Customer reviews from kitchenaid.com
KitchenAid - 24" Front Control Built-In Dishwasher with Stainless Steel Tub, ProWash Cycle, 3rd Rack, 39 dBA - Black
Average customer rating
4.4
(2,979 Reviews)
Rating breakdown 2,979 reviews
5 Stars
2,124
4 Stars
460
3 Stars
156
2 Stars
86
1 Star
153
88%of customers recommend this product.
(
1,997 out of
2,271)
Customer Reviews for KitchenAid - 24" Front Control Built-In Dishwasher with Stainless Steel Tub, ProWash Cycle, 3rd Rack, 39 dBA - Black
Customer Rating
1
Motor went after 16 months
on March 17, 2023
Posted by: NotHappy88
from New York
So frustrated. The motor is broke 4 months after the dishwasher was installed. Now I have no dishwasher and am forced to purchase a new one, dispose of this one, pay an installer, stay away. No I am not tweeting at you.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Customer Care, March 23, 2023
Thank you for sharing your experience with us, NotHappy88. We apologize for the concerns that you are experiencing with your Dishwasher and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Twitter @KitchenAidCare. When responding please include your contact information and reference Case # 283965.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
3
was hoping for more powerful wash
on May 10, 2023
Posted by: rosecotton
from portland, or
[This review was collected as part of a promotion.] I'm learning how to use the dishwasher, but I should have chosen something more powerful instead of quiet and efficient. it cleans only slightly better than the old one, and is exactly the same in its drying incapabilities as the old one, even though the old one was old when we bought the house 14 years ago. (does not dry dishes at all). i have to load it carefully to make sure things get clean, and pre-rinse everything. we keep it open all the time and i keep stubbing my toes on the handle. also the installers modified one of the drainage tubes so each day the sink smells awful. i will look for a new and different solution.
No, I would not recommend this to a friend.
Written by a customer while visiting kitchenaid.com
Customer Rating
3
Utensils placement and cycle length
on May 11, 2023
Posted by: Red Sox girl no
from Londonderry NH
[This review was collected as part of a promotion.] I don't like that the spoons and forks are upright When you unload them you are handling the part that goes in one d mouth Also normal cycle runs for 2 hours!
No, I would not recommend this to a friend.
Written by a customer while visiting kitchenaid.com
Customer Rating
1
So disappointed
on October 16, 2023
Posted by: Nelle Regne
from GA
Man. I am so disappointed in this dishwasher. We had the BEST kitchen aid dishwasher (it was from 2018) (254 model) it was wonderfully silent, large spaces inside for loading, the drawer in the top was FLAT and it was a dream. It finally gave out after 7 years so we wanted to stick with KA because we have been so pleased so we went with this one. The top drawer is shorter in length (the old one was the same length as the bottom drawer and now it’s at least 2 inches shorter) - than our old one, the space holders of the rack where you lay bowls and other items are spaced further apart (so you can’t stack bowls back to as well as I used to or anywhere near the same amount), not to mention you can’t fit as many items like cups because it’s shorter. I feel cheated and so disappointed with KA that this is the way they cheap out on things. I used to fit much more in a load than I can now , hence doubling my workload as a mom of 4 whose main job in life is loading and unloading the dishwasher. The drawer on the very top is shaped all wonky, so impractical with how they made it dip down in the middle and so shallow but too shallow to fit anything worthwhile. The top shelf used to be my favorite feature and now it’s laughable how impractical it is. The worst part was that even though it lists the same decibels as our previous one, it’s much louder. (Our old one you could only hear it when it started up) and this one I had to download a decibel tester on my phone and it got up to 60 at some points. You’re losing us as customers, kitchen aid. We are returning this and going with another brand. I’m so sad as I loved our old dishwasher so much. Stop being cheap about things like drawer size, and taking away separators in both in the bottom and top racks. These are why people used to love your products. Because it went that extra mile to make life a little more convenient with the movable bottom for plate and pan sizes, or the extra little corner pocket that holds just a small amount of silverware. There was nothing “extra” here and in my opinion your run of the mill dishwasher.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, October 17, 2023
Thank you for sharing your experience with us, Nelle Regne. We apologize for the concerns that you are experiencing with your Dishwasher and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding please include your contact information and reference Case # 412813.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Loving it!
on December 17, 2024
Posted by: alanak
from Winnipeg, MB
[This review was collected as part of a promotion.] I've had my dishwasher for almost a month now and so far I'm impressed! I love how quiet it is, and how easily the racks glide. I never thought how much more enjoyable doing dishes would be until I had the third rack!
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Exactly what I wanted in a dishwasher!
on October 20, 2020
Posted by: Suzanne2018
from Boca Raton, FL
[This review was collected as part of a promotion.] It is quiet, cleans and dries perfectly, is efficient, loads everything easily - it is the second Kitchen-Aid dishwasher I have owned and am confident they are the best!
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
5
39 sBA Dishwasher
on February 26, 2021
Posted by: jcupde4553
from Dawsonville, Ga
[This review was collected as part of a promotion.] We decided to upgrade our appliances to Kitchenaid instead of the Whirlpool the builder was offering happy we did
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
5
So quiet we don’t know it’s running
on May 11, 2021
Posted by: Deborah2021
[This review was collected as part of a promotion.] Our second KitchenAid dishwasher and we’re very happy. Cleans very well and lots of great features.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com