Customer reviews from turbotax.intuit.com
Intuit - TurboTax Home & Business Federal + E-File + State 2020 (1-User) [Digital]
Average customer rating
4.3
(5,124 Reviews)
Rating breakdown 5,124 reviews
5 Stars
3,296
4 Stars
947
3 Stars
405
2 Stars
221
1 Star
255
Customer Reviews for Intuit - TurboTax Home & Business Federal + E-File + State 2020 (1-User) [Digital]
Customer Rating
4
TurboTax is sufficient for my needs
on April 14, 2021
Posted by: Brain Wierd
Would like to be able to type in a selection direct
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Seems easier each yr. Thank you. +
on April 14, 2021
Posted by: Lois Jane
Had a glitch this yr. Tried to file electronically but return was rejected as "the AGI I entered for the prior yr did not match the IRS records. It matched the return I sent to them. If they adjusted the return in any way, which might have changed the AGI, I was not notified of that.
Pros: My employment status changed this year
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
2020 Edition took a step back
on April 14, 2021
Posted by: ITaxedTooMuch
TurboTax 2020 got the job done but there were several annoying program errors this year - i.e...requesting a line be filled for deferring SE tax when I didn't elect to defer, asking for employer state ID when it was not provided on W2. What is even more troubling is that I passed the federal review the first time and new/different errors were found on the second pass. That does NOT build confidence that the program is accurate. Also, I wanted to modify my estimated taxes for 2021 but during the interview, the screen for business revenue and expense was missing a box for one of those items. After the interview TT informed me that I didn't need to pay estimated taxes. I KNEW THAT WAS NOT CORRECT! And had to find ways to manually adjust the forms. Again, this does not inspire confidence in the product.
There are also some unanswered tax questions that would be worth the pithy page titles within the program - these would be explanations why the state sales tax deduction decreased when income, zip code, family size, etc all pointed to a larger deduction. It would also be worth a mention to users that their self-employment tax is going up every year regardless of whether their income increases or the rates change...because the IRS automatically increases the SS max income threshold every year.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Erroneous Duplicate 1099-R issue
on April 14, 2021
Posted by: sc94
My return was repeatedly rejected due to "Duplicate 1099-R", even though I did not have any duplicated 1099-Rs. Each one was entered only once. Googling this issue led me to a very helpful TT community thread about this very issue occurring to many others. I really hope Turbo Tax fixes this for the next year, as I've used this program for the past 10 years, and otherwise really like it, and have not had this issue before.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Worked Great!
on April 14, 2021
Posted by: Doodoodoodoo
Guided help was much appreciated. Everything worked well.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Awesome!
on April 14, 2021
Posted by: John DB 1
Used it for decades. Easy and simple! Guides you through each step!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Turbo Tax Home and Business
on April 14, 2021
Posted by: Collieguy
A long time Turbo Tax user and satisfied with the application.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Very good!
on April 14, 2021
Posted by: troutdaddy
Very good and easy software to use. I am a Turbo tax fan.
Written by a customer while visiting turbotax.intuit.com