Customer reviews from hp.com
HP - ZBook Firefly 15 G7 Mobile Workstation - 16 GB Memory - 512 GB SSD
Average customer rating
4.3
(6 Reviews)
Rating breakdown 6 reviews
5 Stars
5
4 Stars
0
3 Stars
0
2 Stars
0
1 Star
1
75%of customers recommend this product.
(
3 out of
4)
Customer Reviews for HP - ZBook Firefly 15 G7 Mobile Workstation - 16 GB Memory - 512 GB SSD
Posted by: Beaucephas
from Grantville, PA
Verified Purchase:Yes
[This review was collected as part of a promotion.] I purchased this laptop thinking I would be getting an excellent machine for videoconferencing. So far it’s been a huge disappointment. I use Teams and Zoom frequently and in both programs I have been told my picture is horrible and my sound quality is poor. I have attempted to adjust settings and there has been little improvement. With the addition of an external web cam my picture has improved, but sound quality has not improved in Zoom. When I’m presenting my screen in Zoom the mouse often quits responding. This computer does not interact well with Zoom and that is really impacting my work. I’m very surprised this is supposed to be a machine for a business professional with its poor performance. I wish I could return this and would not recommend it, but it’s too late and I’m stuck with it.
No, I would not recommend this to a friend.
Features
2
Performance
1
Response from hp.comBy Alexis, HP Care, March 1, 2021
Hello there,
I'm so sorry to hear that you've had a disappointing experience thus far. We build our devices with the intention of providing a reliable experience for our customers, and especially in a time where videoconferencing is so important, I can imagine how frustrating this must be.
I'd recommend checking out this link for troubleshooting help: https://support.hp.com/us-en/topic/diagnostics?category=computing There, you can choose "Sound issue", "Display and touchscreen issues" or any other applicable icon which corresponds to the problems you're experiencing.
If this doesn't seem to work, I hope you'll reach out to us for direct support. We're always here and more than happy to help get your computer running optimally. You can get in touch with us via your preferred method at this link: hp.com/contactHP
I will also mention that HP products have a warranty from their purchase date, so you might make use of it if you need to. To verify the warranty, look for an icon on our support site labelled “Check Warranty Status.”
Alexis
HP Care
I'm so sorry to hear that you've had a disappointing experience thus far. We build our devices with the intention of providing a reliable experience for our customers, and especially in a time where videoconferencing is so important, I can imagine how frustrating this must be.
I'd recommend checking out this link for troubleshooting help: https://support.hp.com/us-en/topic/diagnostics?category=computing There, you can choose "Sound issue", "Display and touchscreen issues" or any other applicable icon which corresponds to the problems you're experiencing.
If this doesn't seem to work, I hope you'll reach out to us for direct support. We're always here and more than happy to help get your computer running optimally. You can get in touch with us via your preferred method at this link: hp.com/contactHP
I will also mention that HP products have a warranty from their purchase date, so you might make use of it if you need to. To verify the warranty, look for an icon on our support site labelled “Check Warranty Status.”
Alexis
HP Care
Written by a customer while visiting hp.com
Posted by: Sean4851
from Roseville, CA
Verified Purchase:Yes
This is an incredible, slim yet powerful laptop. Incredibly impressed with the features we got for the price. As always, HP delivers as promised!
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: Anonymous
from Euless, TX
Verified Purchase:Yes
Fast shipment and excellent product. The price is also cheaper comparing to other same level laptops
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Customer Rating
5
Speed and storage galore with beautiful screen
on November 6, 2020
Posted by: Scuba Charlie
from Louisville KY
Verified Purchase:Yes
Just getting used to the ease of use, the incredible speed with two SSD internal drives. Great design and style and I love it.
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Ratings-Only Reviews
Based on the average of (2) ratings-only reviews
Overall Customer Rating
5