Customer reviews from ring.com
Ring - Solar Powered Smart Lighting Steplight - Black
Average customer rating
4
(20 Reviews)
Rating breakdown 20 reviews
5 Stars
14
4 Stars
0
3 Stars
1
2 Stars
1
1 Star
4
25%of customers recommend this product.
(
2 out of
8)
Customer Reviews for Ring - Solar Powered Smart Lighting Steplight - Black
Customer Rating
5
Outstanding Solar Light
on December 19, 2022
Posted by: GDreelin
from Lexington, VA
I have had this for a year now and it works very well. Provides the right light at a dark entry point. It will also trigger all the other lights to come on.
I would recommend this to a friend!
Written by a customer while visiting ring.com
Customer Rating
1
Great concept, functionality and reliability poor
on December 19, 2022
Posted by: Onesiktaco
from Vista, CA
Have these solar path lights in my front yard and side yard, love the concept of smart lighting, however they don’t always function properly and they don’t last! Have already warrantied 4 of 11 lights and they’ve began to fail as well!! They still need a lot of work!
No, I would not recommend this to a friend.
Response from ring.comBy Alexis, Ring, September 28, 2023
Hello Onesiktaco,
Thank you for reaching out and sharing your Ring Solar Steplight experience with us. We appreciate it! There are a variety of factors that affect battery life including battery brand, light settings, and the weather. Here is a helpful support article to assist you when you encounter these issues in the future: https://support.ring.com/hc/en-us/articles/360025534752-Troubleshooting-Guide-for-Ring-Smart-Lights-Steplights.
We invite you to reach out to our Community if any additional information is needed regarding your question. The Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another by sharing their feedback and experiences with each other. You can find it here: https://community.ring.com/.
Thank you,
Alexis with Ring
Thank you for reaching out and sharing your Ring Solar Steplight experience with us. We appreciate it! There are a variety of factors that affect battery life including battery brand, light settings, and the weather. Here is a helpful support article to assist you when you encounter these issues in the future: https://support.ring.com/hc/en-us/articles/360025534752-Troubleshooting-Guide-for-Ring-Smart-Lights-Steplights.
We invite you to reach out to our Community if any additional information is needed regarding your question. The Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another by sharing their feedback and experiences with each other. You can find it here: https://community.ring.com/.
Thank you,
Alexis with Ring
Written by a customer while visiting ring.com
Customer Rating
2
nice light, bad battery
on December 19, 2022
Posted by: Kevin
from Oregon
Ours was less than a year old and the battery had completely died. A replacement cost was similar to the cost of the entire light so a huge disappointment.
No, I would not recommend this to a friend.
Response from ring.comBy Alexis, Ring, September 20, 2023
Hello Kevin,
Here is a helpful support article with additional tips and tricks to get the most out of your devices' battery: https://support.ring.com/hc/en-us/articles/360041789191-Troubleshooting-Unexpected-Battery-Drain-in-Ring-Solar-Smart-Lights.
We invite you to reach out to our Community if any additional information is needed regarding your Solar Steplight concerns. The Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another by sharing their feedback and experiences with each other. You can find it here: https://community.ring.com/.
Thank you,
Alexis with Ring
Here is a helpful support article with additional tips and tricks to get the most out of your devices' battery: https://support.ring.com/hc/en-us/articles/360041789191-Troubleshooting-Unexpected-Battery-Drain-in-Ring-Solar-Smart-Lights.
We invite you to reach out to our Community if any additional information is needed regarding your Solar Steplight concerns. The Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another by sharing their feedback and experiences with each other. You can find it here: https://community.ring.com/.
Thank you,
Alexis with Ring
Written by a customer while visiting ring.com
Customer Rating
3
Stopped working
on December 19, 2022
Posted by: RingIsOk
The Stoplight is great when it works! Unfortunately 1 of them stopped working and there has been no replacement available for months.
No, I would not recommend this to a friend.
Response from ring.comBy Alexis, Ring, September 20, 2023
Hello RingIsOk,
There are several possibilities that could cause the device to go unresponsive. Check the following items:
Check your batteries.
Check your Auto Shut Off control in your device controls in the Ring app. You may have incorrectly set the time on the control.
Take yourself out of the equation. Leave the area for 10 minutes to give the lights time to reset without you triggering them, and then return and check the lights.
Here is a helpful support article that will assist you with getting your device back online and working: https://support.ring.com/hc/en-us/articles/360025534752-Troubleshooting-Guide-for-Ring-Smart-Lights-Steplights.
We invite you to reach out to our Community if any additional information is needed regarding your Solar Steplight concern. The Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another by sharing their feedback and experiences with each other. You can find it here: https://community.ring.com/.
Thank you,
Alexis with Ring
There are several possibilities that could cause the device to go unresponsive. Check the following items:
Check your batteries.
Check your Auto Shut Off control in your device controls in the Ring app. You may have incorrectly set the time on the control.
Take yourself out of the equation. Leave the area for 10 minutes to give the lights time to reset without you triggering them, and then return and check the lights.
Here is a helpful support article that will assist you with getting your device back online and working: https://support.ring.com/hc/en-us/articles/360025534752-Troubleshooting-Guide-for-Ring-Smart-Lights-Steplights.
We invite you to reach out to our Community if any additional information is needed regarding your Solar Steplight concern. The Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another by sharing their feedback and experiences with each other. You can find it here: https://community.ring.com/.
Thank you,
Alexis with Ring
Written by a customer while visiting ring.com
Customer Rating
1
Suck all around
on December 19, 2022
Posted by: Flipdit
from San Diego
I bought outdoor lights. They barely work. Zap battery charge incredibly fast. Total waste of money
No, I would not recommend this to a friend.
Response from ring.comBy Alexis, Ring, September 20, 2023
Hello Flipdit,
While you cannot add another battery for the Solar Steplight, you can always take those devices inside for a quick charge using the micro-USB cable whenever you need to. Here is a helpful support article to assist you in getting the most out of your battery life for this device: https://support.ring.com/hc/en-us/articles/360041789191-Troubleshooting-Unexpected-Battery-Drain-in-Ring-Solar-Smart-Lights.
We invite you to reach out to our Community if any additional information is needed regarding your Solar Steplight concerns. The Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another by sharing their feedback and experiences with each other. You can find it here: https://community.ring.com/.
Thank you,
Alexis with Ring
While you cannot add another battery for the Solar Steplight, you can always take those devices inside for a quick charge using the micro-USB cable whenever you need to. Here is a helpful support article to assist you in getting the most out of your battery life for this device: https://support.ring.com/hc/en-us/articles/360041789191-Troubleshooting-Unexpected-Battery-Drain-in-Ring-Solar-Smart-Lights.
We invite you to reach out to our Community if any additional information is needed regarding your Solar Steplight concerns. The Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another by sharing their feedback and experiences with each other. You can find it here: https://community.ring.com/.
Thank you,
Alexis with Ring
Written by a customer while visiting ring.com
Customer Rating
1
Solar Step Light
on December 19, 2022
Posted by: Homeowner
from West Chester, PA
I bought two of the solar pathway lights about a year ago. Both are no longer working due to battery issues. Both receive direct south sunlight in Pennsylvania. One has a replacement battery from Ring. I’m very disappointed.
My Solar Pathway lights work much better. I do wish Ring adjusted charging based on the season from the bridge.
No, I would not recommend this to a friend.
Response from ring.comBy Alexis, Ring, September 20, 2023
Hello Homeowner,
If it's winter, and you're in an area that gets less than the recommended eight hours of sunlight per day, you may need to move your unit or the solar panel to catch as much light as possible when the sun is in the sky. Here is a helpful support article with additional tips and tricks to get the most out of your devices' battery: https://support.ring.com/hc/en-us/articles/360041789191-Troubleshooting-Unexpected-Battery-Drain-in-Ring-Solar-Smart-Lights.
We invite you to reach out to our Community if any additional information is needed regarding your Solar Steplight concerns. The Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another by sharing their feedback and experiences with each other. You can find it here: https://community.ring.com/.
Thank you,
Alexis with Ring
If it's winter, and you're in an area that gets less than the recommended eight hours of sunlight per day, you may need to move your unit or the solar panel to catch as much light as possible when the sun is in the sky. Here is a helpful support article with additional tips and tricks to get the most out of your devices' battery: https://support.ring.com/hc/en-us/articles/360041789191-Troubleshooting-Unexpected-Battery-Drain-in-Ring-Solar-Smart-Lights.
We invite you to reach out to our Community if any additional information is needed regarding your Solar Steplight concerns. The Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another by sharing their feedback and experiences with each other. You can find it here: https://community.ring.com/.
Thank you,
Alexis with Ring
Written by a customer while visiting ring.com
Customer Rating
5
Bright & Versatile light
on December 19, 2022
Posted by: hfa8592
from Scottsdale, AZ
I have 9 of these Solar Steplights. 7 of them are mounted about 4 ft high and spaced out about every 10-15 feet along the block wall in a side yard. They provide ample light for that area when walking through there. The other two are mounted under my outdoor kitchen in the seating area. Those two do not get direct sunlight yet the solar panel still keeps them charged enough that I only have to plug them in for a few hours once every year to bring them back to full charge. Like them a lot and much brighter than I thought they would be. Note: They all stopped taking a charge at one point this year and I thought the batteries needed to be replaced. Turned out when I called tech support that they just needed a firmware update. All I had to do was plug them in overnight and the update automatically downloaded and installed. After that they began solar charging properly again.
I would recommend this to a friend!
Written by a customer while visiting ring.com
Customer Rating
1
Defective - Save your money and do not buy!
on December 19, 2022
Posted by: Don’t-Bother
from Austin, TX
These devices are complete garbage. I’ve had to replace EVERY single one as they only last 1 year tops! This last round even had me waiting half a year for Ring to finally ship me a replacement light after the last one died.
No, I would not recommend this to a friend.
Response from ring.comBy Alexis, Ring, February 16, 2023
Hello Don’t-Bother,
Thank you for taking a moment to leave your review rating on the Ring Solar Steplight. We believe that stronger communities are the key to safer neighborhoods. At Ring, we are constantly innovating on behalf of our customers to develop products that best meet their home and security needs, and provide them with as much choice as possible. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback/experiences with Ring.
Here are some helpful troubleshooting steps to try if you encounter issues in the future: https://support.ring.com/hc/en-us/articles/360025534752-Troubleshooting-Guide-for-Ring-Smart-Lights-Steplights.
We invite you to reach out at https://community.ring.com/ if you have any additional questions or feedback regarding your Ring Steplight replacement. We look forward to hearing from you!
Thank you,
Thank you for taking a moment to leave your review rating on the Ring Solar Steplight. We believe that stronger communities are the key to safer neighborhoods. At Ring, we are constantly innovating on behalf of our customers to develop products that best meet their home and security needs, and provide them with as much choice as possible. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback/experiences with Ring.
Here are some helpful troubleshooting steps to try if you encounter issues in the future: https://support.ring.com/hc/en-us/articles/360025534752-Troubleshooting-Guide-for-Ring-Smart-Lights-Steplights.
We invite you to reach out at https://community.ring.com/ if you have any additional questions or feedback regarding your Ring Steplight replacement. We look forward to hearing from you!
Thank you,
Written by a customer while visiting ring.com