Customer reviews from otterbox.com
OtterBox - Amplify Glass Screen Protector with Antimicrobial Technology for Apple iPhone 7/8/SE (2nd Gen) - Clear
Average customer rating
3.6
(35 Reviews)
Rating breakdown 35 reviews
5 Stars
17
4 Stars
4
3 Stars
2
2 Stars
7
1 Star
5
61%of customers recommend this product.
(
17 out of
28)
Customer Reviews for OtterBox - Amplify Glass Screen Protector with Antimicrobial Technology for Apple iPhone 7/8/SE (2nd Gen) - Clear
Posted by: Ethan
Verified Purchase:Yes
The screen cover is terrible. You have to press down extremely hard while typing.
No, I would not recommend this to a friend.
Response from otterbox.comBy Customer Service, January 9, 2024
Hi Ethan! We are sorry to hear about the struggles you are having with your screen protector. We have a great warranty, and we would be more than happy to get you a new product via warranty replacement. Please give our CS Team a call at 1-855-688-7269 and we are happy to help with this!
Written by a customer while visiting otterbox.com
Posted by: ChrisF
Verified Purchase:Yes
I bought this glass because it was supposed to be durable, I have the glass and an otter box case, I dropped my phone for the first time and the screen protector immediately snapped in half, while it’s still in the phone, I was expecting better quality. It gets a two star rating because the screen underneath looks intact,
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, July 12, 2021
Not to discount the frustration of any possession sustaining damage, but if the Amplify Glass was able to help keep your iPhone's display safe from harm, we'll still call that a win. But don't worry, we wouldn't leave you hangin' with a snapped-in-half screen protector. Feel free to set things in motion for a brand-new warranty replacement using the following link, and our handy Otters will have maximum protection restored in no time!
https://www.otterbox.com/en-us/warranty-claim
Best,
OtterBox Customer Service Team
https://www.otterbox.com/en-us/warranty-claim
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
2
Breaks often - multiple replacement
on September 18, 2021
Posted by: Sarah Levin
My daughter has had the iPhone se2 for a little lore than a year. We initially bought an alpha glass protector, and had to replace it several times due to cracks. We upgraded to amplify glass and it too has broken multiple times. I hate paying the shipping fees. Why don’t they just sell a better screen protector?
I would recommend this to a friend!
Response from otterbox.comBy OtterBox, Customer Service Team, September 20, 2021
Thanks for the heads-up on the struggles your daughter has had with those OtterBox screen protectors, Sarah.
Have there been drops that would have led to those pieces having been compromised? Although we certainly do strive for durability, protection is always our top priority, and as long as your daughter's iPhone has emerged from any impacts unscathed, that's definitely still a win. Regardless of the specifics here online, please do feel welcome to give us a call at 1-855-688-7269, and we'll be glad to help figure out the best path forward.
Kindly,
OtterBox Customer Service Team
Have there been drops that would have led to those pieces having been compromised? Although we certainly do strive for durability, protection is always our top priority, and as long as your daughter's iPhone has emerged from any impacts unscathed, that's definitely still a win. Regardless of the specifics here online, please do feel welcome to give us a call at 1-855-688-7269, and we'll be glad to help figure out the best path forward.
Kindly,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Mike
Verified Purchase:Yes
Unfortunately this screen protector does not properly fit the iPhone SE (2nd generation).
It is about a sixteenth short on both sides of the phone's screen. I can't speak to the
other iPhone models listed for this screen protector. With permission from OtterBox, I sent it back for credit. It was a slow trip back, but once received, credit was prompt.
It is about a sixteenth short on both sides of the phone's screen. I can't speak to the
other iPhone models listed for this screen protector. With permission from OtterBox, I sent it back for credit. It was a slow trip back, but once received, credit was prompt.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team , December 23, 2020
Hi, Mike!
We're sorry to hear about any disappointment with your Amplify Glass! While that screen protector does extend to the edges of the display, it doesn't extend all the way to the edges of the device. We'll be sure to get your feedback passed up the ladder to our design team. We're bummed to hear that you ended up returning your screen protector, but we hope you choose to give us another shot in the future!
Best,
OtterBox Customer Service Team
We're sorry to hear about any disappointment with your Amplify Glass! While that screen protector does extend to the edges of the display, it doesn't extend all the way to the edges of the device. We'll be sure to get your feedback passed up the ladder to our design team. We're bummed to hear that you ended up returning your screen protector, but we hope you choose to give us another shot in the future!
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
2
Disappointed in the quality of this product
on April 10, 2021
Posted by: NatureWalker
I have been happy with OtterBox phone cases in the past so bought a new case for my brand new iPhone and invested in what sounded like a superior screen protector. Despite its high price, the Amplify glass cracked within just a few months while the phone was in the OtterBox case. I expected better from this product.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team , April 13, 2021
Hi there!
We're sorry to hear about the damage to your Amplify Glass! We appreciate your feedback, and we'll be sure to get your thoughts passed up the ladder to our design team. In the meantime, we have a great warranty, so we'd be more than happy to get you taken care of with a replacement screen protector. Feel free to call us at 1-855-688-7269, and we can get your warranty claim started.
Best,
OtterBox Customer Service Team
We're sorry to hear about the damage to your Amplify Glass! We appreciate your feedback, and we'll be sure to get your thoughts passed up the ladder to our design team. In the meantime, we have a great warranty, so we'd be more than happy to get you taken care of with a replacement screen protector. Feel free to call us at 1-855-688-7269, and we can get your warranty claim started.
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Jackie27
Verified Purchase:Yes
Edges would not adhere cleanly. Air bubbles could not be removed.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team, April 16, 2021
Hi, Jackie!
We're sorry to hear that your Amplify Glass isn't adhering properly to the screen of your device! That's certainly unusual. The good news is, we have a great warranty, so we're more than happy to get you taken care of with a replacement screen protector. Feel free to call us at 1-855-688-7269, and we can get a claim started for you.
Best,
OtterBox Customer Service Team
We're sorry to hear that your Amplify Glass isn't adhering properly to the screen of your device! That's certainly unusual. The good news is, we have a great warranty, so we're more than happy to get you taken care of with a replacement screen protector. Feel free to call us at 1-855-688-7269, and we can get a claim started for you.
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Natadel
Verified Purchase:Yes
I bought this like 2 weeks ago and I already need a new one!!
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team , August 7, 2020
Hi there!
We're sorry to hear that you're already needing a new Amplify Glass! The good news is, we have a great warranty, so we're more than happy to get you taken care of with a replacement screen protector. Please don't hesitate to reach out to our Customer Service Team here: https://www.otterbox.com/en-us/support
Best,
OtterBox Customer Service Team
We're sorry to hear that you're already needing a new Amplify Glass! The good news is, we have a great warranty, so we're more than happy to get you taken care of with a replacement screen protector. Please don't hesitate to reach out to our Customer Service Team here: https://www.otterbox.com/en-us/support
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: April
Verified Purchase:Yes
Didn’t use it. Donated immediately.
Not what I thought it would be.
Not what I thought it would be.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, November 2, 2020
Hi April,
We're bummed to hear this OtterBox case didn't work out for you. We're always trying to improve the Otter experience, so we'd love to hear more about what went wrong so we can pass it along to our product design team for future consideration. Please feel free to reach out to us below, and we'd be more than happy to chat.
bit.ly/ContactOtter
Sincerely,
OtterBox Customer Service Team
We're bummed to hear this OtterBox case didn't work out for you. We're always trying to improve the Otter experience, so we'd love to hear more about what went wrong so we can pass it along to our product design team for future consideration. Please feel free to reach out to us below, and we'd be more than happy to chat.
bit.ly/ContactOtter
Sincerely,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com