Customer reviews from turbotax.intuit.com
Intuit - TurboTax Home & Business Federal + E-File + State 2020 (1-User) [Digital]
Average customer rating
4.3
(5,124 Reviews)
Rating breakdown 5,124 reviews
5 Stars
3,296
4 Stars
947
3 Stars
405
2 Stars
221
1 Star
255
Customer Reviews for Intuit - TurboTax Home & Business Federal + E-File + State 2020 (1-User) [Digital]
Customer Rating
1
TurboTax sucks, worst experience ever
on May 16, 2021
Posted by: Ckim87
I've used TurboTax for the past 10 years, and this is the first time it consistently crashes. Cannot save the work. Had to redo my taxes 3 times, and hit the save button after every entry. Very slow. If I don't do this, and it tries to save by itself, it crashes and I lose all my work.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Peer Review of TurboTax
on May 16, 2021
Posted by: LLKJR1
TurboTax is a very thorough program and is relatively easy to understand and use, however it is slow, uses a large amount of system resources, RAM memory and is cumbersome to electronically file due to having to sign in multiple times to Intuit to access the IRS system. The program has good explainations in the help topic and overall I would rate it a 7 out of 10.
Pros: I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Please fix the activation bug!
on May 16, 2021
Posted by: Got Hung up on Activation
After the installation, it got stuck at the activation screen. Turns out it was because I downloaded it into my new computer (bought just a month ago). So disappointing, I use to love TurboTax, but this is unacceptable. I had to look at various chat threads to find a workaround. Very upsetting.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
as good as my accountant
on May 16, 2021
Posted by: joe zeppi
turbo tax walks you through everything. take the guess work out of filing, and rest easy your doing it right.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Where are the benefits to maximize savings?
on May 16, 2021
Posted by: MarkyMarkRan250
Sure I get it the formulas are correct. And I bet it covers the questions. But does this locate every way we can soundly reduce taxes? I don't get that feeling. And I don't get that feeling even with their "comfy" statements they're maximizing our returns. It'd be nice to see some observations in the program that then realize a reduction on that balance bar.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Awesome product. Used it for years
on May 16, 2021
Posted by: Ricochet721
We have used Home and Business version for years and will continue to do so for as long as it continues to provide high level detail and information in common langauge.
Pros: My employment status changed this year, I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Problem with Education Expenses
on May 16, 2021
Posted by: Rick068
I have used Turbo Tax for many years, and appreciate the product. I have encountered a problem the last 2 years. When documenting tuition expenses for a Qualified Tuition Plan, the expenses reported on the 1098-T are reduced by $10,000 for funds used for Credits, namely the American Opportunity Credit and the Lifetime Learning Credit. However, my income exceeds the thresholds for these credits, so I am not eligible for these credits. The result was that some of my education expenses were disallowed, which then had my gains on my 529 plan withdrawl taxed. It took a careful review of the forms to see that this occured, and took me some time to figure out what was happening and how to resolve it. I needed to manually zero the Funds Used for Credit line in the Student Information Worksheet. I think that most TurboTax users would not find this error, and it can be an expensive mistake. This seems to be a bug within TurboTax and should be remedied.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo Tax gets easier each year
on May 16, 2021
Posted by: BAPAM
Turbo tax walk through process and the ability to switch between the auto key and the form makes it so user friendly
Written by a customer while visiting turbotax.intuit.com