Customer reviews from kitchenaid.com
KitchenAid - 24" Front Control Built-In Dishwasher with Stainless Steel Tub, ProWash Cycle, 3rd Rack, 39 dBA - Black
Average customer rating
4.4
(3,056 Reviews)
Rating breakdown 3,056 reviews
5 Stars
2,172
4 Stars
475
3 Stars
164
2 Stars
87
1 Star
158
88%of customers recommend this product.
(
2,026 out of
2,307)
Customer Reviews for KitchenAid - 24" Front Control Built-In Dishwasher with Stainless Steel Tub, ProWash Cycle, 3rd Rack, 39 dBA - Black
Customer Rating
5
Can’t complain, whisper quiet, gorgeous, great qua
on September 10, 2025
Posted by: manapuaboy
from Tacoma, WA
[This review was collected as part of a promotion.] One month in, confidently satisfied. I came from over a decade with the entry-level washers that are very loud that I could only run it while we were out of the house or at night before bed. Now, with this washer, I can run it any time of day! Yeah! The top utensil rack is amazingly useful. The adjustable middle rack is cool. Plus, it’s a super pretty unit.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
4
Not as Expected
on September 14, 2025
Posted by: ACraig
[This review was collected as part of a promotion.] I set my expectations too high for this one. The flatware holder has a sorter that has various sizes randomly in the top of the basket. There is not a timer to count down the cycle. The outside is nice but the insulation looks crammed into the corners. I hopeful it will last a few years.
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Horrible!Repaired 3 times within 3 months of insta
on October 2, 2025
Posted by: JKean
from Vancouver, BC
[This review was collected as part of a promotion.] We have had 3 technicians come to “repair” the motherboard within the first 5 months of instal. Trail appliance and whirlpool will not replace the dishwasher claiming it can be repaired- im not sure how many times they need to replace the motherboard until it’s officially “repaired”! It works for approximately one week and then we have to call the repair person, he comes, orders the part and then comes back- three times so far! It’s very time consuming and frustrating. I do not recommend this product Iunless you like being annoyed and having dirty dishes
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, October 6, 2025
Hello JKean! We would like to look into this for you! Kindly e-mail us at Canadasocial@KitchenAid.com with your model and serial number, your phone number and your address. Please include case/review ID #815870 in the subject line. We look forward to hearing from you! -Max
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Love my KitchenAid dishwasher
on October 11, 2025
Posted by: Heidi!
[This review was collected as part of a promotion.] I have always loved KitchenAid appliances. I am so happy with my KitchenAid dishwasher purchase. It works beautifully looks fantastic and is everything I expected from KitchenAid. Definitely recommend.
Written by a customer while visiting kitchenaid.com
Customer Rating
5
A Perfect Drier
on October 19, 2025
Posted by: als944
[This review was collected as part of a promotion.] Consumer Report gave this dishwasher a low rating in "Drying." Our experience is it dries perfectly, much better than our former Bosch dishwasher where we consistently had water standing in the bottom of glasses and cups.
Written by a customer while visiting kitchenaid.com
Customer Rating
3
Silverware issues
on February 13, 2021
Posted by: Albri
from North central Wisconsin
[This review was collected as part of a promotion.] Disappointed in cleaning of utensils. Our utensils do not fit into the basket. We use the top rack which has little to hold silverware in place. Spoons are often full of water +/- not cleaned. There is little space for spatulas, serving spoons etc. Again the top rack is used and cleanliness is an issue.
No, I would not recommend this to a friend.
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Racks are Useless but it’s Quiet
on December 20, 2022
Posted by: Texas68
from Texas
Had a previous KitchenAid for 14 years and I loved it but needed an expensive repair so it made more sense to replace it. Wanted a quiet one and I got that so that’s the one star. The rack design is totally useless. Dinner plates barely fit and are super close. Dinner bowls don’t fit upright. Ceramic cat dishes and bowls don’t sit properly in the middle section of the middle rack, they slide out. The random prongs on the bottom make no sense at all. Difficult to stack correctly. We do the best we can at filling it but it does not hold as much as our old faithful. Wasn’t available to see in person and did not realize I needed to take dinnerware and cat bowls in to check the fit. Silverware rack does not open up to allow beaters, chopper blades or small measuring cups…..just silverware. What a waste of space. I got a quiet dishwasher and that’s all I got. Very disappointed in KitchenAid. Wished I had kept my old racks to see if they would fit. I did keep my old silverware racks and they fit. If I had been able to see it and especially knowing what I do now, I NEVER WOULD HAVE PURCHASED IT. I had no idea it would be so difficult to use. What’s the point of being energy efficient if you have to run it several times because of how much it DOES NOT HOLD. It was a great price and financing so I went ahead with this joke of a dishwasher. KitchenAid, you’re better than this.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Customer Care, December 23, 2022
Thank you for sharing your experience with us, Texas68. We apologize for the concerns that you are experiencing with your Dishwasher and would like the opportunity to see if we can help. Please reach out to us via Facebook https://www.facebook.com/KitchenAid or Twitter @KitchenAidCare.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Extremely Disappointed
on March 20, 2024
Posted by: Peter83
from Michigan
[This review was collected as part of a promotion.] Love KitchenAid products so much we bought it for our second home as well; however, it does not offset the terrible customer service we received. They are no reasons/excuses for what we went/are going through (multiple failed commitments and once delivered we have been OVER CHARGED). It's hard to believe a company with the size and reputation of Whrilpool operates in this manner.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, March 20, 2024
Thank you for sharing your experience with us, Peter83. We apologize for the concerns that you are experiencing with your dishwasher and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram https://www.instagram.com/kitchenaidusa/ . When responding please include your contact information and reference Case # 504909.
We look forward to speaking with you.
We look forward to speaking with you.
Written by a customer while visiting kitchenaid.com