Customer reviews from Samsung US
Samsung - Galaxy A51 5G 128GB - Prism Cube Black (Sprint)
Average customer rating
4.3
(79 Reviews)
Rating breakdown 79 reviews
5 Stars
50
4 Stars
14
3 Stars
7
2 Stars
4
1 Star
4
83%of customers recommend this product.
(
62 out of
75)
Customer Reviews for Samsung - Galaxy A51 5G 128GB - Prism Cube Black (Sprint)
Customer Rating
5
Good storage and great battery
on December 20, 2020
Posted by: Leahcc
this phone has a lot of memory for the price. battery life is extremely good. have to get used to swiping up to answer the phone :) but i'm sure i'll get it! had to remove a lot of preloaded apps but thats ok. i like this phone, larger than iphone and easier to use
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Having a phone.
on February 23, 2021
Posted by: Debs
from MO
i have had many cell phones over the years.
this is my second samsung a51. the first one i had less than 3 months and all of a sudden it started one night with "black screen of death", next day almost totally black then that night couldn't see anything at all, therefore before sending it in for the insurance claim i was unable to reset it or clear it. not happy about that.
i have had the new a51 for a couple weeks now and other than new software updates that change the order of things of the phone that i just get used to, it's okay.
i love androids, but if this one fails. it will be my last.
this is my second samsung a51. the first one i had less than 3 months and all of a sudden it started one night with "black screen of death", next day almost totally black then that night couldn't see anything at all, therefore before sending it in for the insurance claim i was unable to reset it or clear it. not happy about that.
i have had the new a51 for a couple weeks now and other than new software updates that change the order of things of the phone that i just get used to, it's okay.
i love androids, but if this one fails. it will be my last.
I would recommend this to a friend!
Features
3
Performance
4
Design
4
Value
3
Response from Samsung USBy ^Elizabeth, Samsung Cares, March 4, 2021
Hello Debs, thank you for sharing your experience with this phone. We apologize for any inconveniences this may have caused. It seems like this matter has been resolved. If you have any questions or concerns, please reach out to us via one of the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143037833
^Elizabeth
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143037833
^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
3
It's An Okay Phone
on March 12, 2021
Posted by: SCPNYC
from New York, New York
this phone is good. it does everything my old inexpensive galaxy j7 did. the capture screen shot function is awkward. it's hard to press volume key and on/off key at the same time. the swipe doesn't seem to work even though i have the motion feature turned on. i don't like the cost. also, the calender no longer allows me to color code events. this is very disappointing since i had used at least 7 colors which made glancing at a month easy. now everything is blue.
the spek case that was offered with the phone by at&t is junk. i had to buy a better more durable spek case. however the new case's button presses were slightly off and made the volume key difficult to operate. i had to cut the button holes open.
I would recommend this to a friend!
Features
3
Performance
3
Design
2
Value
1
Response from Samsung USBy ^Elizabeth, Samsung Cares, March 12, 2021
Hello SCPNYC, we would definitely like to thank you for sharing your experience. Samsung values your opinion and will use this information to work towards improving our products for all of our customers. ^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
5
Good quality
on September 27, 2020
Posted by: Lynn
i like how fast it really works and the quality of picture i shot as a test is a lot better than my old one. it was clear even with low light in my leaving room. i am still learning all the bells and whistle of my phone.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Function of Samsung
on September 24, 2020
Posted by: Mmike
from Williamsburg VA
the best phone yet! price, ease of use, 5g. and great functions
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
constant safe mode - not reliable
on December 21, 2020
Posted by: robb
we recently purchased the samsung a51 / 5g phone. it constantly reverts to safe mode no matter how you try to resolve it. need to make or receive an important call - forget it. the safe mode either rejects calls no takes messages.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy ^Elizabeth, Samsung Cares, December 22, 2020
Hello robb, thank you for bringing this to our attention! We apologize for any inconveniences this experience may have caused. We would definitely like to look into this issue further for you. Please reach out to us via one of the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1142764646
^Elizabeth
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1142764646
^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
5
I love everything about it.
on September 20, 2020
Posted by: Hitman
from seffner, fl.
from the day i walked out of the store with my a51 i have had the greatest results. it does everything as well as i expected.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Crap
on November 4, 2020
Posted by: Shane
i'm on my 3rd replacement on the phone it loses service constantly it has factory reset itself twice. on both 1st and 2nd device replacements. by the time i recieved the 3rd one i was over the device and switched back to my note 8 with bad battery life. i would rather have my phone hooked up to a charger all day than have a phone that doesnt have service and losing all my pictures and numbers on it constantly. save your money buy something better.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy ^Elizabeth, Samsung Cares, December 10, 2020
Hello Shane, we regret to hear of your experience with this phone. We understand how this must feel. We would love the opportunity to look into this matter further for you. Please reach out to us via one of the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
^Elizabeth
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
^Elizabeth
Written by a customer while visiting Samsung US