Customer reviews from turbotax.intuit.com
Intuit - TurboTax Basic Federal + E-File 2020 (1-User) [Digital]
Average customer rating
4.5
(489 Reviews)
Rating breakdown 489 reviews
5 Stars
339
4 Stars
90
3 Stars
24
2 Stars
14
1 Star
22
Customer Reviews for Intuit - TurboTax Basic Federal + E-File 2020 (1-User) [Digital]
Customer Rating
4
Useful tool
on April 6, 2021
Posted by: trvlnakn
from Fairbanks, Alaska
Turbo tax has continued to be a very useful tool in filing our taxes. just not impressed with the wording of some of the questions that seem very ambiguous to first time users. Those of us using Turbo Tax are not CPA's, so keep the questions simple. You can still ask the questions, but we're not building a piano here, what do you earn, what is deducted and then list deductions and credits on one page.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
ALL MOST PERFECT
on April 6, 2021
Posted by: Kitty B
from CA
Turbo tax was easy to follow and fill out. Except when they pop up for $45.00 charge I still don't know what it was for!! I originally though it was for filing and paying for CA taxes. Which it wasn't - there was another $25.00 charge for filing CA taxes. I am very Unhappy about getting fooled into paying the extra $45.00 dollars.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
So EZ
on April 7, 2021
Posted by: Lynda Mac
from Orlando, FL
No matter your earnings are, doing taxes are worrisome! Turbo Tax makes it much less stressful.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo Tax Program
on April 7, 2021
Posted by: CRR1942
from Rockwall, TX
I have used Turbo Tax for 15-20 years and have never had a problem with the program. I wouldn't rely on any other program or person to do my taxes.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
It went great up until filling.
on April 8, 2021
Posted by: AAA321
from Medina, Ohio
I got a message that the IRS rejected my filling due to incorrect pin #. While doing the second submittal I was expecting to be asked to enter the correct pin number from last year instead it went automatically without navigating to the error and fix the pin number. So the second filling is the same as the first filling (Hope the IRS will not lock me out). Also, It should initially been asked to use last year pin even so I did not use Turbotax. But I was advised to great any five digits number (Bad one).
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
TurboTax review
on April 8, 2021
Posted by: KABRO2
from TN
The screens are difficult to read white on black very small print
Some areas a bit difficult - won't let you move to another page trying to upgrade
Instructions clear and easy to follow
Some areas a bit difficult - won't let you move to another page trying to upgrade
Instructions clear and easy to follow
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Easy to use
on April 9, 2021
Posted by: 3rd son
from Maryland
Have used it for years and never had a problem until this year when I had a problem with the AGI and had to mail a hard copy
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
It would not save to PDF to print
on April 9, 2021
Posted by: Dick 003
from Richland, WA
It did not allow me to efile and it came out different on two computers?
Written by a customer while visiting turbotax.intuit.com