Customer reviews from gracobaby.com
Graco - Pack 'n Play Rock 'n Grow Playard - Orson
Average customer rating
4.5
(64 Reviews)
Rating breakdown 64 reviews
5 Stars
45
4 Stars
11
3 Stars
4
2 Stars
3
1 Star
1
90%of customers recommend this product.
(
54 out of
60)
Customer Reviews for Graco - Pack 'n Play Rock 'n Grow Playard - Orson
Customer Rating
3
Mattress
on October 5, 2021
Posted by: Olivia1125
from Colorado
The mattress is very thin and the fabric is noisy, whenever baby moves head it makes noise. The sheets made by graco do not fit snug and are unsafe to use at all. I’m trying to find a different mattress that will fit because she has outgrown the small bassinet we have but still sleeps in our room
No, I would not recommend this to a friend.
Written by a customer while visiting gracobaby.com
Customer Rating
3
Good Pick, Better GRACO options....though
on January 19, 2025
Posted by: tbhm
Length of ownership:1 year or longer
Moving with a baby of few months old was tough but the portable pack n play made it easier. After looking at the displays of different pack n plays, I picked this one because it looked more durable. Sadly, this product was recalled for the inverted bassinet being a safety risk for babies. Mini organizer was very nice to have available on the side of the changing pad. It lasted me until baby out grew it by age of 2. Around that same time, I noticed that the playard was very uncomfortable. Next time I will buy a soft cushion mat with fitting measurements to increase baby's comfort. Don't get me wrong, I found it very versatile for baby to sleep in as growing and it was worth my money. However, I would only purchase the Graco Pack n Play On The Go Playard because the bassinet and changing pad was dysfunctional.
No, I would not recommend this to a friend.
Response from gracobaby.comBy Customer Care, January 22, 2025
We appreciate you sharing your experience with us! We are always looking for ways to improve, and appreciate all of your feedback and insight! Graco Team
Written by a customer while visiting gracobaby.com
Customer Rating
1
Uncomfortable with No Options Due to Odd Size
on April 22, 2025
Posted by: WishfulThinking
I bought this for my grandchild to be comfortable when staying with me. The mattress is hard as a rock and the dimensions are not standard playard size so there is no mattress pad, topper, or even decent sheets for this product. Creating a makeshift mattress pad or topper would be unsafe. I deeply regret buying this.
Response from gracobaby.comBy Customer Care, April 25, 2025
Hello, We appreciate you for taking the time to write to us and we use all the feedback we get to continually improve everything we do. If you require our assistance, please contact us on the following email address: gracoconsumercare@newellco.com or through LiveChat so we can help you further. We’re available Mon.-Fri. 9am – 5pm Eastern Time.
Thank you!
Graco Team
Thank you!
Graco Team
Written by a customer while visiting gracobaby.com
Posted by: AJ garcha
from New Jersey
Verified Purchase:Yes
[This review was collected as part of a promotion.] So, I recently purchased the Graco Pack 'n Play, thinking it would be a convenient all-in-one solution for my little one. While the overall build quality seemed good and it was relatively easy to set up, I was quite disappointed to discover that the elevated portion, which looks like a bassinet, is actually not intended for infant sleeping. This was a major letdown as a bassinet was one of the key features I was looking for.
It's a bit misleading, as the design strongly suggests a bassinet function. However, upon closer inspection of the manual, it became clear that this higher level is only for diaper changing or play. This lack of a true bassinet made the Pack 'n Play less versatile for my needs, especially for those early months when having baby close by in a raised sleeping space is so helpful.
Ultimately, I ended up returning this model and opting for the Graco Dream 'n Play instead, which does include a proper bassinet. While the standard Graco Pack 'n Play seems like a decent playard, potential buyers should be aware that it lacks a dedicated sleeping bassinet feature. If a bassinet is a must-have for you, I'd recommend looking at other Graco models like the Dream 'n Play or ensuring the specific Pack 'n Play you choose explicitly states it includes a sleeping bassinet.
It's a bit misleading, as the design strongly suggests a bassinet function. However, upon closer inspection of the manual, it became clear that this higher level is only for diaper changing or play. This lack of a true bassinet made the Pack 'n Play less versatile for my needs, especially for those early months when having baby close by in a raised sleeping space is so helpful.
Ultimately, I ended up returning this model and opting for the Graco Dream 'n Play instead, which does include a proper bassinet. While the standard Graco Pack 'n Play seems like a decent playard, potential buyers should be aware that it lacks a dedicated sleeping bassinet feature. If a bassinet is a must-have for you, I'd recommend looking at other Graco models like the Dream 'n Play or ensuring the specific Pack 'n Play you choose explicitly states it includes a sleeping bassinet.
No, I would not recommend this to a friend.
Response from gracobaby.comBy Customer Care, April 25, 2025
Thank you for your feedback. We apologize for the inconvenience you have experienced. We see that you were able to contact a member of our Consumer Care Team directly for a resolution under warranty. If you need any further assistance, please reach out to us! Thank you for your time. Graco Team
Written by a customer while visiting gracobaby.com
Customer Rating
5
Wonderful set for several stages of development
on April 27, 2025
Posted by: KrisKid
from Farmington, MI
Verified Purchase:Yes
[This review was collected as part of a promotion.] Great set for the price. Easy to put together and easy to use. It will be used for several years.
I would recommend this to a friend!
Written by a customer while visiting gracobaby.com
Customer Rating
5
Baby necessity
on July 14, 2025
Posted by: amandas2182_3496
The pack n play is necessity for every parent out there. We’ve used this set in our room for a bassinet, and the attachments come in so handy. We use the one attachment in our living room as a “changing station” to ensure our furniture stays clean. The side storage comes in so handy!
Written by a customer while visiting influenster.com
Customer Rating
5
The Only Baby Gear You’ll Need – A True Lifesaver
on September 1, 2025
Posted by: AmberS26
Verified Purchase:Yes
[This review was collected as part of a promotion.] The Graco Pack ’n Play with bassinet, changing table, and rocking seat has been one of the best baby purchases I’ve made. The bassinet is wonderful for newborn naps—it feels safe, sturdy, and keeps my little one close by during the day. The changing table is a huge convenience; it’s the perfect height, wipes clean easily, and saves me from running back and forth to the nursery.
The rocking seat is my favorite feature. It detaches from the Pack ’n Play so I can move it around the house, and the gentle rocking motion helps soothe my baby right to sleep. I also love that the seat can be used both in and out of the Pack ’n Play, giving me flexibility depending on where we are.
Overall, the design is thoughtful, durable, and makes caring for my baby so much easier. Having all these features in one product really saves space and time. I highly recommend it to any parent who wants practicality without sacrificing comfort or quality!
Written by a customer while visiting gracobaby.com
Customer Rating
5
Quick and efficient
on November 17, 2025
Posted by: Morgan1414
[This review was collected as part of a promotion.] I got from my baby shower . Easy to assemble even at 30 weeks pregnant and really enjoy the colors!
I would recommend this to a friend!
Written by a customer while visiting gracobaby.com