Customer reviews from turbotax.intuit.com
Intuit - TurboTax Home & Business Federal + E-File + State 2020 (1-User) [Digital]
Average customer rating
4.3
(5,124 Reviews)
Rating breakdown 5,124 reviews
5 Stars
3,296
4 Stars
947
3 Stars
405
2 Stars
221
1 Star
255
Customer Reviews for Intuit - TurboTax Home & Business Federal + E-File + State 2020 (1-User) [Digital]
Customer Rating
5
GREAT TOOL/SOFTWARE using it for years
on May 17, 2021
Posted by: DRJJJJ
Great tool, cover from all angels.. using it for years
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Multiple mistakes in 2020
on May 17, 2021
Posted by: GI_2020
Multiple misspellings.
Error in functionality...It kept asking me for the date of sale of my house, for Capital Gains filing. I did not sell my house!! It ultimately forced me to make up a date in order to allow me to file. I hope that this does not create a problem. I did not sell my house!!
Error in functionality...It kept asking me for the date of sale of my house, for Capital Gains filing. I did not sell my house!! It ultimately forced me to make up a date in order to allow me to file. I hope that this does not create a problem. I did not sell my house!!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
This product is NOT what it used to be
on May 17, 2021
Posted by: Frustrated Camper
You have a LOT of bugs in the system this year and it was very noticeable. I assisted my mom to file her taxes and it took over two hours on the phone to get them filed.
I filed taxes for my son in March and made sure to write down my password and the system wouldn't accept it as valid. It took me over an hour to just file mine and I finally submitted with an incorrect Activity sheet that shouldn't have even been included with my filing.
I filed taxes for my son in March and made sure to write down my password and the system wouldn't accept it as valid. It took me over an hour to just file mine and I finally submitted with an incorrect Activity sheet that shouldn't have even been included with my filing.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Same Issues, Year Over Year
on May 17, 2021
Posted by: Tired2021
I question if the software developers and accountants actually use TurboTax to file their own taxes, because if they did, I would suspect the reoccurring annoyances and poor functionality would be corrected.
1. Functionality and benefit of the help center and FAQs seems to be less and less each year. Been relying more on Google searches.
2. Most people have multiple monitors at their homes and I move windows around based on what I'm reviewing to complete data entry. Your popups only open on the main display rather than the monitor where I've moved the TurboTax window.
3. After I've completed the interviews and I'm only going back to check certain sections, even though I select "I'll choose what I work on", you still have to page through the interview again and confirm previously answered questions and several that you have to answer again which weren't retained from your initial pass. Example: Vehicle Expenses ... I just want to doublecheck the mileage totals I entered, not page through 7 asked and answered screens.
4. Numerous topics contain questions where TurboTax should know the answer and prepopulate, especially when the customer has used TurboTax the prior 20+ years. Example: NOLs, carryforwards, etc. I have to search prior year tax forms numerous times to complete the current year return.
5. By the time you finish all the interviews and enter all your data, you're ready to be done (I complete 3 returns each year, personal and 2 businesses). It's frustrating having to muddy through all the questions after final review just to get to the point of e-filing. I live and work in Texas, yet had to go through 2 screens to skip state taxes. TurboTax should recognize this and skip it for you. In addition, several of the post-review Q&A could be asked at the beginning to make exiting less painful.
6. I've worked on taxes the last 2 weekends, checking and rechecking to make sure I got everything entered (again doing 3 returns). So, I open TurboTax the evening of the tax deadline to e-file my taxes and TurboTax performs a software update which requires me to re-enter an activation key from an online purchase 5 months ago ... REALLY? I'm traveling, so I had to call my wife and waste 20 minutes having her dig up records of an electronic purchase so I could continue with the process. Icing on the cake!
1. Functionality and benefit of the help center and FAQs seems to be less and less each year. Been relying more on Google searches.
2. Most people have multiple monitors at their homes and I move windows around based on what I'm reviewing to complete data entry. Your popups only open on the main display rather than the monitor where I've moved the TurboTax window.
3. After I've completed the interviews and I'm only going back to check certain sections, even though I select "I'll choose what I work on", you still have to page through the interview again and confirm previously answered questions and several that you have to answer again which weren't retained from your initial pass. Example: Vehicle Expenses ... I just want to doublecheck the mileage totals I entered, not page through 7 asked and answered screens.
4. Numerous topics contain questions where TurboTax should know the answer and prepopulate, especially when the customer has used TurboTax the prior 20+ years. Example: NOLs, carryforwards, etc. I have to search prior year tax forms numerous times to complete the current year return.
5. By the time you finish all the interviews and enter all your data, you're ready to be done (I complete 3 returns each year, personal and 2 businesses). It's frustrating having to muddy through all the questions after final review just to get to the point of e-filing. I live and work in Texas, yet had to go through 2 screens to skip state taxes. TurboTax should recognize this and skip it for you. In addition, several of the post-review Q&A could be asked at the beginning to make exiting less painful.
6. I've worked on taxes the last 2 weekends, checking and rechecking to make sure I got everything entered (again doing 3 returns). So, I open TurboTax the evening of the tax deadline to e-file my taxes and TurboTax performs a software update which requires me to re-enter an activation key from an online purchase 5 months ago ... REALLY? I'm traveling, so I had to call my wife and waste 20 minutes having her dig up records of an electronic purchase so I could continue with the process. Icing on the cake!
Pros: I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
Turbo tax 2020 needs help
on May 17, 2021
Posted by: computer genius
My taxes were almost done. I saved them. It didn't save them right and overwrote a new blank file. Instructions overall are poor . Sucks this year. When I restarted from ground zero it didn't pull up info from prior years
Pros: I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo Tax never disappoints
on May 17, 2021
Posted by: AzBullGator
Quick, painless and easy. All the import functions that have been added are great.
Pros: I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
AMAZING PACKAGE
on May 17, 2021
Posted by: ARTOOR
THIS AMAZING SOFTWARE IS SO HELPFOOL TO GET YOUR MAXIMUM REFUND , MANY WAY TO CHECK YOUR ENTRERIES. LIKE THIS PRODUCT AND RECOMMEND EVERYONE.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
Getting worse year by year.
on May 18, 2021
Posted by: Joe2121
Not good at helping solve problems with the return, very frustrating.
Written by a customer while visiting turbotax.intuit.com