Customer reviews from turbotax.intuit.com
Intuit - TurboTax Home & Business Federal + E-File + State 2020 (1-User) [Digital]
Average customer rating
4.3
(5,124 Reviews)
Rating breakdown 5,124 reviews
5 Stars
3,296
4 Stars
947
3 Stars
405
2 Stars
221
1 Star
255
Customer Reviews for Intuit - TurboTax Home & Business Federal + E-File + State 2020 (1-User) [Digital]
Customer Rating
4
Turbo tax is a self driven application
on May 13, 2021
Posted by: Bvem
User friendly application to file taxes in a easy way.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Reliable TurboTax
on May 13, 2021
Posted by: Elf91
I've used TurboTax for a long time and have found it to be easy to use. I will continue to use this program as long as I am able to do my own taxes!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Turbo Tax
on May 13, 2021
Posted by: TurboMan20202
Turbo Tax 2020 submission for user reviews and customer criticism
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Money hungry app.
on May 13, 2021
Posted by: benny70
Good program but intuit tried to get more money from users
Pros: My employment status changed this year
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Continues to find my deductions 10 years on
on May 13, 2021
Posted by: Jonik
I love the tips as I use them for strategy for next year as well.
Pros: My employment status changed this year
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
First time user
on May 14, 2021
Posted by: Firewit
Fairly easy to complete. Did have to look up some info but overall very thorough.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
TurboTax is *almost* awesome
on May 14, 2021
Posted by: Arby2
User interface complaint ... in the "Errors were found in your return" process, the prompts say "an entry is required" but there is absolutely no context of what that line means. There really should be a link to pop up the section of the form in question. (Or... take me back to the "EasyStep" prompt that should have explained what was needed in the first place.)
e-filing ... my e-file was rejected by the IRS because I didn't have an IPPIN. I didn't even know the IRS expected me to have an IPPIN. But after going through the IRS process to request a PIN and "Fixing" my return in TurboTax to fill in the number, TurboTax did not let me e-file again. The "Validation" step failed with "Duplicate social security number detected. A return has already been filed for this SSN." Duh! I tried two days ago and it was rejected, and *you* told me it was rejected. So *You* should know that this filing is not redundant.
Live help representatives were very kind and tried to be helpful. Their theory was that it was the IRS site that was complaining about a duplicate filing, so it *might* not be a TurboTax issue. But if that is really the case, then TurboTax's error message should be very explicit: "Your return cannot be accepted because the IRS is reporting that a return has already been filed for this SSN." End result is the same, but making the reason clear would keep me from getting mad at TurboTax.
In the end though, we could not take advantage of e-filing (and had to request a refund of the state e-filing fee that we had paid two days earlier) and print out paper to file by mail.
So while filling out the return itself was relatively painless, filing was a lot more trouble than it should have been.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
TurboTax covers all angles and is easy to use
on May 14, 2021
Posted by: Edmon007
Great software and easy to use. No need to hire an accountant
Written by a customer while visiting turbotax.intuit.com