refrigerator
on July 9, 2025
Posted by: Ricki
[This review was collected as part of a promotion.] I will get back on and review after I have used this product as it is installed in our new home and we have not moved in. I like that it installed so well in the cabinets and the ice in the freezer worked very well.
This sounds very picky but the toe kick that is metal seems to be made out of cheaper materials and has shadows that look like it is dented but it was not.
This sounds very picky but the toe kick that is metal seems to be made out of cheaper materials and has shadows that look like it is dented but it was not.
I would recommend this to a friend!
Response from bosch-home.comBy RH, CS, July 10, 2025
Hi Ricki, thank you for sharing your initial thoughts! We’re glad to hear that the installation of your refrigerator went well and the ice maker is working effectively. We appreciate your feedback on the toe kick, and we will share your comments with our team. If you have questions or need assistance, feel free to contact us at 1-800-944-2904 or BoschCare@bshg.com. We look forward to hearing more once you’ve had a chance to use your refrigerator!
Written by a customer while visiting bosch-home.com
Customer Rating
3
Shoulda Shopped Somemore
on May 23, 2025
Posted by: RP in SB
[This review was collected as part of a promotion.] When our wonderful 16 year old Bosch frigerator finally failed, our first stop was our favorite local appliance store that features Bosch. We were thrilled they had the current model of our old frig in stock. It would fit perfectly, and we quickly made the purchase.
Now, we wish we had done our homework. To be honest the refrigerator is very nice, well built with all the important bells and whistles. But the interior’s design is abysmal! The new frig is a good cubic foot smaller than our 2009 model. It offers only three adjustable full shelves (no partial shelves that allow for taller and bigger items, i.e. a wine bottle can’t stand up!), while the two drawer compartments for meat and produce are so shallow that a head of lettuce must be squeezed in! On the doors, six little (I mean little!) open shelves are so poorly designed (I mean poorly designed!) that the bottles placed in the shelves rattle around every time you open or close the doors. The noise is annoying.
We love Bosch and our other Bosch appliances, but we have second thoughts about this frig. If it’s as dependable as its 16 year old predecessor, we’ll be shopping for a new refrigerator in 2041, and I’m already hoping for major design changes.
Now, we wish we had done our homework. To be honest the refrigerator is very nice, well built with all the important bells and whistles. But the interior’s design is abysmal! The new frig is a good cubic foot smaller than our 2009 model. It offers only three adjustable full shelves (no partial shelves that allow for taller and bigger items, i.e. a wine bottle can’t stand up!), while the two drawer compartments for meat and produce are so shallow that a head of lettuce must be squeezed in! On the doors, six little (I mean little!) open shelves are so poorly designed (I mean poorly designed!) that the bottles placed in the shelves rattle around every time you open or close the doors. The noise is annoying.
We love Bosch and our other Bosch appliances, but we have second thoughts about this frig. If it’s as dependable as its 16 year old predecessor, we’ll be shopping for a new refrigerator in 2041, and I’m already hoping for major design changes.
No, I would not recommend this to a friend.
Response from bosch-home.comBy Bosch Home US, May 26, 2025
Hi RP in SB, thanks for your review. It is our priority to ensure that all our customers have a positive experience with our products, and we regret that we fell short of your expectations. We greatly appreciate your feedback as it allows us to identify areas for improvement. Your comments will be shared with the relevant teams for further consideration. If you have any questions or concerns about the use of your refrigerator, please contact Bosch Customer Care at 1-800-944-2904. Please know we're here to help. Thank you.
Written by a customer while visiting bosch-home.com
Customer Rating
5
Hey, it runs!
on April 20, 2025
Posted by: Ohms
Replaced a 3-year old refrigerator of similar design made by another manufacturer. Stopped making ice. Service person came 5 times, still no ice. Happy now with my Bosch!
I would recommend this to a friend!
Written by a customer while visiting bosch-home.com
Customer Rating
1
Expensive crap
on April 13, 2025
Posted by: David
Ours has stopped working for the 3rd time in three years. Repair costs are high, wait times for parts is long.
No, I would not recommend this to a friend.
Written by a customer while visiting bosch-home.com