Customer reviews from turbotax.intuit.com
Intuit - TurboTax Home & Business Federal + E-File + State 2020 (1-User) [Digital]
Average customer rating
4.3
(5,124 Reviews)
Rating breakdown 5,124 reviews
5 Stars
3,296
4 Stars
947
3 Stars
405
2 Stars
221
1 Star
255
Customer Reviews for Intuit - TurboTax Home & Business Federal + E-File + State 2020 (1-User) [Digital]
Customer Rating
5
Easy
on May 15, 2021
Posted by: Lonnieman
this was the fastest turbo tax software yet, congratulation.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Loyal user and it makes my life easier every year
on May 15, 2021
Posted by: FarmerHolly
I have been using Turbo Tax for YEARS and it really makes things easy especially when you have a harder return. It carries things like depreciation year to year and you don't have to deal with reentering and recalculating so it is worth it right there. You can efile with it and that is a HUGE bonus - Highly recommended
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
1095-A & 1099-SA
on May 15, 2021
Posted by: PCFC
I am hoping my user experience will improve the next round by being able to import 1095-A & 1099-SA directly instead of manual input, line by line.
For Marketplace premium, the verbiage for the software can use better clarity (i.e., out-of-pocket premium outside of the premium credit received in form 1095-A IS considered a deductible item).
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
found a glitch but all is well
on May 15, 2021
Posted by: jim and lynn
Turbo Tax Live Experts had to help me 3 times.
The first time, I was confused about entering the COVID19 IRA distribution, so the TT Live Expert helped me fill it out.
The second time, I could not figure out why TT was not subtracting my expenses from my hobby income. Turbo Tax Live Expert explained that the law does not allow hobby expenses to be deducted. To get the deduction, I had to upgrade to TT Home & Business and change my hobby income to a Sole Proprietorship self-employed income. When I upgraded, all my data was transferred to the new version. Whew!
The last time I called because I found a glitch in TT Home & Business desktop version. I checked the boxes in TT to pay taxes on 2 IRA distributions this year instead of spreading it out over 3 years. But when I reviewed the final pdf, the box was not checked for both IRAs (form 8915-E line 17). The Turbo Tax Live Expert showed me how to go into the IRS form and check the box. I hope no customer misses this problem and accidentally spreads their taxes over 3 years when they intended to pay all this year.
The first time, I was confused about entering the COVID19 IRA distribution, so the TT Live Expert helped me fill it out.
The second time, I could not figure out why TT was not subtracting my expenses from my hobby income. Turbo Tax Live Expert explained that the law does not allow hobby expenses to be deducted. To get the deduction, I had to upgrade to TT Home & Business and change my hobby income to a Sole Proprietorship self-employed income. When I upgraded, all my data was transferred to the new version. Whew!
The last time I called because I found a glitch in TT Home & Business desktop version. I checked the boxes in TT to pay taxes on 2 IRA distributions this year instead of spreading it out over 3 years. But when I reviewed the final pdf, the box was not checked for both IRAs (form 8915-E line 17). The Turbo Tax Live Expert showed me how to go into the IRS form and check the box. I hope no customer misses this problem and accidentally spreads their taxes over 3 years when they intended to pay all this year.
Pros: My employment status changed this year
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
turbotax is simple
on May 15, 2021
Posted by: Bennifer614
Easy to use, fast, quick and reliable. Would use it again.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Some troublesome missing help
on May 15, 2021
Posted by: Norcal48
No explanation of what the SE Tax deferral was about. Had to search it out online. Should have been in the program. Then, for miscellaneous income - in this case negative income - the program says to enter a brief explanation and allows plenty of space, but the printed docs are gibberish. I don't know if the IRS will actually SEE the clear explanation I entered
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Need more references for some entries
on May 15, 2021
Posted by: Querlermo
Had trouble finding foreign DIV countries. Could not find any references in TurboTax where I could find where I incurred $13.00 Dividend from Panama and Canada. As luck would have it, I found where the DIV was paid in one of my prior year returns. Would have been helpful had TurboTax pointed me to the form where the DIV payment occurred.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
I Love TurboTax!
on May 15, 2021
Posted by: Marianne66
I really like the way that TurboTax takes you through each section and clearly shows you what to do. My tax reporting is complicated as I have two businesses but TurboTax makes it feel easy. Thank you TurboTax!!
Pros: My employment status changed this year
Written by a customer while visiting turbotax.intuit.com