Customer reviews from kitchenaid.com
KitchenAid - 1.9 Cu. Ft. Convection Over-the-Range Microwave with Sensor Cooking and Simmer Cook Cycle with Steamer Container - Stainless Steel
Average customer rating
4.3
(39 Reviews)
Rating breakdown 39 reviews
5 Stars
24
4 Stars
6
3 Stars
5
2 Stars
3
1 Star
1
79%of customers recommend this product.
(
31 out of
39)
Customer Reviews for KitchenAid - 1.9 Cu. Ft. Convection Over-the-Range Microwave with Sensor Cooking and Simmer Cook Cycle with Steamer Container - Stainless Steel
Customer Rating
2
Loved the features, too bad not built to last
on August 29, 2026
Posted by: Most are kitchenaid
Pros: The auto sensor for plate, potatoes, etc work great. Convection works well.
Cons: Similar to other comments the ventilation does move air but not enough to remove all the grease that build up in the door. The door became loose after a year, covered under warranty. Now at the three year mark the buttons no longer work making the whole microwave useless.
Cons: Similar to other comments the ventilation does move air but not enough to remove all the grease that build up in the door. The door became loose after a year, covered under warranty. Now at the three year mark the buttons no longer work making the whole microwave useless.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Social Team, Consumer Care, September 1, 2026
Thank you for taking the time to share your experience with us. We are truly sorry to hear about the trouble you are experiencing with the buttons on your KitchenAid® Microwave. We understand how frustrating this must be, and we would love the opportunity to make things right. Please feel free to connect with us using any of the options below:
Facebook: https://www.facebook.com/KitchenAid
Instagram: https://www.instagram.com/kitchenaidusa/
Live Chat: https://www.kitchenaid.com/service-and-support.html# (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-422-1230 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please reference the case number #24782275, and a restatement of your issue.
We’re looking forward to hearing from you.
Marie Q
Facebook: https://www.facebook.com/KitchenAid
Instagram: https://www.instagram.com/kitchenaidusa/
Live Chat: https://www.kitchenaid.com/service-and-support.html# (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-422-1230 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please reference the case number #24782275, and a restatement of your issue.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Impressed with our new microwave
on November 10, 2025
Posted by: AWPhD
from TN
[This review was collected as part of a promotion.] Bought the microwave to replace our broken Samsung one. It run so quiet and smoothly you can’t tell it’s running. The exhaust fan actually does its job. It’s easy to use. So glad we made the purchase
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
3
Not very impressed
on December 28, 2023
Posted by: snidermann
from Barrie
(This review was collected as part of a promotion.) We bought this product about 1 1/2 years ago. The microwave works well. The problem we have encountered is a quality control issue and design. The handle broke recently and a technician stated it could not be fixed and they would have to replace the entire front door as a result. The problem is the handle was designed with a plastic housing for the screw to hold the handle to the door. The washer the screw tightens up against is also plastic and it snapped from the pressure of opening the door. Why would you design the handle with a plastic assembly when this is one of the areas that has constant stress put on it every time the handle gets pulled? Anyway, we are waiting for a new door....it's a good thing we purchased the extended warranty.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy Social Care Canada, January 2, 2024
Hello, Snidermann! Thank you for taking the time to review your KitchenAid appliance. We want to be a brand you can trust! Should you have any questions or concerns about your product, please feel free to send us an email at canadasocial@KitchenAid.com. Kindly provide us with your model and serial number, your phone number, and your review ID (276794914). Thank you! -Kelly
Written by a customer while visiting kitchenaid.com
Customer Rating
3
Nice Microwave
on April 24, 2023
Posted by: G Peach
from Georgia
[This review was collected as part of a promotion.] Love everything about it but I cannot clean the front without punching buttons and driving it crazy. I don't like fingerprints all over the front and this is a negative - at least the range has a lock button so you can clean the control panel!
No, I would not recommend this to a friend.
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Size and ease of use
on April 3, 2023
Posted by: Petti
[This review was collected as part of a promotion.] I am very pleased with my purchase. However, the fan filters are rather flimsy and difficult to install.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
4
Over the range mirco wave
on March 12, 2023
Posted by: Mikesnew boat
from Owen Sound
(This review was collected as part of a promotion.) We bought this a few months ago and like it so far. It would be nice to have a full manual.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
3
Great build quality/features with one big drawback
on February 7, 2023
Posted by: smashcutt
from Los Angeles, CA
[This review was collected as part of a promotion.] This is a well-made and professional-looking microwave with great features that doubles as a convection oven (although the manual could benefit from more details on how to use the latter). It's spacious inside and has a nice alert tone when your food is done. However, the hood exhaust fan is very weak even at the highest setting. Steam from the range below will often fog up the front of the refrigerator because the suction from the fan isn't great. Overall, not sure that I would buy this model again because of this one big drawback. It is an expensive microwave for this core function to be so underwhelming.
No, I would not recommend this to a friend.
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Great Microwave
on January 6, 2023
Posted by: Vickki C
from Spokane WA
[This review was collected as part of a promotion.] This microwave has so many features. I love the stainless steel interior and multiple functions. My previous microwave had hot spots and spattered. This microwave is top of the line.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com