Customer reviews from gracobaby.com
Graco - Pack 'n Play Travel Dome LX Playard - Leyton
Average customer rating
4.5
(300 Reviews)
Rating breakdown 300 reviews
5 Stars
220
4 Stars
45
3 Stars
12
2 Stars
6
1 Star
17
91%of customers recommend this product.
(
255 out of
280)
Customer Reviews for Graco - Pack 'n Play Travel Dome LX Playard - Leyton
Customer Rating
1
Difficult to assemble
on January 9, 2021
Posted by: MomCD
from Jackson, MS
I have to say I have been EXTREMELY DISAPPOINTED in the several Gracie products I have received including this item. For the average lay person, single mom or working mother the assembly was not an easy feat AT ALL! Directions are vague and not clear at times, I needed to watch videos to assist which didn’t always work. As a company who makes products for babies it is imperative that you all find ways to make your products more sensible to assemble. It’s honestly so disappointing that I am recommending my fellow new moms and soon to be moms to stay away from Grace products at all costs. If you are reading this BEWARE!!
No, I would not recommend this to a friend.
Response from gracobaby.comBy Graco, Consumer Services, May 11, 2021
Thank you for your feedback! We’re sorry for the inconvenience you have experienced. A member of our Consumer Care Team will reach out to you shortly.
Written by a customer while visiting gracobaby.com
Customer Rating
1
Unable to assemble bassinet or changing table
on February 13, 2021
Posted by: Charleston57
from Oxford, Mississippi
I was so excited to purchase this so that I could keep our first grandchild. So disappointed because all I can assemble is the pack n play itself. Nothing fits together on the two top items - bassinet or changing table.
No, I would not recommend this to a friend.
Response from gracobaby.comBy Graco, Consumer Services, May 25, 2021
Thank you for your review of our product. We apologize for the experience with our product. You have been contacted by our Graco Consumer Care Team.
Written by a customer while visiting gracobaby.com
Customer Rating
1
assembly NIGHTMARE
on January 6, 2025
Posted by: UGHH
from michigan
The assembly of this Graco product was an ABSOLUTE frustrating NIGHTMARE!! Manual verbage was especially difficult to follow; pictures changed orientation, and written directions were very difficult to decipher!! VERY VERY DISAPPOINTing
No, I would not recommend this to a friend.
Response from gracobaby.comBy Graco Consumer Services, January 6, 2025
We appreciate you sharing your experience with us! We are always looking for ways to improve, and appreciate all of your feedback and insight, thank you for your time!
Written by a customer while visiting gracobaby.com
Customer Rating
2
Great at first…
on June 18, 2021
Posted by: CarAgui89
from Bethlehem, PA
We bought the pack and play in November 2020 with anticipation of a baby in January. When we started using it (in January), at first everything wa a great. We used it downstairs as a second changing table and recently our baby started using the actual mat area due to her fast growing.
Where things got frustrating was when we had our first trip and we packed the pack and play. We checked into our hotel, snapped it open and realized the bottom level has four holes in it on each corner. I’m guessing from the wheels? How??? The frustrating thing is you gamble when you nest ahead for a baby not knowing the actual durability of a product. Like I said, great at first.
No, I would not recommend this to a friend.
Response from gracobaby.comBy Graco, Consumer Services, June 21, 2021
Thank you for your review of our product. We apologize for the experience with our product. You will be contacted shortly by our Graco Consumer Care Team.
Written by a customer while visiting gracobaby.com
Customer Rating
1
Bassinet broke during assembly
on April 26, 2020
Posted by: Kray
from Detroit mi
Despite following the directions provided, the bassinet was extremely difficult to assemble. During assembly, one of the pieces broke rendering the bassinet unusable.
No, I would not recommend this to a friend.
Response from gracobaby.comBy Graco, Consumer Service, April 28, 2020
Thank you for your feedback. We’re so sorry to hear of the trouble your having with your Travel Dome Playard and we’re happy to see how we can help! You will be contacted shortly by a member of our Consumer Care Team.
Written by a customer while visiting gracobaby.com
Customer Rating
1
Assembly Instructions
on September 21, 2021
Posted by: JackBB
from North Carolina
We just purchased this and the Instructions/setup information is terrible.Don't throw away the box because you will need it for pictures to be able to assemble. Would of bought another brand just because of setup instructions.
No, I would not recommend this to a friend.
Response from gracobaby.comBy Graco, Consumer Services, September 22, 2021
Thank you for your review of our product. We apologize for the experience with our product. You will be contacted shortly by our Graco Consumer Care Team.
Written by a customer while visiting gracobaby.com
Customer Rating
1
Travel dome playyard
on February 26, 2020
Posted by: Acarson
[This review was collected as part of a promotion.] This playyard does it ALL! I have another graco playyard but none compare to this one! Definitely our favorite purchase of all we have for baby!
I would recommend this to a friend!
Response from gracobaby.comBy Graco, Consumer Service, April 2, 2020
Thank you for sharing your feedback with us!
Written by a customer while visiting gracobaby.com
Customer Rating
1
Poor website
on July 16, 2023
Posted by: Vivi444
Unjust bought this and wasn’t asked about and address email phone number or anything
Response from gracobaby.comBy Graco Consumer Care, July 17, 2023
Thank you for reaching out to Graco Consumer Care! We are sorry to hear that you've experienced an issue with the Graco Baby website. We do see that you were able to reach out to our Consumer Care team to further assist! Thank you again.
Written by a customer while visiting gracobaby.com