Customer reviews from turbotax.intuit.com
Intuit - TurboTax Basic Federal + E-File 2020 (1-User) [Digital]
Average customer rating
4.5 out of 5
4.5
(489 Reviews)
Open Ratings Snapshot
Rating breakdown 489 reviews
5 Stars
339
4 Stars
90
3 Stars
24
2 Stars
14
1 Star
22
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Customer Reviews for Intuit - TurboTax Basic Federal + E-File 2020 (1-User) [Digital]
Customer Rating
5 out of 5
5
Turbo Tax Is Simple And easy to use
on February 8, 2021
Posted by: Ed 101050
from Lewisburg Tennessee
Good experience easy to use. walks you through each and ever step
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5 out of 5
5
Have Used TT For Over 30 Years
on February 8, 2021
Posted by: Chuck 999
from Tellico Village
For the very first time TT, at the last possible moment, claimed my SS numbers did not match. So I called for assistance and "John" just had me delete ADP imported W2 and fill in all the data manually. That fixed it. Who woulda thunk ADP could have such an error?!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2 out of 5
2
Had a hard time getting download version
on February 8, 2021
Posted by: Anonymous
from Austin, TX
I don't recall being given a choice to use the cloud app or a traditional downloaded app. It defaulted to the cloud and took me much too much time to override that. NOT FRIENDLY! Also, you treat my Nickname as a user name and thus I'm supposed to pick a unique nickname. If it is not MY nickname then it's not a nickname. Got it? What meaningless crap!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5 out of 5
5
Surprisingly Turbo Tax was relatively easy.
on February 8, 2021
Posted by: Peggith
from Melbourne FL
This is my 3rd year of using TurboTax and I will admit at first it was going good till I got to the State Tax section (on Federal return - Florida does not require state income tax). Overall it was self explanatory and I feel confident that everything is good to go. Especially surprised at the amount of refund. Thank you all at Turbo Tax for creating this wonderful tool.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4 out of 5
4
User friendly, but a bit clunky
on February 8, 2021
Posted by: SharonK98
from Tacoma, WA
I've been using Turbo Tax for almost 20 years and love it! It is easy to use and very intuitive. However, the program is a little clunky, taking a very long time to open up each time I go back to work more on my taxes. In addition, it seems odd that when I download the program to begin my taxes, I then have to also download updates. Why don't they add those updates to the initial download?
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5 out of 5
5
Easy to Do.
on February 8, 2021
Posted by: Bib in Seattle
from Seattle
This is my first time using TurboTax. It was very easy and fun to do.
Pros: My employment status changed this year
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4 out of 5
4
TurboTax is awesome
on February 8, 2021
Posted by: Amber1621
from Memphis TN
TurboTax is awesome for beginners or people that have trouble doing their taxes alone and or don't have much knowledge of taxes. It teaches you the whole way through and finally gives you an honest overall best refund thanks TurboTax
Pros: My employment status changed this year
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5 out of 5
5
Turbotax is easy to use
on February 8, 2021
Posted by: eded88
from Concord NH
I was able to follow instructions and needed little live help
Written by a customer while visiting turbotax.intuit.com
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