Customer reviews from lenovo.com
Lenovo - ThinkPad T490 14" Laptop - Intel Core i7 - 8GB Memory - 256GB Solid State Drive
Average customer rating
4.7
(1,103 Reviews)
Rating breakdown 1,103 reviews
5 Stars
851
4 Stars
184
3 Stars
34
2 Stars
10
1 Star
24
96%of customers recommend this product.
(
827 out of
862)
Customer Reviews for Lenovo - ThinkPad T490 14" Laptop - Intel Core i7 - 8GB Memory - 256GB Solid State Drive
Posted by: Tony 3Crows
from Lincoln, Nebraska
Verified Purchase:Yes
[This review was collected as part of a promotion.] ThinkPad T490 Laptop is an excellent computer! Completely user friendly, and the set up was a snap. I have recommended it to all my friends. Great product!
I would recommend this to a friend!
Written by a customer while visiting lenovo.com
Posted by: Satisfied Customer 28
Verified Purchase:Yes
[This review was collected as part of a promotion.] Feels solid and premium. The keyboard is great for typing, though i need to get used to where the ctrl and fn keys are on my left side. The screen is beautiful, and it feels like it can handle everything I plan to throw at it.
I would recommend this to a friend!
Written by a customer while visiting lenovo.com
Posted by: Samuel R
from USA
Verified Purchase:Yes
[This review was collected as part of a promotion.] Received this laptop brand new from Lenovo on June 11 and set it up. Really liked it at first--fast boot times with the stellar Lenovo keyboard. On June 15, left it to do some updates through the Lenovo Vantage app, and returned to find it completely dead and unresponsive. No screen light, no response to the power button or any keys, nothing at all. I'm not sure what happened--maybe a BIOS update failed?--but I'm back to relying on my old T410 from 2011 while this one is returned for a refund--here's hoping Lenovo customer service will stand behind their products, which historically have been of such a high quality I've never needed to contact service or tech support for all the years I've been using the T-series. Maybe I'll try a P-series instead, but I don't think I want this model when mine died completely after less than a week. I found at least one user online who had the same thing happen to them at the same time as me--I would advise all buyers to think twice about purchasing this model until Lenovo fixes whatever is going on with it.
No, I would not recommend this to a friend.
Response from lenovo.comBy Courtnea_Lenovo, Customer Care, June 21, 2019
Welcome to our Ratings and Reviews section!
Lenovo appreciates you taking the time to share your comments and concerns with the ThinkPad T490. We are truly sorry that the item that you received did not function as promised. We understand your disappointment and apologize for any inconvenience that this may have caused you. Thanks We want to assure you that we take your feedback seriously. Good news or bad, comments from our customers help us to continually evaluate our current products and services, and if necessary, change to meet your needs better. Upon further research of your account, we see our Customer Service agents are currently assisting you. Thanks for allowing them to assist with rectifying this issue. Thanks for your continued patience!
Kind regards,
Courtnea_Lenovo
Lenovo appreciates you taking the time to share your comments and concerns with the ThinkPad T490. We are truly sorry that the item that you received did not function as promised. We understand your disappointment and apologize for any inconvenience that this may have caused you. Thanks We want to assure you that we take your feedback seriously. Good news or bad, comments from our customers help us to continually evaluate our current products and services, and if necessary, change to meet your needs better. Upon further research of your account, we see our Customer Service agents are currently assisting you. Thanks for allowing them to assist with rectifying this issue. Thanks for your continued patience!
Kind regards,
Courtnea_Lenovo
Written by a customer while visiting lenovo.com
Posted by: John T2418
from Goodyear AZ
Verified Purchase:Yes
[This review was collected as part of a promotion.] Great lightweight product. Login with fingerprint or simple facial recognition. Fast and reliable.
I would recommend this to a friend!
Written by a customer while visiting lenovo.com
Posted by: Chris in New Mexico
from New Mexico
Verified Purchase:Yes
[This review was collected as part of a promotion.] Very rapid and responsive. Gorgeous visual display with excellent resolution and color rendering. Easy-to-use keyboard. Overall I'm very happy with this purchase and would recommend it to others
I would recommend this to a friend!
Written by a customer while visiting lenovo.com
Posted by: Kavibhushan
from Fairfax VA
Verified Purchase:Yes
[This review was collected as part of a promotion.] Good configuration for the price.laptop case is not very catchy but overall look is good. I liked it because it I got what was performance I was looking for good for for office use I have not tested any games or graphics on that but good for college students
I would recommend this to a friend!
Written by a customer while visiting lenovo.com
Posted by: RickyPat
from Bethesda, MD
Verified Purchase:Yes
[This review was collected as part of a promotion.] Exceptional quality laptop, best PC for everyday business need.
I would recommend this to a friend!
Written by a customer while visiting lenovo.com
Posted by: ParKur
Verified Purchase:Yes
Decent product at a decent price, could have come with bigger battery
Written by a customer while visiting lenovo.com