Customer reviews from bosch-home.com
Bosch - Benchmark Series 19.4 Cu. Ft. French Door Built-In Smart Refrigerator - Stainless Steel
Average customer rating
3.8
(19 Reviews)
Rating breakdown 19 reviews
5 Stars
8
4 Stars
6
3 Stars
1
2 Stars
2
1 Star
2
67%of customers recommend this product.
(
10 out of
15)
Customer Reviews for Bosch - Benchmark Series 19.4 Cu. Ft. French Door Built-In Smart Refrigerator - Stainless Steel
Customer Rating
4
Beautiful looking fridge
on October 10, 2021
Posted by: Norcal1
[This review was collected as part of a promotion.] We've had this fridge installed for about a year now. It still looks amazing, the stainless steel is very resilient to finger prints and other markings. Having the compressor not visible from the front really makes this appliance a statement piece in our kitchen. As you open up the fridge you will notice a massive freezer with plenty of storage, and the ice cubes it produce are these nice little cubes that everyone seems to really love. The fridge itself however doesn't have the most storage, as all counter depth refrigerators, it just isn't very deep, most people shopping for counter depth should be aware of that, however, This fridge is able to make up for a lot of that with its hight. Overall, we are very happy with our Bosch built in refrigerator and our entire Bosch line of appliances.
I would recommend this to a friend!
Written by a customer while visiting bosch-home.com
Customer Rating
1
Poor quality
on November 16, 2023
Posted by: Eric
[This review was collected as part of a promotion.] Poor quality design. Brand new and ice maker doesn't work. Bosch website is awful and there is no obvious way to submit warranty claims. Avoid.
No, I would not recommend this to a friend.
Response from bosch-home.comBy Bosch Home US, November 17, 2023
Hi Eric, thank you for your review. We understand that your experience has fallen short of your expectations, and we deeply regret any frustration or inconvenience caused to you as a result. If service is needed you can use the following link to schedule a service visit online: http://bit.ly/3Xdx2h7 or if real-time assistance is needed with scheduling we would invite you to connect with our Care Team at 800-944-2904. Thank you and have a great day.
Written by a customer while visiting bosch-home.com
Customer Rating
2
Poor Design
on February 15, 2022
Posted by: Mary Pat
The wide drawers are not efficient. I hate having to open both doors just to pop something back in! Makes no sense. I'd be interested in getting replacement drawers if I could so that I could just open one drawer for the side that I need to take something out or putting it back in. Is that possible?
No, I would not recommend this to a friend.
Response from bosch-home.comBy CJ, CS, February 16, 2022
Hi Mary Pat, thanks for your review. We appreciate your feedback and have forwarded it to the appropriate group as we strive to continually improve our products and your experience. Your configuration is the only current option for the drawers. If you need further assistance, please contact our 24/7 customer service team at 800-944-2904 for real-time support. Thank you.
Written by a customer while visiting bosch-home.com
Customer Rating
4
A Great Refrigerator with value added featured
on September 5, 2023
Posted by: Amit
[This review was collected as part of a promotion.] It's a great Refrigerator that is beautifully designed and appears quite sturdy and performent. I liked it's subzero feature and the way it's connected to my phone for all notifications. I was notified several times by the app about the door open which happened by chance.
I would like the refrigerator door to to get opened by some push button or app for older people suffering with arthritis and have more space in it. Otherwise, its a good trustable model.
I would recommend this to a friend!
Written by a customer while visiting bosch-home.com
Customer Rating
2
Refrigerator
on September 21, 2024
Posted by: shailesh
Below average product. It is a very tall refrigerator with limited storage compartments. Unless you are 6.5 feet tall, using the topmost compartment would require a 2-foot stepping stool.
The installer tried to correct the condensation issue with the right door and the alignment. The problem is pervasive. It is a counter-depth unit. The builder chose this model out of desperation(?)after they could not locate another brand. Counter-depth refrigerators are a nightmare!
The installer tried to correct the condensation issue with the right door and the alignment. The problem is pervasive. It is a counter-depth unit. The builder chose this model out of desperation(?)after they could not locate another brand. Counter-depth refrigerators are a nightmare!
No, I would not recommend this to a friend.
Response from bosch-home.comBy Bosch Home US, September 23, 2024
Hi shailesh, thanks for your review. It is our priority to ensure that all our customers have a positive experience with our products, and we regret that we fell short of your expectations. If you have any questions or concerns about your refrigerator, please contact Bosch Customer Care at 1-800-944-2904. We are here to assist you and address any product questions you may have. Thank you.
Written by a customer while visiting bosch-home.com
Customer Rating
4
Good, but not great
on October 1, 2024
Posted by: gmdearaujo
[This review was collected as part of a promotion.] Good refridgerator that came with the custom cabnetry for my new home.
+ Quality is what you'd expect from BOSCH
+ Design is thoughtful and elegant
- Size feels smaller than most American fridges
- Cost is higher than competitive set
* Smart funtionality doesn't add much value
+ Quality is what you'd expect from BOSCH
+ Design is thoughtful and elegant
- Size feels smaller than most American fridges
- Cost is higher than competitive set
* Smart funtionality doesn't add much value
Written by a customer while visiting bosch-home.com
Customer Rating
3
Shoulda Shopped Somemore
on May 23, 2025
Posted by: RP in SB
[This review was collected as part of a promotion.] When our wonderful 16 year old Bosch frigerator finally failed, our first stop was our favorite local appliance store that features Bosch. We were thrilled they had the current model of our old frig in stock. It would fit perfectly, and we quickly made the purchase.
Now, we wish we had done our homework. To be honest the refrigerator is very nice, well built with all the important bells and whistles. But the interior’s design is abysmal! The new frig is a good cubic foot smaller than our 2009 model. It offers only three adjustable full shelves (no partial shelves that allow for taller and bigger items, i.e. a wine bottle can’t stand up!), while the two drawer compartments for meat and produce are so shallow that a head of lettuce must be squeezed in! On the doors, six little (I mean little!) open shelves are so poorly designed (I mean poorly designed!) that the bottles placed in the shelves rattle around every time you open or close the doors. The noise is annoying.
We love Bosch and our other Bosch appliances, but we have second thoughts about this frig. If it’s as dependable as its 16 year old predecessor, we’ll be shopping for a new refrigerator in 2041, and I’m already hoping for major design changes.
Now, we wish we had done our homework. To be honest the refrigerator is very nice, well built with all the important bells and whistles. But the interior’s design is abysmal! The new frig is a good cubic foot smaller than our 2009 model. It offers only three adjustable full shelves (no partial shelves that allow for taller and bigger items, i.e. a wine bottle can’t stand up!), while the two drawer compartments for meat and produce are so shallow that a head of lettuce must be squeezed in! On the doors, six little (I mean little!) open shelves are so poorly designed (I mean poorly designed!) that the bottles placed in the shelves rattle around every time you open or close the doors. The noise is annoying.
We love Bosch and our other Bosch appliances, but we have second thoughts about this frig. If it’s as dependable as its 16 year old predecessor, we’ll be shopping for a new refrigerator in 2041, and I’m already hoping for major design changes.
No, I would not recommend this to a friend.
Response from bosch-home.comBy Bosch Home US, May 26, 2025
Hi RP in SB, thanks for your review. It is our priority to ensure that all our customers have a positive experience with our products, and we regret that we fell short of your expectations. We greatly appreciate your feedback as it allows us to identify areas for improvement. Your comments will be shared with the relevant teams for further consideration. If you have any questions or concerns about the use of your refrigerator, please contact Bosch Customer Care at 1-800-944-2904. Please know we're here to help. Thank you.
Written by a customer while visiting bosch-home.com
Customer Rating
1
Very disappointing
on August 5, 2021
Posted by: Mike
I am very unhappy with this refrigerator. I paid almost $8,000 extra for the option of getting this built-in from the developer of my new house ( Irvine Pacific). I hope they will agree to replace it with another brand.
This unit does not have much room inside. It has bulky heavy doors. The door mounted shelves are very narrow. A lot of bottom of this refrigerator is taken up by the equipment. Very dissatisfied.
This unit does not have much room inside. It has bulky heavy doors. The door mounted shelves are very narrow. A lot of bottom of this refrigerator is taken up by the equipment. Very dissatisfied.
No, I would not recommend this to a friend.
Response from bosch-home.comBy CM, CS, August 6, 2021
Hi Mike, thank you for your review and we're sorry to hear of your disappointment with your appliance. We value your feedback and we will be sure to forward this to our product team. If you have any additional questions or concerns, please contact our 24/7 customer service team at 800-944-2904.
Written by a customer while visiting bosch-home.com