Customer Reviews for KitchenAid - 24 in. Front Control Built-In Dishwasher with Stainless Steel Tub, ProWash Cycle, 3rd Rack, 39 dBA - Black
Customer Rating
4
Easy Use and Good Results
on February 22, 2024
Posted by: Kiwimagic
from Powell, TN
[This review was collected as part of a promotion.] This dishwasher is convenient and easy to load. It washes the dishes very well and my stemware comes out gleaming. Improvement in the ability to stack dishes that are "deep" (e.g. large dinner plates with a thicker profile than many) would be an asset.
(This review was collected as part of a promotion.) As quiet as advertised! If only the racks hadn’t changed as much as they did, we would be able to fit more glasses in the middle rack like our last model.
(This review was collected as part of a promotion.) We replaced a similar KitchenAid dishwasher that was 15 years old. It's disappointing to see how this model is a 'dumbed-down' version of the older one. On the middle shelf where one would load glasses, all parts are fixed. No flexibility. No fixtures that secures the glasses in place. No added part where one could add some utensils. The shelf even feels flimsier. For now, the machine is cleaning well and that's what's most important.
[This review was collected as part of a promotion.] I bought two of the same model because my kitchen has cabinets designed for two dishwashers. They were installed in mid-January. When run the first time, one of them made periodic grinding noises, but that is the only time it has occurred. We alternately use them and average running each one two times per week. After several loads, both had white plastic sheeting sticking out between the bottom edge of the door and the kickplate. A service rep repaired them but was unable to diagnose the grinding noise.
[This review was collected as part of a promotion.] Horrible drying performance. Cost me warranty membership fees with no resolution of the problem. Moved into a brand nee home with all brand new kitchen appliances from Kitchen Aid. Specifically I use dishwasher to clean my baby bottles. I tried every single way to get them dried properly but in vain. So, I thought there was a fault and scheduled a service. Service man came and he thought there was a problem with the board and said he had to order. So, I waited a week and then he came back with a new board and said he had fixed the problem, but actually it was not fixed. It is still leaving a lot of water after every single cycle. I am really surprised that there is no separate drying option. If there was so, I would not be that frustrated, I would just run another drying cycle after each cycle. Now I am stuck with this so called brand new machine. I wish I could afford to buy another machine with better drying performance. Or even if there is an exchange option from Kitchen Aid, I would exchange it with another one for better drying performance, I would pay the difference.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy Marcos O, Social Care, February 23, 2024
Thank you for sharing your experience with us, KWH22. We apologize for the concerns that you are experiencing with your dishwasher and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram https://www.instagram.com/kitchenaidusa/ . When responding please include your contact information and reference Case # 487161. We look forward to speaking with you. Marcos O