Customer Reviews for KitchenAid - 24 in. Front Control Built-In Dishwasher with Stainless Steel Tub, ProWash Cycle, 3rd Rack, 39 dBA - Black
Customer Rating
1
awful customer service
on October 12, 2024
Posted by: suckers again
from windsor ct
[This review was collected as part of a promotion.] we have replaced it with the same exact model which was about 5 yrs old. Our whole kitchen is kitchinaid and all have problems Stove, Refrigerator, microwave. if we had to do it over i would not buy this product, We are forced to because of the theme of our kitchen.I reached out to you a year ago for some assistance and your people turned me down cold. I would highly NOT recommend your company to friends because of the terrible and cold customer service i experienced.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, October 14, 2024
Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Dishwasher and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding please include your contact information and reference Case # 607284. We look forward to speaking with you. Marie Q
(This review was collected as part of a promotion.) Works well, didn’t buy and choose it myself, as it was supplied in the purchase of new townhome. Must admit I don’t often use the third level utensil shelf.
[This review was collected as part of a promotion.] This dishwasher replaced an ancient non-electronic dishwasher so I am very happy not to have to prewash dishes. The dishwasher is very roomy. The instructions that came with the dishwasher were confusing and did not give clear-cut step by step directions for using the various settings. I had to just figure out for myself how to not use the heated dry setting and that if you don't act quickly enough it reverts to the maximum setting which takes hours and hours.
[This review was collected as part of a promotion.] Very quiet. I usually cannot hearing it running. It seems to clean well and I love the adjustable rack.
[This review was collected as part of a promotion.] We bought this in July. Two and a half months and two technicians later it still doesn't work. Hasn't worked since it was installed. I'd rate it 0 out of 5, but its not a option.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, October 10, 2024
Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Dishwasher and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding please include your contact information and reference Case # 606042. We look forward to speaking with you. Marie Q
[This review was collected as part of a promotion.] The machine washes fine but I can't get the drying process to work well. Everything is wet. The user manual does not explain the operation of the controls.