Customer reviews from danby.com
Danby - 2 lb Countertop Ice Maker - Stainless Steel
Average customer rating
4
(20 Reviews)
Rating breakdown 20 reviews
5 Stars
9
4 Stars
4
3 Stars
5
2 Stars
1
1 Star
1
79%of customers recommend this product.
(
11 out of
14)
Customer Reviews for Danby - 2 lb Countertop Ice Maker - Stainless Steel
Customer Rating
5
Perfect For Daily Home Use
on July 9, 2016
Posted by: AlphaOmega
from Willoughby Hills, OH, United States
Gender:Female
After doing a lot of research I purchased this ice maker from ABT.com and it is really as good as described. The self-cleaning function was a huge selling point for me. I had a different and much more expensive ice maker which just never worked correctly and I had to toss it after 1 yrs use because the interior was permanently stained and not for lack of cleaning. I chose this brand/model over the Avanti (which also dispenses cold water) because of the self cleaning function and I am glad i did. The unit is silent and easy to maintain and I actually like the single cube size since I have had other units where you can choose various ice cube sizes, but they never work.
I would like to purchase a spare plug and cover for the water outlet and if you could tell me where to buy one I would appreciate it.
I look forward to many years of usage.
I would recommend this to a friend!
Written by a customer while visiting danby.com
Posted by: David1960
from Henderson, NV, United States
Gender:Male
Verified Purchase:Yes
It is really a nice machine. It takes some time to make the ice and you are constantly empting out the ice into plastic ziplocks bags. It really does take a full day or two to make 50 pounds of ice. I use bottle water or my water from the RO system that is in my house. The ice taste better.
I would recommend this to a friend!
Written by a customer while visiting danby.com
Posted by: MauisWayne
from Tucson, AZ, United States
Gender:Male
Verified Purchase:Yes
Works so good easy to clean & maintain and I like it
I would recommend this to a friend!
Written by a customer while visiting danby.com
Posted by: markc3
from Dutchess County
Gender:Male
Verified Purchase:Yes
A compact Stainless Steel Unit providing the right size ice for every occasion.
I would recommend this to a friend!
Written by a customer while visiting danby.com
Customer Rating
1
No Ice
on February 19, 2022
Posted by: debkruse
from Brandon SD
I just received my new ice maker, filled it with water, but the water is not moving into the back chamber to make the ice. After a minute, then the No Water light comes on, but the front container where you pour in the water is up to the fill line. Is it defective, or am i missing something?
No, I would not recommend this to a friend.
Response from danby.comBy Earl, Customer Service, February 22, 2022
Hi Debkruse,
We sincerely apologize for the inconvenience this has caused. If your ice maker isn't producing ice at all or is producing crescents or cubes that are smaller than usual, it's typically indicative of a clog somewhere along the supply line. Another possible cause is the heat output is blocked or the water temperature/ambient temperature is too high. Clean any dust off the air inlet and outlet. Lastly, please give your unit a hard reboot. Unplug it and plug it back in after 15-20 minutes. This allows the unit to go back to factory settings. If the listed steps have been taken and the problem persists do not hesitate to get in touch with our customer service department at consumerservice@danby.com or by filling out your contact information at https://www.danby.com/support/ for appropriate assistance.
Sincerely, Earl
We sincerely apologize for the inconvenience this has caused. If your ice maker isn't producing ice at all or is producing crescents or cubes that are smaller than usual, it's typically indicative of a clog somewhere along the supply line. Another possible cause is the heat output is blocked or the water temperature/ambient temperature is too high. Clean any dust off the air inlet and outlet. Lastly, please give your unit a hard reboot. Unplug it and plug it back in after 15-20 minutes. This allows the unit to go back to factory settings. If the listed steps have been taken and the problem persists do not hesitate to get in touch with our customer service department at consumerservice@danby.com or by filling out your contact information at https://www.danby.com/support/ for appropriate assistance.
Sincerely, Earl
Written by a customer while visiting danby.com
Customer Rating
4
So far - so good
on June 6, 2023
Posted by: Nonya
from Colorado
Just purchased & prepped, now making ice cubes. Although it's not as fast as I'd prefer, it does a good job. Seems I can go 3-4 cycles before neededing to empty the basket & get ice cubes into freezer. Sure does a lot more than the one here previously.
I would recommend this to a friend!
Response from danby.comBy Earl , Customer Service, September 5, 2023
Hi Nonya,
Thank you for choosing Danby! We're delighted to hear that your Countertop Ice Maker is performing well, even if it's not as fast as you'd prefer. It's great to know it exceeds the capabilities of your previous unit. Welcome to the Danby family of products, and we hope you'll continue to enjoy the convenience of ice at home for years to come!
Best Regards,
Earl
Thank you for choosing Danby! We're delighted to hear that your Countertop Ice Maker is performing well, even if it's not as fast as you'd prefer. It's great to know it exceeds the capabilities of your previous unit. Welcome to the Danby family of products, and we hope you'll continue to enjoy the convenience of ice at home for years to come!
Best Regards,
Earl
Written by a customer while visiting danby.com
Customer Rating
4
Ice maker
on June 11, 2023
Posted by: Ice man
The unit is wonderful, works like charm and tge best part, no cube is defective
Response from danby.comBy Earl , Customer Service, September 5, 2023
Dear Ice Man,
Thank you for choosing Danby! We're thrilled to hear that your Countertop Ice Maker is working like a charm, and the absence of defective cubes is a great bonus. Your satisfaction means a lot to us. Welcome to the Danby family of products, and we hope you'll continue to enjoy perfect ice for a long time!
Best Regards,
Earl
Thank you for choosing Danby! We're thrilled to hear that your Countertop Ice Maker is working like a charm, and the absence of defective cubes is a great bonus. Your satisfaction means a lot to us. Welcome to the Danby family of products, and we hope you'll continue to enjoy perfect ice for a long time!
Best Regards,
Earl
Written by a customer while visiting danby.com
Customer Rating
3
Error Code/Not working
on May 11, 2022
Posted by: jg5000
from Brighton, MI
The bucket full indicator and add water indicator keeps lighting up and no ice is being made. Used to work good
Response from danby.comBy Earl , Customer Service, May 12, 2022
Hello,
We sincerely apologize for the inconvenience this has caused you. Please place the ice maker in a warmer place
where the ambient temperature is higher than 5°C. Lastly, please give your unit a hard reboot. Unplug it and plug it back in after 15-20 minutes. This allows the unit to go back to factory settings. If you still encounter the same issue after performing the hard reboot, don't hesitate to contact our consumer support team at consumerservice@danby.com or fill in your information at https://www.danby.com/support/ for appropriate assistance.
Regards,
Earl
We sincerely apologize for the inconvenience this has caused you. Please place the ice maker in a warmer place
where the ambient temperature is higher than 5°C. Lastly, please give your unit a hard reboot. Unplug it and plug it back in after 15-20 minutes. This allows the unit to go back to factory settings. If you still encounter the same issue after performing the hard reboot, don't hesitate to contact our consumer support team at consumerservice@danby.com or fill in your information at https://www.danby.com/support/ for appropriate assistance.
Regards,
Earl
Written by a customer while visiting danby.com