I purchased a BB-800 about 7 months ago and decided to purchase another one July 1st 2019------wonderful product. Wouldn't want to live without it now.
We have 3 of these bio bidets in our house and after a couple years of very light use, the remote seem to stop working-- my last one just died. Have tried everything to get it to start working but it is annoying. After paying all this money, i expect the remotes to last as long as the bidets. after reading the reviews I see that I am not the only one--seems to be a common problem
Response from biobidet.comBy Kelly, Customer Service, May 20, 2019
Hello, Thank you for providing your feedback about the remote on your BB1000 and being a loyal customer. We are sorry to hear that your remote has stopped responding. Please contact our customer service department at 847-458-2334 so we can assist you.
My husband bought this for a month ago, and so far it exceeded my expectation. It has lots of cool features. Me and husband enjoying it especially the warm seat which makes comfortable and easy to use toilet.
I purchased this for my 83 mother hoping it would be easy to use. It is average in simplicity.
The buttons are strange and do not always work with a simple press even though you feel them click. Sometimes yes, sometimes no.
The pressure is so high its painful on full (5), we ended up reducing to setting 2 of 5. Would rather had unit with less pressure and endless warm water.
The seat design being 2 piece with a seam in the center is difficult to clean with waste on it. A seamless design would have definitely been preferred.
The jet is too centered and a wider spray seems like it would have been best especially since the jet does not oscillate right left, just fore / aft.
The seat lid hinges seem very noisy, floppy and like they are loose, just feels low quality.
Other than all this above, it does work but you end up adjusting your buttocks right left to get a good cleaning. Had I known all this I would have opted for a higher quality unit.
I have been using the Bio Bidet for the past 15 years. To me it is a necessity. The great features it had makes you feel that you want to live in the bathroom . :-) Personally, I can't live without it !!!!
It's just great nothing else to say. We don't even like using other toilets now we are so spoiled. Easy to install (just make sure you have plumbers tape). I researched ahead of time so I knew I would need an outlet by our toilets and plug and play.