Customer reviews from turbotax.intuit.com
Intuit - TurboTax Home & Business Federal + E-File + State 2020 (1-User) [Digital]
Average customer rating
4.3
(5,124 Reviews)
Rating breakdown 5,124 reviews
5 Stars
3,296
4 Stars
947
3 Stars
405
2 Stars
221
1 Star
255
Customer Reviews for Intuit - TurboTax Home & Business Federal + E-File + State 2020 (1-User) [Digital]
Customer Rating
4
All Good, except...
on May 17, 2021
Posted by: SoupMan309
It seems rather greedy, that after paying a hefty fee for software to have to an additional $25 fee to e-file state tax returns. Rethink this in terms of customer loyalty rather than bottom line.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Confusing in some cases
on May 17, 2021
Posted by: yjins
TurboTax is great if you have no life changes in the past year.
But it's not handling changing cases well:
1. I sold my original primary house and bought another one as primary house. I can't find anyplace to indicate my house purchase. So I just added a new loan. During the smart check, Turbotax ask me to input refinance fee. Well, it's not a refinance.
2. In my stock sell, TurboTax ask me to input line 25 column b from my 1098. There is no such line and column mark in my 1098.
1. I sold my original primary house and bought another one as primary house. I can't find anyplace to indicate my house purchase. So I just added a new loan. During the smart check, Turbotax ask me to input refinance fee. Well, it's not a refinance.
2. In my stock sell, TurboTax ask me to input line 25 column b from my 1098. There is no such line and column mark in my 1098.
Pros: I moved, I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
ok
on May 17, 2021
Posted by: l1l4l6
ok this experience was reasonable not easy not too hard
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Awesome Product
on May 17, 2021
Posted by: ChandraC
Even the most Complex returns are made easy and one can learn a lot from their Informative Help
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
User Friendly
on May 17, 2021
Posted by: HughRJ
Have been using Turbo Tax for years, will do again
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Terrible
on May 17, 2021
Posted by: 67810
This year terrible because it won't file and extension and efile my return and all my information is correct
Pros: My employment status changed this year
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
WELL?
on May 17, 2021
Posted by: Keith411
ANY BUSINESS ACCOUNTING SHOULD ASK TOTAL REVENUE AND ESPECIALLY TOTAL EXPENSE NUMBER FIRST, BEFORE ASKING FOR ITEMS FROM THOSE 2 TOTALS. AT THE END OF THE RETURN THOSE TOTALS SHOULD BALANCE. Without those 2 beginning numbers, things are not being counted and or counted twice because of randomly accessing "sub numbers". EVERY BUSINESS IS DIFFRENT, EVERY TAX YEAR IS DIFFERENT. Without that total in, total out number the rest us garbage? ALSO ESPECIALLY A FLOW CHART (with debs and crs) SO THAT WE CAN SEE HOW THE ENTRIES ARE INTERACTING WITH OUR TAX RETURN and the overall FINANCIAL equation. Beyond this, keep up the good work but we are not out of the woods yet!
Pros: I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
IP PIN access
on May 17, 2021
Posted by: cokat
The IRS wanted to have my spouse add an IP Pin. Your software doesn't prompt you for it nor does it tell you where to find it in the forms section. I had to look for it manually. This was time consuming. So please add this feature
Written by a customer while visiting turbotax.intuit.com