Customer reviews from Samsung US
Samsung - Jet Battery - Jet 90 Complete and Jet 75 Complete
Average customer rating
2.8
(5 Reviews)
Rating breakdown 5 reviews
5 Stars
1
4 Stars
1
3 Stars
1
2 Stars
0
1 Star
2
33%of customers recommend this product.
(
1 out of
3)
Customer Reviews for Samsung - Jet Battery - Jet 90 Complete and Jet 75 Complete
Customer Rating
3
good vacuum terrible battery
on July 28, 2023
Posted by: georb
from Boston ma
Purchased this vacuum a year ago. Performs really well. Unfortunately the battery that comes with the vacuum is terrible. Samsung did a poor job of battery choice, it doesn't last more than 20 minutes. I would not recommend just because of the battery. If you can upgrade the battery to something that actually lasts 1 hour then this vacuums on par with a Dyson.
No, I would not recommend this to a friend.
Features
4
Performance
5
Design
1
Value
2
Response from Samsung USBy Ernest, Customer care, August 2, 2023
Greetings,
Ensuring your vacuum is in its top condition is a must for every household.
Please look at the link provided to access the manual and refer to page 11, which details the cleaning time for each setting and the recommended charging duration.
Owner's manual:
https://downloadcenter.samsung.com/content/UM/202208/20220815105322474/O_DJ68-00875B-03_VS7500_EN_FR_MES_AA_220706.pdf
Should you need more assistance with the refrigerator, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Have a great day.
-Ernest-
Ensuring your vacuum is in its top condition is a must for every household.
Please look at the link provided to access the manual and refer to page 11, which details the cleaning time for each setting and the recommended charging duration.
Owner's manual:
https://downloadcenter.samsung.com/content/UM/202208/20220815105322474/O_DJ68-00875B-03_VS7500_EN_FR_MES_AA_220706.pdf
Should you need more assistance with the refrigerator, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Have a great day.
-Ernest-
Written by a customer while visiting Samsung US
Customer Rating
4
Works like a charm
on March 20, 2023
Posted by: Tech
works well every time and charges quick.
however, it's way too overpriced for a battery 62wh battery.
however, it's way too overpriced for a battery 62wh battery.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
1
Written by a customer while visiting Samsung US
Customer Rating
1
Disappointed Samsung Fan – Defective Vacuum Batter
on August 7, 2025
Posted by: Oueid
from GA USA
As a loyal Samsung customer with all-Samsung appliances in my home, I’ve always trusted the brand’s quality. However, I’ve had ongoing issues with my Samsung vacuum’s battery. It works perfectly for about a year, then suddenly fails—no warning, no gradual decline. This isn’t just a one-time fluke; it’s happened multiple times, making me question the product’s reliability.
For a premium brand, I expected better durability. I love Samsung, but this vacuum’s battery performance has been frustrating. Hoping for a resolution—or at least a design improvement—because right now, it feels like a recurring defect.
No, I would not recommend this to a friend.
Features
2
Performance
2
Design
2
Value
1
Response from Samsung USBy Samsung Care, August 8, 2025
Hi Oueid,
Thank you for your feedback — we understand how frustrating it can be when a vacuum cleaner's battery seems to fail without warning. We wish to help provide details around your vacuum battery.
It's important to note that lithium-ion batteries used in high-power devices like vacuum cleaners experience a different kind of wear compared to those in phones or laptops. Because these vacuums draw significant current during operation, the battery undergoes more rapid internal stress and heat buildup, which can accelerate its natural aging process. Over time, increased internal resistance may cause the battery to shut off suddenly under load, even if it appears to charge normally. Unlike smartphones, most vacuums don’t provide battery health indicators, so signs of wear often go unnoticed until performance is affected. This can make the end-of-life of the battery feel sudden, even though gradual degradation has been occurring internally.
We appreciate you bringing this to our attention and are here to help with any support or replacement options you may need.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1150297894 to help our team pull up your information.
Leo
Thank you for your feedback — we understand how frustrating it can be when a vacuum cleaner's battery seems to fail without warning. We wish to help provide details around your vacuum battery.
It's important to note that lithium-ion batteries used in high-power devices like vacuum cleaners experience a different kind of wear compared to those in phones or laptops. Because these vacuums draw significant current during operation, the battery undergoes more rapid internal stress and heat buildup, which can accelerate its natural aging process. Over time, increased internal resistance may cause the battery to shut off suddenly under load, even if it appears to charge normally. Unlike smartphones, most vacuums don’t provide battery health indicators, so signs of wear often go unnoticed until performance is affected. This can make the end-of-life of the battery feel sudden, even though gradual degradation has been occurring internally.
We appreciate you bringing this to our attention and are here to help with any support or replacement options you may need.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1150297894 to help our team pull up your information.
Leo
Written by a customer while visiting Samsung US
Customer Rating
1
Bad batteries
on November 27, 2022
Posted by: Narendra
from Fresno, CA
I bought a month ago, full charge the battery and work 10 minutes only, I got two battery one battery is not working
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy ROSSINI, Customer Care, December 2, 2022
Dear Samsung Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is different from what we expect from our customers. To better assist you with this issue, don't hesitate to contact the Samsung customer service department at Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG) H.24 Hours a Day can answer your question or transfer you to your local store to answer your specific concern.
^ ^Ross
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is different from what we expect from our customers. To better assist you with this issue, don't hesitate to contact the Samsung customer service department at Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG) H.24 Hours a Day can answer your question or transfer you to your local store to answer your specific concern.
^ ^Ross
Written by a customer while visiting Samsung US
Customer Rating
5
Nice vacuum cleaner
on January 7, 2024
Posted by: Max M
from San Diego
In opposite to the previous reviews I like this vacuum cleaner and the battery is 20 minutes yes, but it's ok, just get the spare one and keep it in the vacuum cleaner stand. There is a special compartment for that.
And don't forget to clean the vacuum every time after you use it, it helps.
I like it more then Dyson.
And don't forget to clean the vacuum every time after you use it, it helps.
I like it more then Dyson.
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US