Customer reviews from gracobaby.com
Graco - Pack 'n Play Travel Dome LX Playard - Leyton
Average customer rating
4.5
(300 Reviews)
Rating breakdown 300 reviews
5 Stars
220
4 Stars
45
3 Stars
12
2 Stars
6
1 Star
17
91%of customers recommend this product.
(
255 out of
280)
Customer Reviews for Graco - Pack 'n Play Travel Dome LX Playard - Leyton
Customer Rating
2
Came assembled wrong and with no directions
on May 22, 2024
Posted by: Kk96
Came assembled incorrectly, had to take it apart and move things so it would actually fit. Took all of my strength to connect the round frame bars to the plastic holders. Came with no instructions. Had to Google the instructions. Wouldn't have needed to had it came assembled correctly.
Response from gracobaby.comBy Customer Care, May 23, 2024
We appreciate you sharing your experience with us! We are always looking for ways to improve, and appreciate all of your feedback and insight, thank you for your time!
Written by a customer while visiting gracobaby.com
Customer Rating
4
Bassinet liner issue
on October 2, 2024
Posted by: Ayyy
Good product but NEEDS the bassinet cushion stitched in.. we washed it and the internal bit got messed up and we had to cut the cover to fix.. disappointing
I would recommend this to a friend!
Written by a customer while visiting gracobaby.com
Customer Rating
3
Great until you wash it per instructions
on October 25, 2024
Posted by: Barbara107
from Illinois
I bought this a month ago for my newborn and I love the dome, however, I washed it per instructions and completely ruined the mattress pad. I’m pretty upset as this is our primary daytime sleeping spot and now it’s no longer safe. My baby spits up a lot and I wanted to clean it, wish I hand washed instead.
Response from gracobaby.comBy Customer Care, October 28, 2024
Thank you for your feedback. We’re so sorry to hear of the trouble you’re having with your Pack 'n Play Travel Dome LX Playard and we’re happy to see how we can help! You will be contacted shortly by a member of our Consumer Care Team.
Written by a customer while visiting gracobaby.com
Customer Rating
1
Defective
on November 12, 2024
Posted by: JenP1
from USA
I'm pretty upset with this purchase and wish I could return it. I believe it's defective because the rods that hold the mattress leave too much of a gap that it doesn't support the middle of the mattress enough and it ends up sagging. The mattress has a hard plastic base and it ends up curving and bending down permanently. I contacted support and they were nice enough to send me a replacement mattress however the same thing happened to the new mattress. My baby is barely 5 months old and already two of the mattresses have become unusable. This is a defective product and I do not recommend it. I have purchased other Graco pack and plays and never had this issue with the mattress. I believe that another support rod needs to be added to this pack and play to avoid these issues with the mattress.
No, I would not recommend this to a friend.
Response from gracobaby.comBy Customer Care, November 13, 2024
We appreciate you sharing your experience with us! We are always looking for ways to improve, and appreciate all of your feedback and insight! If we can be of any assistance, please feel free to reach out to our Consumer Care Team by phone at 800-345-4109, M-F 9am-5pm EST. Thanks again! Graco Team
Written by a customer while visiting gracobaby.com
Customer Rating
3
Do not wash the newborn bassinet mattress pad!!
on November 15, 2024
Posted by: Llsymington
from Michigan
This product is great but it has one big flaw. DO NOT WASH THE NEWBORN BASSINET MATTERESS PAD!! While they say it can be washed on delicate, it will come out all warped and you won’t be able to get it straight, which means that it’s then not safe to use. We used it once then had to wash it due to a nighttime blowout. Beyond frustrating as I spent multiple hours trying to fix it.
Response from gracobaby.comBy Customer Care, November 18, 2024
Thank you for your feedback. We’re so sorry to hear of the trouble you’re having with yourPack 'n Play Travel Dome LX Playard and we’re happy to see how we can help! You will be contacted shortly by a member of our Consumer Care Team.
Written by a customer while visiting gracobaby.com
Customer Rating
1
Mattress Pad Misshapen
on October 21, 2025
Posted by: RandiStreiffert
from Dallas, GA
We bought this and were so excited to use it for our travels to family, but are rather disappointed in the mattress. Our baby spits up quite a bit and so we pulled off the mattress pad and clean it per instructions. It is very bunched up and beyond saving- completely unsafe for our baby to sleep on. I would love a replacement mattress and then I’ll buy a waterproof topper to avoid the situation again. I think this needed to be more clear that it’s not going to be usable after wash. Customer service fixing this situation would turn this 1 star to 5 if they can remedy the mattress pad.
No, I would not recommend this to a friend.
Written by a customer while visiting gracobaby.com
Customer Rating
5
Fantastic Pack n Play!!
on February 9, 2020
Posted by: B Smith
[This review was collected as part of a promotion.] I love this pack n play! We travel to my parents cabin a lot and it’s nice having something that has a lot of options attached to it. We also use it at our house as a second changing table! We have been using this with our 1 year old and she seems to really like it! We have not been able to use this with a newborn yet, but I am excited to use this when my twins arrive!! I love how long this pack n play is because we are able to put our 1 year old in this one vs the regular size graco pack n play that we have! I think my favorite feature is the XL! We will be able to use this one much longer than a traditional size pack n play and you can’t beat that!! I received this play yard from the stellar product testing panel.
I would recommend this to a friend!
Written by a customer while visiting gracobaby.com
Customer Rating
1
Poor matress
on September 19, 2020
Posted by: Babyman
from Stl
Mattress collapsed after 6 months. Don’t recommend because obvious reasons.
No, I would not recommend this to a friend.
Response from gracobaby.comBy Graco, Consumer Service, October 12, 2020
Thank you for reaching out to share your feedback with us. We’re so sorry to hear of the trouble your having with the mattress of your Playard and we’re happy to see how we can help! You will be contacted shortly by a member of our Consumer Care Team.
Written by a customer while visiting gracobaby.com