Customer reviews from bestbuy-ca
EZVIZ - DB1C -1080p AI Powered Video Doorbell
Average customer rating
4.6
(5 Reviews)
Rating breakdown 5 reviews
5 Stars
3
4 Stars
2
3 Stars
0
2 Stars
0
1 Star
0
100%of customers recommend this product.
(
5 out of
5)
Customer Reviews for EZVIZ - DB1C -1080p AI Powered Video Doorbell
Customer Rating
5
Great price and quality, and Eazy to install.
on December 8, 2020
Posted by: ADI
from Ottawa
The only issue I faced is that you need to be careful when you buy your microSD card. Not all microSD card compatible with EZVIZ Camera. I called the technical support and Karen from the technical support team explained that to me. Unfortunately, I already spent money buying my 128gb to find it is not comparable. Here is the link where you can check compatibility with this doorbell https://community.ezvizlife.com/hc/en-us/articles/360034420354-Micro-SD-card-compatibility-list .
Experience with technical support was great.
Experience with technical support was great.
I would recommend this to a friend!
Written by a customer while visiting bestbuy-ca
Customer Rating
5
Excellent doorbell camera and service!
on December 30, 2020
Posted by: ROBERT
from NEPEAN
I am very happy with my DB1C purchase, particularly considering it is one of the lowest price doorbell cameras sold at Best buy. The picture is very clear and has a viewing area that can see nearly 180 degrees in every direction. It has numerous settings to change the sensitivity of the motion detection and notification methods. I noticed that a lot of the negative reviews mention that their existing chime did not work with the camera, and I had initially thought this was the case for myself as well, however I contacted EZVIZ chat support and they pointed out that the chime selection setting appears when first adding the camera to the app and is actually defaulted to "no chime selected" (which is easy to overlook when doing the first-time setup). I was able to uninstall and reinstall the camera with the correct setting for a mechanical chime and it worked immediately. They were very helpful with changing other desired settings as well.
I would recommend this to a friend!
Written by a customer while visiting bestbuy-ca
Customer Rating
4
Nice doorbell, not as easy to set-up
on August 14, 2021
Posted by: Jocelyn
from Messines, QC, Canada
After doing some research I purchased the DB1C doorbell from EZVIZ mainly because it can have internal storage. Here are some of the issues I experienced
1-- the requirements show that the input voltage can be between 8 to 24 vac. I had a 12 vac 10 va transformer and the camera would not work at night. I replaced it with a 16 vac 30 va transformer and that solved the problem.
2-- The wi-fi radio is weak. I could not get the doorbell set-up as my router is in the middle of the house. The smart switches, close by, have no problems. I purchased a wi-fi extender and that solved the issue.
3-- Could not get the existing chime to work. Turns out only some models of chime are supported. I am waiting for a supported chime to see if that will solve the issue.
1-- the requirements show that the input voltage can be between 8 to 24 vac. I had a 12 vac 10 va transformer and the camera would not work at night. I replaced it with a 16 vac 30 va transformer and that solved the problem.
2-- The wi-fi radio is weak. I could not get the doorbell set-up as my router is in the middle of the house. The smart switches, close by, have no problems. I purchased a wi-fi extender and that solved the issue.
3-- Could not get the existing chime to work. Turns out only some models of chime are supported. I am waiting for a supported chime to see if that will solve the issue.
I would recommend this to a friend!
Written by a customer while visiting bestbuy-ca
Customer Rating
5
Easy installation
on August 26, 2021
Posted by: MorGeor
from Toronto
Nice looking and easy installation. The chime does not ring but it’s probably due to the transformer not powerful enough (16v / 10va). I will replace it with another one (24v / 20va). This is a common problem for chime working with smart door bell.
I would recommend this to a friend!
Written by a customer while visiting bestbuy-ca
Customer Rating
4
EZVIZ Video Doorbell
on October 6, 2021
Posted by: Joey
from Mississsauga
Easy to install and setup is easy. My only complaint is with the EZVIZ app is not user friendly and has little documentation to tell you how the doorbell works and how events are recorded and where video clips are recorded and maintained.
I would recommend this to a friend!
Written by a customer while visiting bestbuy-ca