Customer reviews from kitchenaid.com
KitchenAid - 24" Front Control Built-In Dishwasher with Stainless Steel Tub, ProWash Cycle, 3rd Rack, 39 dBA - Black
Average customer rating
4.4
(2,976 Reviews)
Rating breakdown 2,976 reviews
5 Stars
2,122
4 Stars
459
3 Stars
156
2 Stars
86
1 Star
153
88%of customers recommend this product.
(
1,995 out of
2,269)
Customer Reviews for KitchenAid - 24" Front Control Built-In Dishwasher with Stainless Steel Tub, ProWash Cycle, 3rd Rack, 39 dBA - Black
Customer Rating
1
Stopped working, don’t spend the money
on March 19, 2024
Posted by: 13MJ
from Defiance, Oh
Bought this dishwasher is July 2019 and it stopped working correctly July of 2023 just after any warranty would cover it. Replaced a few different parts trying to fix it but still does not wash correctly or drain. Bought a Kitchen Aid stove at the same time and the knobs are already breaking off. “High End” without the quality! Will never again buy Kitchen Aid appliances.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, March 22, 2024
Thank you for sharing your experience with us, 13MJ. We apologize for the concerns that you are experiencing with your Dishwasher and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding please include your contact information and reference Case # 504711.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Inefficient energy product
on September 6, 2024
Posted by: Penny pincher
from Asheboro NC
[This review was collected as part of a promotion.] This is not an energy efficient appliance. It uses 7 to 10 gallons of water on any cycle. On the rinse only cycle, 10 gallons of water will be used in 15 minutes! The utensil basket takes up 1/5 of bottom space while the upper “third” rack holds all silverware. Utensil basket goes in trash! No operational manual came with appliance, lots of installation directions, but when paying a plumber to install, those pages are worthless.Customer service promised to send me a manual, but a month later—nothing. It is not QUIET. I am comparing this expensive dishwasher to my 12 year old previous dishwasher that used 4 gallons of water and was super quiet. Shame on Kitchenaid for producing such an inefficient product.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, September 6, 2024
Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Dishwasher and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding please include your contact information and reference Case # 588958.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Stuck on clean cycle and come off
on February 25, 2025
Posted by: Sop101
from Kansas
I got it a year and a half ago and it is broken it won't come off the clean Cycle and he keeps beeping.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, March 3, 2025
Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Dishwasher and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding please include your contact information and reference Case # 685072.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
1
It's dangerous, broken and underperforms.
on March 28, 2025
Posted by: Rally
from british columbia
Issue after issue with this thing. Today's problem are the rollers that the racks slide on have fallen off. They're supposed to snap into place but it's worn out already????!!! ya, so middle rack is absolutely useless and now sits on the kitchen table.
The heat dry option doesn't work, it just makes the entire load smell like musty old food.
When you open the dishwasher door, it makes a pool of water on the floor from the steam port. Have slipped and nearly broke my neck falling down because of it. Seriously considering seeking legal advice on that.
The spring that controls the door from slamming open snapped! so now there's no control when opening the door.
Your dishes are always filled with bubbles when filling cups with drinks. This cant be good for you and I am even using the recommended soap and drying agent.
The heat dry option doesn't work, it just makes the entire load smell like musty old food.
When you open the dishwasher door, it makes a pool of water on the floor from the steam port. Have slipped and nearly broke my neck falling down because of it. Seriously considering seeking legal advice on that.
The spring that controls the door from slamming open snapped! so now there's no control when opening the door.
Your dishes are always filled with bubbles when filling cups with drinks. This cant be good for you and I am even using the recommended soap and drying agent.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, March 31, 2025
Hello Rally! We are so sorry to hear this has happened. We do not intend for any of our customers to have to experience these types of issues! Please send us an email at CanadaSocial@KitchenAid.com with your model and serial number, your phone number, and your case #701116 Take care! -Alisha
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Nope
on May 16, 2025
Posted by: DoPo
[This review was collected as part of a promotion.] It leaks from the credit card size slot after it runs. A tech has worked on it twice. No fix yet.
Response from kitchenaid.comBy KitchenAid Social Team, Consumer Care Team, May 16, 2025
We regret to hear that your Refrigerator is not living up to your standards.
We apologize for the concerns that you are experiencing with your Dishwasher. We value all of our customers, and we would like the opportunity to look into this further for you.
Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding, please include your contact information, Dishwasher model/serial number, and reference Case #724475.
We're looking forward to hearing from you.
Marie Q
We apologize for the concerns that you are experiencing with your Dishwasher. We value all of our customers, and we would like the opportunity to look into this further for you.
Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding, please include your contact information, Dishwasher model/serial number, and reference Case #724475.
We're looking forward to hearing from you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
1
One month for first warranty claim
on May 25, 2025
Posted by: TampaC
[This review was collected as part of a promotion.] I bought it one month ago. It quit working after 28 days. Pump motor failed and we are waiting for a warranty replacement part to be installed.
Response from kitchenaid.comBy Branded Team, Consumer Care, May 29, 2025
Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Dishwasher and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding, please include your contact information and reference Case # 729586.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Bad product, stay away
on June 19, 2025
Posted by: deeekay
from PA
I am writing this review out of extreme frustration with my KitchenAid Dishwasher (Model: KDTE204KPS2). For months, I've been trapped in a cycle of recurring breakdowns for the exact same problem. Service visits provide only temporary fixes, with the issue inevitably resurfacing shortly after.
Being without a functioning dishwasher for days on end while awaiting service is incredibly disruptive and stressful. A product from a brand like KitchenAid should not require such frequent, ineffective repairs, especially for a persistent fault.
After multiple attempts to fix the identical problem, it's clear these repairs are not a long-term solution. I've completely lost confidence in this appliance's reliability. Avoid this model if you value a working dishwasher.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy Branded Team, Consumer Care, June 20, 2025
We regret to hear that your Refrigerator is not living up to your standards.
We apologize for the concerns that you are experiencing with your Dishwasher. We value all of our customers, and we would like the opportunity to look into this further for you.
Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding, please include your contact information, Dishwasher model/serial number, and reference Case #740948.
We're looking forward to hearing from you.
Marie Q
We apologize for the concerns that you are experiencing with your Dishwasher. We value all of our customers, and we would like the opportunity to look into this further for you.
Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding, please include your contact information, Dishwasher model/serial number, and reference Case #740948.
We're looking forward to hearing from you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Glad I selected this one.
on July 28, 2025
Posted by: Teniss5
from Long Island, NY
[This review was collected as part of a promotion.] Very quiet, and easy to pack, and controls on the door, easy set. Cancel drain feature is great.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com