Customer reviews from kitchenaid.com
KitchenAid - 24" Front Control Built-In Dishwasher with Stainless Steel Tub, ProWash Cycle, 3rd Rack, 39 dBA - Black
Average customer rating
4.4
(3,056 Reviews)
Rating breakdown 3,056 reviews
5 Stars
2,172
4 Stars
475
3 Stars
164
2 Stars
87
1 Star
158
88%of customers recommend this product.
(
2,026 out of
2,307)
Customer Reviews for KitchenAid - 24" Front Control Built-In Dishwasher with Stainless Steel Tub, ProWash Cycle, 3rd Rack, 39 dBA - Black
Customer Rating
2
Disappointed
on January 21, 2025
Posted by: Would love replacement
from NJ
[This review was collected as part of a promotion.] This is my second KitchenAid dishwasher, first one was great, this one seems flimsy. In addition, when I registered it for the warranty the representative tried to sell me insurance in case something outside the warranty broke, I was immediately turned off.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, January 24, 2025
Thank you for sharing your experience with us. We regret to hear that your Dishwasher is not living up to your standards. If you have any questions or concerns with your Dishwasher please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding please include your contact information, Dishwasher model/serial number, and reference Case # 660361.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Great Dishwasher
on January 23, 2025
Posted by: SJG70
[This review was collected as part of a promotion.] I had a KitchenAid dishwasher in my previous house and loved it. I am very happy with this one as well.
Written by a customer while visiting kitchenaid.com
Customer Rating
3
Disappointed in second rack
on January 27, 2025
Posted by: Vegas Mom
[This review was collected as part of a promotion.] It run very quiet and dishes are clean.
I am disappointed, I can’t put my expresso cups on the second rack the prongs too wide. That is only cups when we drink coffeeAlso the spacing is wider then was my last one on owned. I also don’t have the little blue things on the rack to hold my glasses in place. Any thing you can do to help me? I now have to wash all my expresso cup!
I am disappointed, I can’t put my expresso cups on the second rack the prongs too wide. That is only cups when we drink coffeeAlso the spacing is wider then was my last one on owned. I also don’t have the little blue things on the rack to hold my glasses in place. Any thing you can do to help me? I now have to wash all my expresso cup!
Written by a customer while visiting kitchenaid.com
Customer Rating
4
Kitchen-Aid Overall performance
on February 4, 2025
Posted by: Robrt
[This review was collected as part of a promotion.] WE purchased this a while ago, so far it has been GREAT, washes well, is VERY quiet. What I DO NOT like is the 3rd rack. AS an appliance repair tech & factory rep for 40 years, I think the rack should be redesigned to be just FLAT, no silverware holdings. There is enough in the silverware basket. BUT overall the dishwasher performs GREAT with with water temp @ 140%!
Written by a customer while visiting kitchenaid.com
Customer Rating
4
on February 20, 2025
Posted by: Joann Betty
from Texas
[This review was collected as part of a promotion.] Runs a very long time on short cycle and everything must be hand dried even with the heated dry. Not fond of the compartmentalized utensil holder. Takes a long time to remove each piece. Third level utensil does help.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Poor design
on March 2, 2025
Posted by: Mama Smith
from Idaho
[This review was collected as part of a promotion.] Was not the dishwasher I thought I was getting. It doesn’t work consistently, the design makes no sense. Top rack gets caught on the arm. It already, only 6 months in is leaking. Do not buy.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, March 6, 2025
Thank you for sharing your feedback. We're very sorry to hear that you're dissatisfied with the design and performance of your Dishwasher. We understand your frustration with the operation and especially the leaking.
We strive to create appliances that are both functional and well-designed, and it's clear we fell short of your expectations. Your comments about the design and rack are particularly helpful as we continuously work to improve our products.
For the leaking and other performance issues, we recommend checking the troubleshooting steps on our online Owner Center: https://producthelp.kitchenaid.com/Dishwashers and selecting your Dishwasher style to get started. If the problem persists, please reach out to us directly via Private Message on Facebook at [https://www.facebook.com/KitchenAid] or Direct Message on Instagram at [https://www.instagram.com/kitchenaidusa/].
When responding, please include your contact information, Dishwasher model/serial number, and reference Case # 687704.
We'd like to help you resolve these issues as quickly as possible.
Marie Q
We strive to create appliances that are both functional and well-designed, and it's clear we fell short of your expectations. Your comments about the design and rack are particularly helpful as we continuously work to improve our products.
For the leaking and other performance issues, we recommend checking the troubleshooting steps on our online Owner Center: https://producthelp.kitchenaid.com/Dishwashers and selecting your Dishwasher style to get started. If the problem persists, please reach out to us directly via Private Message on Facebook at [https://www.facebook.com/KitchenAid] or Direct Message on Instagram at [https://www.instagram.com/kitchenaidusa/].
When responding, please include your contact information, Dishwasher model/serial number, and reference Case # 687704.
We'd like to help you resolve these issues as quickly as possible.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
4
Quiet, but doesn’t dry well
on March 4, 2025
Posted by: Bodega57
from Barrie
[This review was collected as part of a promotion.] Quiet and dishes are clean, but always wet after a great dr.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Poor quality and dirty dishes
on March 5, 2025
Posted by: Bo B
[This review was collected as part of a promotion.] Where do I start. The positives first. The look of the machine is nice, the spacing of the drawers are good.
For the bad. You have to make sure your dishes are completely clean before putting them in as this dishwasher will not clean anything slightly dirty, even with manufacturer recommended pods. The build quality is very very poor, my top drawer already broke after 40 days. The wash fans are very flimsy and fall off if you touch them.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, March 11, 2025
Thank you for sharing your experience with your dishwasher. We're very sorry to hear about the issues you've encountered, including the cleaning performance, build quality, and the broken top rack This is certainly not the quality we strive for.
Regarding the cleaning performance, while it's generally recommended to scrape off large food particles before loading, the dishwasher should still be able to handle slightly soiled dishes.
We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit https://producthelp.kitchenaid.com/Dishwashers and select your Dishwasher style to get started. If you need additional assistance, please reach out to us directly via Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding please include your contact information, Dishwasher model/serial number, and reference Case # 689394.
We look forward to speaking with you.
Marie Q
Regarding the cleaning performance, while it's generally recommended to scrape off large food particles before loading, the dishwasher should still be able to handle slightly soiled dishes.
We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit https://producthelp.kitchenaid.com/Dishwashers and select your Dishwasher style to get started. If you need additional assistance, please reach out to us directly via Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding please include your contact information, Dishwasher model/serial number, and reference Case # 689394.
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com