Customer reviews from turbotax.intuit.com
Intuit - TurboTax Home & Business Federal + E-File + State 2020 (1-User) [Digital]
Average customer rating
4.3
(5,124 Reviews)
Rating breakdown 5,124 reviews
5 Stars
3,296
4 Stars
947
3 Stars
405
2 Stars
221
1 Star
255
Customer Reviews for Intuit - TurboTax Home & Business Federal + E-File + State 2020 (1-User) [Digital]
Customer Rating
3
Turbo Tax is good,
on April 21, 2021
Posted by: SJTB
I don't like the surprise hurdles and expensive fees to file state returns.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
TURBO IS EASY TO USE AND PROVIDE GOOD INSIGHT INFO
on April 21, 2021
Posted by: Bob20212021
I have good experience with Turbo Tax. Love it and will use it again
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
TURBO TAX VERY USER FRIENDLY
on April 21, 2021
Posted by: DR MARSH
SO HELPFUL, I HAVE USED TURBO TAX FOR ABOUT SEVEN YEARS AND HAVE NOT BEEN DISAPOINTED.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
LOVED IT
on April 21, 2021
Posted by: Gaz B Rob
Found it to be easy to use love the assistance tools
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo Tax worked easier than usual.
on April 22, 2021
Posted by: NevadaGeo1
Worked well. Don't know why it didn't import my old tax information, it usually does.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Reliable and dependable!
on April 22, 2021
Posted by: GrumpyDadFromCT
No one enjoys filing taxes but having tried competitive systems I came back to TurboTax because it is the highest quality tax filing software out there.
Pros: I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Michigan State MESP (529 Plan) is messed up
on April 22, 2021
Posted by: SPP2021
The question about withdrawal from a Michigan 529 plan, called MESP, is misleading. If you don't read it very carefully, you will enter a number like I did last year and initially this year, around $25,000 in my case. However a careful read of the question asks you to enter the withdrawal from the 529 ONLY if the amount was added to my AGI. Why would it ever be added to my AGI? At some point in the past, it was obviously part of my AGI and I was taxed on it before I put the money into the MESP 529 plan. But why would TurboTax add the amount to my AGI in the tax year I'm filing for, and the tax year I'm making the withdrawal from to pay for my son's education? This makes no sense and I called the Michigan Treasury office and spoke with a Tax Authority who wasn't able to explain it, simply saying call your legislator of you want the law changed. I think they are interpreting the law wrongly, and TurboTax might be as confused as everyone else, but nonetheless, the question about withdrawal from MESP 529 should be changed and made more clear. Furthermore, since none of the $25000 in my case was added to my AGI, I tried to answer the question in TurboTax with a $0. But TurboTax would not take this answer saying it needed to be $1 or higher. So in the end I put $1 in there, my refund for State of Michigan was reduced by $1000, and that was the end of it. Last year, I did not catch the AGI issue, and the State of Michigan reduced my refund by over $1000 in a letter for which they said there was no appeal. Please look at the question about Michigan MESP 529 and work with Michigan Tax Dept to figure this out. Thank you.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
TurboTax is easy to use!
on April 22, 2021
Posted by: Jag_Gal
Easy to follow step-by-step instructions is fantastic!
I have used TurboTax for years and love it!
I have used TurboTax for years and love it!
Written by a customer while visiting turbotax.intuit.com