Customer reviews from Samsung US
Samsung - Galaxy Z Flip 5G 256GB (Sprint)
Average customer rating
4.7
(437 Reviews)
Rating breakdown 437 reviews
5 Stars
335
4 Stars
84
3 Stars
9
2 Stars
6
1 Star
3
96%of customers recommend this product.
(
405 out of
422)
Customer Reviews for Samsung - Galaxy Z Flip 5G 256GB (Sprint)
Customer Rating
5
Very handy
on April 11, 2022
Posted by: Nikhila
from Wichita, kansas
Expertise:Expert
[This review was collected as part of a promotion.] It’s very light weight and a great fit to all my wallets and pant pockets
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Tons of compliments!
on April 11, 2022
Posted by: Gmoney
from Utah
Expertise:Beginner
[This review was collected as part of a promotion.] I've had this phone for almost 6 months and I love it! It's super cute. I love the big screen, as well as, the cover screen. I can look at my notifications quickly and easily from the cover screen. The only reason this phone does not get the 5th star is due to the battery life. I am not one to be on my phone all day, everyday, so it's not too bad. But on the weekends, when I am on my phone more, it's a little inconvenient to have to charge my phone mid-day. All other features, though, make this phone worth it!
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Everything good
on April 11, 2022
Posted by: Carmen
from Arizona
Expertise:Beginner
[This review was collected as part of a promotion.] I bought this a month ago and I'm so happy everything works great and its very pracal.... received a lots of compliments. Happy with my purchase
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
3
Written by a customer while visiting Samsung US
Customer Rating
4
Great features
on April 11, 2022
Posted by: Eeek
Expertise:Intermediate
[This review was collected as part of a promotion.] I baugt this phone last November and I love this phone . Works quick. Good battery.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Eye catcher
on April 12, 2022
Posted by: Dragongrl
from Delaware
Expertise:Intermediate
[This review was collected as part of a promotion.] Had my eye on this phone since the first gene but waiting for an advanced and improved model. Glad it did. No issues so report. I personally think I'd like it to be a little shorter. I had the S21 before this and I do admit I miss how small it was. Over all super happy. It's a conversion piece for sure.
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Fantastic Experience
on April 12, 2022
Posted by: Vickii
from Arcadia FL
Expertise:Intermediate
[This review was collected as part of a promotion.] This is my first flagship smasung in a long time and I've got to say, it's pretty dandy. The amount of features on it amazes me because I'm still discovering something new about it even after 4-6 months of usage. For games, i never have framedrops or lag. The only downside to the phone itself is the battery life. After maybe 4 to 5 hours of usage, it's about ready to sit on charge, but the charge time does make up for the battery life.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Great features
on April 12, 2022
Posted by: Ikey300
from New York
Expertise:Expert
[This review was collected as part of a promotion.] I brought this phone a phone ago and I love it best decision ever
I would recommend this to a friend!
Features
4
Performance
4
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
2
So so!!
on April 12, 2022
Posted by: jjytop
from Flushing,New york
[This review was collected as part of a promotion.] Design and style is good but Battery drain so fast!!!!
No, I would not recommend this to a friend.
Features
3
Performance
5
Design
5
Value
3
Response from Samsung USBy Chrystel, Samsung Care, April 14, 2022
Hi Jjytop,
Thank you for sharing your experience with us and for loving the product despite the issue. We sincerely apologize for the inconvenience this may have caused you, as the battery life on your Galaxy Z Flip is poor. I know how essential it is to enjoy using your device at optimal performance without worrying about the shelf life. Please know that we are continuously improving our services, and your feedback is vital to that process.
Here is a link to an article for troubleshooting steps:
https://www.samsung.com/us/support/answer/ANS00078987/
Another is Apps are draining the battery on your Galaxy Phone:
https://www.samsung.com/us/support/troubleshooting/TSG01001388/#optimize-all-apps
Battery Life and Performance Optimization:
https://www.samsung.com/us/support/galaxy-battery/optimization/
Samsung phone battery drains quickly on 5G service:
https://www.samsung.com/us/support/troubleshooting/TSG01201462/
Should you need more assistance, you may reach us via the following for immediate support:
1. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
2. Facebook Messenger: http://m.me/samsungsupport
3. Twitter: https://twitter.com/messages/compose?recepient_ id=18768513
Reference Number: 1144403389
Thank you for choosing Samsung. Have a great day!
^Chrystel
Written by a customer while visiting Samsung US