Customer reviews from turbotax.intuit.com
Intuit - TurboTax Business Federal + Efile 2020 (1-User) - Windows
Average customer rating
3.8
(2,896 Reviews)
Rating breakdown 2,896 reviews
5 Stars
1,332
4 Stars
636
3 Stars
372
2 Stars
265
1 Star
291
Customer Reviews for Intuit - TurboTax Business Federal + Efile 2020 (1-User) - Windows
Customer Rating
5
Love Turbo tax
on March 15, 2021
Posted by: Jen 2020
Turbo Tax is Wonderful!! Very helpful and walks you through step by step.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
TurboTax Business is NOT awesome
on March 15, 2021
Posted by: Small business314
Business turbo tax stinks. It's basically an online form of the file form. Only using this because there's no other software.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Awesome....my best tax filing tool
on March 15, 2021
Posted by: mswf
keep rocking....Awesome....my best tax filing tool
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Does the job if you have enough patience
on March 15, 2021
Posted by: WiseOneHundred
The hardest part is actually getting the software. Each year a day or two before the deadline, I go online to download the software. Each year somehow my account credentials get goofed up (I keep secure copy of all my credentials) To restore credentials requires jumping through a pile of hoops and waiting several working days. A tech company that can't re-enable your account immediately???
The Intuit website is just a giant commercial for their products, it is NOT intuitive to use, and it isn't even close to being customer centric. Do these companies not use user focus groups to create friendly and productive web sites? The apps that my company creates can be successfully used by a five year old.
So each year I just buy it anonymously because I don't have several working days to get my account re-enabled. It would seem as the tax deadlines get closer they would staff up. It isn't like they don't know the dates in advance for the next couple decades. It is possible that there are not enough qualified customer support personnel available to handle the tax deadline periods. Well then you better have every single one of your Executive and Admin staff manning a customer service phone/chat. If those groups are jumping in to help the user have a smooth experience during a stressful time then that might explain why after decades Intuit has become a mediocre company.
I am pretty sure I am not alone in these opinions. Many people are looking for other options and we will certainly not hesitate to change if a strong performer arrives on the scene. Our loyalty ran out a few years ago after using Intuit from the beginning.
I hope you can get it together otherwise you will join a LONG list of companies that owned the market and no longer exist.
Thank you,
Greg
San Diego
Greg
San Diego
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Turbo Tax Business
on March 15, 2021
Posted by: MarieNRG
Disappointed - there is a problem with the software for filing the State Return for Arizona 120S - was requiring information in fields that were not applicable - I had to go into the forms and enter information for the fields to get it to pass the review and be able to efile (and it is required to efile in Arizona - we are not able to mail our returns in).
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
The value of Turbo Tax is declining
on March 15, 2021
Posted by: User8381
Why are we not able to file extensions for Form 1065? I had to pay Express Tax $20 to Efile an extension, when Turbo Tax is already expensive enough. Also, the state forms do not transfer the information over from federal and are very tedious to complete. For the price, Turbo Tax needs to do better.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
very easy to use!
on March 15, 2021
Posted by: WJS33
Great experience with Turbo Tax. I did not contact the help desk as of yet.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
TurboTax worked great with the exception ...
on March 15, 2021
Posted by: itsus2
TurboTax worked great with the exception it was not easy to determine that the film tax credit form, which is not needed, had to be deleted before the electronic filing to take place.
Pros: I bought or sold investments
Written by a customer while visiting turbotax.intuit.com