Customer reviews from hp.com
HP - 23.8" Touch-Screen All -In- One - AMD Athlon Gold 3150U - 8GB Memory - 512GB SSD - Snow white
Average customer rating
4.5
(221 Reviews)
Rating breakdown 221 reviews
5 Stars
157
4 Stars
38
3 Stars
8
2 Stars
5
1 Star
13
89%of customers recommend this product.
(
110 out of
124)
Customer Reviews for HP - 23.8" Touch-Screen All -In- One - AMD Athlon Gold 3150U - 8GB Memory - 512GB SSD - Snow white
Posted by: johnray
from upstate ny
Verified Purchase:Yes
I am having trouble with start up. It keeps flashing colors and then the next it will be fine. I cant seem to find a direct phone number to call for support. I have tried google searches to figure out what is wrong. I am too old to mess with it and very unhappy with HP. This is the second laptop devise I have bought from this company and I should have learned the first time. I guess they are wrong when they say you can teach an old dog new tricks.
No, I would not recommend this to a friend.
Features
1
Performance
1
Response from hp.comBy Alexis, HP Care, October 3, 2021
Hi John Ray,
I'm genuinely sorry to hear that you’ve had trouble with your purchase. Any time that expectations are not met, naturally, it’s upsetting, so I’d like to step in here and offer some assistance.
First, I recommend you visit a page on our support site that has diagnostic tools for various problems, including Display and Touchscreen issues. You might also try checking out "No Power or No Boot". You can find that site here: https://support.hp.com/us-en/topic/diagnostics?category=computing
If any problem persists, please reach out to us so we can help you assess the situation and guide you through any applicable troubleshooting. On the diagnostic tools page, you’ll find a link to Support Home (our main support page) as well as links to contact support and chat with a virtual agent.
Alexis
HP Care
I'm genuinely sorry to hear that you’ve had trouble with your purchase. Any time that expectations are not met, naturally, it’s upsetting, so I’d like to step in here and offer some assistance.
First, I recommend you visit a page on our support site that has diagnostic tools for various problems, including Display and Touchscreen issues. You might also try checking out "No Power or No Boot". You can find that site here: https://support.hp.com/us-en/topic/diagnostics?category=computing
If any problem persists, please reach out to us so we can help you assess the situation and guide you through any applicable troubleshooting. On the diagnostic tools page, you’ll find a link to Support Home (our main support page) as well as links to contact support and chat with a virtual agent.
Alexis
HP Care
Written by a customer while visiting hp.com
Posted by: Dozi
Verified Purchase:Yes
Very easy set up. The big monitor is great. Only use it in the home, so did not need any extras.
Written by a customer while visiting hp.com
Posted by: Blondelisa
from Brooklyn , NY
Verified Purchase:Yes
This is my second HP all in one and I love it. It is so easy to set up and use. I taught myself to use the computer. Thanks to you-tube and other means of getting help. Setting this up today was easier than I thought. Thank to the people at HP.
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: nonefor me
from NM
Verified Purchase:Yes
I am in the process of returning this computer as it does not do what I need.
No, I would not recommend this to a friend.
Features
2
Performance
2
Written by a customer while visiting hp.com
Posted by: Kdstone
from Mission, Texas
Verified Purchase:Yes
Everything is great but I never noticed when I bought it that it never had a built in camera. Disappointed with that
Features
4
Performance
5
Written by a customer while visiting hp.com
Posted by: Broncovii
from Las Vegas
Verified Purchase:Yes
This all in one is far better than what I expected.
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: Anonymous
from Snellville GA
Verified Purchase:Yes
I was excited to get my All-In-One Laptop, especially since my friends talked about how good it was. Once I started using it, t's very noisy and it sounds like an airplane getting ready to take off. I work at least eight hours a day from home and got this unit and it's been such a disappointment. The Keyboard is so small, I can barely type, it looks like a portable keyboard for a tablet. I am actually contemplating returning it.
No, I would not recommend this to a friend.
Features
3
Performance
3
Written by a customer while visiting hp.com
Posted by: Charlie and Sue
from Bethlehem, Pa
Verified Purchase:Yes
[This review was collected as part of a promotion.] Nice upgrade from our HP Omni 220, love bigger screen
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com