Customer reviews from gracobaby.com
Graco - Modes Pramette Travel System - Ellington
Average customer rating
4.1
(172 Reviews)
Rating breakdown 172 reviews
5 Stars
88
4 Stars
45
3 Stars
13
2 Stars
12
1 Star
14
83%of customers recommend this product.
(
123 out of
148)
Customer Reviews for Graco - Modes Pramette Travel System - Ellington
Posted by: Gmaof1
from Hamburg,NY
Verified Purchase:Yes
[This review was collected as part of a promotion.] I bought this for our 1st grandchild. The new parents just love it. It is easy to use. It keeps the little asleep.
I would recommend this to a friend!
Written by a customer while visiting gracobaby.com
Customer Rating
1
Very uncomfortable, heavy, and not practical at al
on December 9, 2025
Posted by: Mari1107
I've been using it for 4 months, and it's very uncomfortable. The stroller is very heavy, and you have to put all the parts in the car seat separately because the baby can't sit in the car seat for very long (while in the car, yes, but if you go out to eat and the baby gets uncomfortable, you have to get the bassinet. But if it's a small baby, you can only use it as a bassinet, and if your baby gets stressed from being reclined so much, you have to get the car seat). The bassinet only works when lying down because it doesn't recline; it's only for older children, so you always have to carry all the parts, and it's stressful. My stroller started to break down after only 5 uses. The paint started peeling off with just the slightest touch, and the wheels are already squeaking. They're super unstable. Overall, it's very uncomfortable and impractical. I really regret buying it.
It's very sad because I spent money on that stroller, and for someone like me who doesn't have the means to buy another one, it's frustrating.
It's very sad because I spent money on that stroller, and for someone like me who doesn't have the means to buy another one, it's frustrating.
Response from gracobaby.comBy Customer Care, December 10, 2025
Hello,
We appreciate you for taking the time to write to us and we use all the feedback we get to continually improve everything we do. If you require our assistance, please contact us on the following email address: gracoconsumercare@newellco.com or through LiveChat so we can help you further. We’re available Mon.-Fri. 9am – 5pm Eastern Time.
Thank you!
Graco Team
We appreciate you for taking the time to write to us and we use all the feedback we get to continually improve everything we do. If you require our assistance, please contact us on the following email address: gracoconsumercare@newellco.com or through LiveChat so we can help you further. We’re available Mon.-Fri. 9am – 5pm Eastern Time.
Thank you!
Graco Team
Written by a customer while visiting gracobaby.com
Posted by: Jeff R
from Raleigh, NC
Verified Purchase:Yes
[This review was collected as part of a promotion.] I have been extremely happy with this Graco Modes Pramette Travel System. Assembly was straight forward and simple. Conversion to different modes is simple. The infant car seat is great and snaps into the base and stroller with ease. The only thing I was not absolutely thrilled about is that the base that comes with the system does not have an Anti-Rebound Bar or Load Leg. We purchased two additional bases (one for my car, one for my wife's car) and we will use the one that came with the system for grandparents that watch our daughter, but they should update the system bundles to have either an Anti-Rebound Bar or Load Leg. Either one would make them safer. Not enough to take away a star because overall this system is absolutely great!
I would recommend this to a friend!
Written by a customer while visiting gracobaby.com
Customer Rating
3
Not as pictured
on January 10, 2026
Posted by: Mamacita5
from Texas
[This review was collected as part of a promotion.] I’m just disappointed that it did not come as pictured. The Ontario color doesn’t actually have the black on it as pictured. It’s fully the bluish-gray color. It’s still a nice color, but just not what I was expecting since the picture is totally different. Love the car seat!
I would recommend this to a friend!
Response from gracobaby.comBy Customer Care, January 12, 2026
Hello, thank you for your feedback on our Modes Pramette Travel System and we are sorry that it did not meet your expectations. Satisfaction of our consumers is important to us, therefore we would be happy to help you resolve this issue.Please reach us at 1-800-345-4109 Consumer Care team 9AM to 5PM EST, or you can also use the link below to contact us via email. We are looking forward to hearing from you! https://www.gracobaby.com/support/contact-us
Thank you!
Thank you!
Written by a customer while visiting gracobaby.com