Customer reviews from lenovo.com
Lenovo - ThinkPad T490 14" Laptop - Intel Core i7 - 8GB Memory - 256GB Solid State Drive
Average customer rating
4.7
(1,103 Reviews)
Rating breakdown 1,103 reviews
5 Stars
851
4 Stars
184
3 Stars
34
2 Stars
10
1 Star
24
96%of customers recommend this product.
(
827 out of
862)
Customer Reviews for Lenovo - ThinkPad T490 14" Laptop - Intel Core i7 - 8GB Memory - 256GB Solid State Drive
Posted by: mrolandesq
Verified Purchase:Yes
[This review was collected as part of a promotion.] Experiencing problems with sleep mode going in and out, as well as problems with it coming out of that mode.
I would recommend this to a friend!
Written by a customer while visiting lenovo.com
Posted by: Aloha Medicinals
from Carson City, NV
Verified Purchase:Yes
[This review was collected as part of a promotion.] Slim and compact, speed is good and so far it is working great.
I would recommend this to a friend!
Written by a customer while visiting lenovo.com
Posted by: Joey Smith
Verified Purchase:Yes
[This review was collected as part of a promotion.] Could be a Quicker Laptop Startup. Takes awhile to boot up.
No, I would not recommend this to a friend.
Response from lenovo.comBy Adrian_Lenovo, Customer Service, January 18, 2021
Lenovo appreciates all feedback and thank you for taking the time to rate and review our product! We apologize for your inconvenience. Our Lenovo Vantage app allows you to update drivers, run device diagnostics and take advantage of other tools to get more out of your device. Please access this link in regards to Lenovo Vantage https://support.lenovo.com/by/en/solutions/ht505081 as well as this link for a video overview https://www.youtube.com/watch?v=e2_hmA_XHs0.
Very Respectfully,
Adrian_Lenovo
Very Respectfully,
Adrian_Lenovo
Written by a customer while visiting lenovo.com
Customer Rating
3
Fairly solid laptop, with several annoyances
on December 15, 2020
Posted by: year round bicyclist
I wasn't concerned about getting the slimmest or lightest laptop, but wanted something more durable. This T490 seems pretty solid.
However, within a couple weeks of ownership, I got the dreaded BSOD (Blue screen of death). It only happened once, and may have been a software issue resolved with an update, but still disconcerting. Also, the laptop is very slow to respond when waking up, or plugging in the AC adapter (screen goes black for a while).
I specifically wanted a backlit keyboard, but this one has zero functionality. There are no settings - when you turn it on, it stays on a short time, then turns off automatically. Other laptops allow the keys to light back up when you move the mouse. Here, you have to fish in the dark to turn the backlight back on. It would be so simple to add a little menu, that gives the user control over the backlit feature.
Finally, the battery is nowhere near the 19 hours claimed. On decent brightness level, less than 8 hours. And the Lenovo Rewards that you receive after purchase is limited in use; for example, you cannot use it to buy an extended warranty (which oddly is considered 'parts').
No, I would not recommend this to a friend.
Response from lenovo.comBy Adrian_Lenovo, Customer Service, December 16, 2020
Lenovo appreciates all feedback and thank you for taking the time to rate and review our product! We apologize for your inconvenience. Our Lenovo Vantage app allows you to update drivers, run device diagnostics and take advantage of other tools to get more out of your device. Please access this link in regards to Lenovo Vantage https://support.lenovo.com/by/en/solutions/ht505081 as well as this link for a video overview https://www.youtube.com/watch?v=e2_hmA_XHs0.
For your battery, please utilize this link https://support.lenovo.com/jp/th/solutions/ht063051.
Also, please refer to our Technical Support at https://support.lenovo.com/us/en/.
Very Respectfully,
Adrian_Lenovo
For your battery, please utilize this link https://support.lenovo.com/jp/th/solutions/ht063051.
Also, please refer to our Technical Support at https://support.lenovo.com/us/en/.
Very Respectfully,
Adrian_Lenovo
Written by a customer while visiting lenovo.com
Posted by: DanielM
from Tampa, FL
Verified Purchase:Yes
The T490 is a disaster. I chose it because of the strong reviews on T470 and T480. Basically the frame below the trackpad is too narrow and as a result, after my upgrade, the bottom panel cannot be fully closed. My rating is based on my experience with opening the unit and upgrading the SSD, which was free of any issue. However, either the material is not of high quality (as compared to the X1) or the intention to squeeze in a larger touch pad had made the upgraded unit an eyesore. For those of you who are considering it, if you do not intend to open the bottom panel ever, then you can skip this review.
No, I would not recommend this to a friend.
Response from lenovo.comBy Kandyss_Lenovo, Customer Care, July 5, 2019
Welcome to our Ratings and Review section!
Lenovo appreciates you taking the time to share your experience with the Thinkpad T490. We apologize for the inconvenience caused. We want to help! I will be emailing you soon to further assist you. Thanks for your patience during this time.
Kind Regards,
Kandyss_Lenovo
Lenovo appreciates you taking the time to share your experience with the Thinkpad T490. We apologize for the inconvenience caused. We want to help! I will be emailing you soon to further assist you. Thanks for your patience during this time.
Kind Regards,
Kandyss_Lenovo
Written by a customer while visiting lenovo.com
Posted by: Char Foley
Verified Purchase:Yes
[This review was collected as part of a promotion.] This version of Thinkpad works so well for work, school or fun.
I would recommend this to a friend!
Written by a customer while visiting lenovo.com
Posted by: mausimouse
from SC
Verified Purchase:Yes
[This review was collected as part of a promotion.] I like this laptop a lot. It is a workhorse, dependable, and very durable. I had a Thinkpad at my previous employer where I put it through the wringer. There, I used the laptop an average of 55hrs / week for two years (some weeks as much as 90hrs). I drug it around all over the place, wherever work took me. I never had a single problem in those two years. So, when I needed a new personal laptop, I went with the Thinkpad. again. I use it mostly for office-type tasks and this little machine is blazing fast and the picture is crisp on the 14" laptop screen as well as the 27" monitors that I have attached to it. Video quality for conference calls, etc. is good as well, and I like that it has a build-in lens cover.
I would recommend this to a friend!
Written by a customer while visiting lenovo.com
Posted by: Johnmichigan
from MI
Verified Purchase:Yes
[This review was collected as part of a promotion.] Fantastic computer! I only gave it 4 stars since the battery life is lacking.
I would recommend this to a friend!
Written by a customer while visiting lenovo.com